We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,540 reviews.
Excellent price for a parcel I sent through Parcelforce.
22/08/18 by Customer
Very impressed, delivery of package, worked like a charm ..... would recommend for speed and efficiency......
22/08/18 by Lilla Fitzwater
Unfortunately very slow delivery process and bad experiment with DPD. They say express although it passed one week and still parcel hasnt arrived
22/08/18 by Customer
Arranged for next day and my customer rang to say he still hadn’t received his parcel.....5 days later!!!! Will not be paying for this incompetence again!!
22/08/18 by Akl
Great price and Fantastic service. Even git advices by email and text of arrival package! Super!
22/08/18 by Mariette
first parcel i sent arrived damaged, waiting for a responce, problem contacting them no phone number ?
22/08/18 by M H Quinn
Picked up and parcel arrived in USA in intact condition and fast delivery
22/08/18 by Customer
Easy to use, quick, acurate.
22/08/18 by RonF
Excellent service, quick & efficient.
22/08/18 by Mark Parrott
Perfect service, thank you
22/08/18 by Valentina
everything was fine.
22/08/18 by Customer
This is the second time I have used Parcel Monkey. The first time it all went very badly so I was more than a little hesitant. This time all ok and I was pleased with the outcome. Would have given 5 stars had it not been for the first experience.
22/08/18 by Stephen Collins
I have the best experience with parcelmonkey so far. I highly recommend them
22/08/18 by Dr SGK
From pick up to delivery everything ran smoothly and efficiently. Could track item which helped. Will use this company again.
22/08/18 by Denise
Terrible service! Courier picked up item late, damaged it & parcel monkey refuse to pay out even though we bought the insurance
22/08/18 by pookey
Easy and straightforward to use and would certainly recommend to others. Also much cheaper than other providers.
21/08/18 by Peter - Irvine
Did what it said. but not happy feeling I had to pay the additional insurance - it is as if once in the system they say there is a possibility of its own staff stealing the parcel.
21/08/18 by skier
Excellent service as always, highly recommended.
21/08/18 by KARENA
First class service
21/08/18 by jennifer macleod
Great service
21/08/18 by Cambridge Removals & Storage
Easy to use great service
21/08/18 by Andrew Harrigan
When my parcel was delivered even though it was well packed it was broken. Wrote to parcel monkey but no reply even though I insured it.
21/08/18 by MRS V BOSWELL
Awful Package was not collected 4 days in a row! And the delivery was over a week late. Will not be using Parcel Force again.
21/08/18 by Customer
Great price, great service. Highly recommended
21/08/18 by Mark the Goose
I am amazed that this kind of reliable, very fast, transparent service is available.
Have been telling my friend about your service.
Thank you. ????????????????????????????????????????????????????????????????????????????????????
21/08/18 by Christiana
Came within 3 days from U.K. to Denmark I. Perfect condition and was much cheaper than the post office prices
21/08/18 by Customer
super service
21/08/18 by Customer
Good, cheap, and works.
21/08/18 by Peter
My parcels got delivered very quickly and it was a very straightforward process booking the delivery and paying for it online
21/08/18 by Mokshini
great service thank you
21/08/18 by karl
Easy booking, competitive prices. Fully tracked to delivery.
21/08/18 by Customer
always fairly reliable in offering the cheapest price, and the instructions to follow are easy
21/08/18 by Elliot
simple booking reliable courier,s
21/08/18 by david turner
Excellent fast service
21/08/18 by Customer
Very easy to use, Printed label at home, took to the Post Offcie and sent via Parcel Force and was cheaper than using the Parcel Force web site.
Only slight issue I had was with the address, I sent the parcel to Italy and put the full address on the website but the printed label didnt show the address exactly as I had input it. I was concerned this would cause problems with the delivery but it didnt. I think that the problem is that the system is expecting foreign addresses to match exactly the UK format but they dont always.
Bottom line is that I was very pleased with the service and parcel delivered safely and in 4 days
21/08/18 by Eddy de Brouwer
Fab service ... text sent for pick up time notification & delivery update . Easy to organise & great service
21/08/18 by Mrs Curtis
Quick and easy to use ! My parcel was dropped off at my local post office on Wednesday and delivered to its final destination in Germany on the Saturday morning.
21/08/18 by Customer William Paterson
Spot on, no hassle
20/08/18 by Bryn jones
Sent survey before delivering parcel. How ignorant is that, get into the real world and find out how you really perform. Try employing mature people who actually want to find out how you perform rather than chasing ratings.
20/08/18 by Stuart Rose
great service. Leeds to Malaga in Spain 4 days and delivered in the hour they said. will use again .
John Mac
20/08/18 by john
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
