We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,540 reviews.
Booked a 2 day international express delivery. Posted it on Wednesday 14th and wasnt delivered until today Monday 20th. When I complained I got "still within service agreement... Bla bla bla" Not good enough, you pay for 2 day express, then that is what is expected. I could have paid for a cheaper option if I didnt mind waiting longer.., Will not be using parcel monkey again.
20/08/18 by Gael Lambie
Safe fast delivery from UK to a Greek Island. Only 5 working days. Super!
20/08/18 by Customer
Very good and clear sevice, will use again .
20/08/18 by George Slawinski
Got me the right price for my parcel, my only issue was that the selected parcel companys web site did not allow me to select a local drop off point, so I took it to their nearest depot. That said it went straight into the system and was delivered as promised the following day
20/08/18 by Peter Monk
Great prices & easy to book. Will always use in the future.
20/08/18 by Customer
Everything went very smoothly and as promised by parcelmonkey. Nothing to add other than Good job!
20/08/18 by Customer
Good price .on time pick up.
20/08/18 by Hamish Keenan
Excellent service - very quick and parcels arrived in excellent condition.
20/08/18 by Customer
Excellent service
20/08/18 by Derek Irlam
We recently sent a large item insured to a customer. Despite our excellent packaging & notice marked fragile (even though it was actually pretty robust) they dropped it from a height & damaged the item, now only fit for a bonfire. Why then send it on to the customer? The customer was not happy as this handcrafted item took a long time to make. We not only have lost a good customer but had to refund the item & postage both ways to get it returned. It wasnt a cheap item. It was in a terrible state despite our over cautious packing so we sent photos & made a claim. This was at least 2 weeks ago & they are not responding now. We are expecting some lying slimeball excuse as to why they wont pay out. Their stock answer in the past is apparently to blame the senders packaging or anyone other than the halfwit who damaged it. They take no responsibility or care of your item. What is the point of paying insurance for damage if on the occasion they damage it, they dont honour the claim? Thats theif if you ask me. They cant even be bothered to reply. Just because they give cheap delivery quotes doesnt mean they are safe or reliable. We are massively out of pocket, have lost a customer & some reputation because they cant read a handle with care label. Its worth paying a bit extra if you want your delivery to arrive in one piece. Dont use this company.
20/08/18 by Sissy
Good value with an easy to use website.
20/08/18 by Richard C
I was worried as I bought something on ebay as "collection only" and I couldnt collect so I booked the collection with Parcel Monkey. Im glad I did, they were efficient, communicated well and got my delivery to me! Ill definitely use them again, thankyou!
20/08/18 by Rebecca
I booked Parcelforce 24 but the parcel took 48 hours to be delivered
20/08/18 by Ken Young
Great service competitive prices.
20/08/18 by Customer
Prompt collection - polite and helpful driver. Return sent to Amazon, received within timescales allowing Amazon refund to be dealt with swiftly. Would use this service again.
20/08/18 by Sue Supino
Great service from start to finish. Trustworthy and would use again.
20/08/18 by Elaine Stevenson
Easy and reliable service.
Would definitely recommend.
20/08/18 by Customer
Great service. Booked Monday morning, was collected early afternoon and delivered next day. Really easy to use the website will definitely use parcel monkey again!
20/08/18 by Joelle
Parcel Monkey sent my package by Parcelforce 48 at a fraction of what Royal Mail quoted for the same service.
I dont know how you do it Monkey, but many thanks.
20/08/18 by Colin B
Great service as always easy to use
20/08/18 by Mrs C Mc D
Simply excellent service.
20/08/18 by Customer : MS Alarm
just excellent!!!
20/08/18 by Customer
Easy site to use. Sorted all the paperwork for me. Found the cheapest - very cheap - parcel price UK to Germany.
Cant fault it.
20/08/18 by Brigitte
Great service and easy to use
19/08/18 by Mark
An excellent service yet again!! Thank you.
19/08/18 by Sue @ GlitteramaCrafts
Good service and cheap
19/08/18 by Customer
However Trustpilot tends to remove reviews and is a very untrustworthy company, so I expect this review to "disappear" as well, as you possibly do not pay them enough.
My shipment ID was PM6554188 but I do not think I will repeat as any company dealing with Trustpilot is now on my list of companies to avoid
19/08/18 by Customer
Very good service
19/08/18 by Customer
honest pricing and fast delivery
19/08/18 by davide
Good Price. Delivery and pick-up on time. They do what they say they are going to do.
19/08/18 by Dennis Blowers
Very pleased with the service. Will use again
18/08/18 by Andrea
friendly drop at Halfords Bromley
18/08/18 by Barry
exellent review
18/08/18 by Grace
Excellent service!! Parcel was collected and delivered within 3 days to USA. Highly recommended company.*****
18/08/18 by Janice Phelan
Excellent all round.
18/08/18 by Customer
Good price and tracking in the UK, would have liked a key explaining the tracking notes once it left the U.K. was straight forward and simple although the person on the other side had not been informed the item had arrived, this was down to DHL not parcel monkey who had excellent and prompt customer service whenever contacted. Would used the again.
18/08/18 by Customer
low cost easy to use service just right for what I needed
18/08/18 by DAVID MORRIS
Sometimes correspondence is late for parcel collection through booking online. Parcel weight and size can be an issue, but is always resolvable. If a plastic box is less weight than metal, sometimes postage costs can be excessive, especially when they say volume weight, but the seller and buyer might not know the weight. I got a box that got damp, contained water, which does add to weight especially when there is foam in a box. If two identical plastic boxes can be ordered for collection, which is cheaper, booking them separately, or taping them together and book for more than 1 metre which is slightly awkward in lifting plus at twice the weight. Plastic is light and cardboard, but if the person selling cannot determine weight, then is it fair on the buyer who has tried to balance both seller and courier service. Just some thought as to what happens during postage delivery and collection, some couriers just charge extra in spite. for a plastic box I got quotes for collecting a Pond Filter and I have the photos, in excess of £200 and some couriers locally looking to charge more than £130. Many thanks for your help, I still like Parcel Monkey logistics. Take care kind regards from Christopher McGonigle
18/08/18 by Customer
easy to use, very happy
18/08/18 by liz jessop
Excellent service
18/08/18 by Customer
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