We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,544 reviews.
Absolutely terrible,never showed up to collect,phoned and no record of the booking then when they eventually found the booking it had expired because it was no longer the day it supposed to be collected,I ended up driving the parcel to the main depo myself whitch was 1h and 15 mins away and 30 mins trying to book it in with the main depo myself so a day late and 3 hours of my time,wouldnt upgraded to next day so my customer was screaming for his goods,not happy at all,not worh the hassle,one to avoid
10/05/18 by Stuart pearson
Good service. Only slightly annoying aspect is having to endure you select the right combination of label printing and drop off / pick up which changes when you go from selections you’ve made to a different screen (eg “cheapest”, or “recommended”). Relatively straight forward though and happy with the price we paid.
10/05/18 by Customer
Great, quick service. I would recommend.
10/05/18 by Richard
Prompt service delivered on time
10/05/18 by H Pax
Great service, no problems.
09/05/18 by Customer
Excellent service, prompt collection and delivery and inexpensive
09/05/18 by Customer
Fast service. Thank you
09/05/18 by Antonia Hristova
Great service
09/05/18 by Gary crossland
Great service, no issues which is what everyone wants.
09/05/18 by Mr Colin Morley
Yet again Greater Manchester to rural Dordogne in 48 hours. What more could you ask for? Well done and thank you.
09/05/18 by r.mum
2 parcels collected on time, only one delivered within agreed time period
09/05/18 by Customer x
Package arrived safe and on time
09/05/18 by Customer
Good price, good service.
09/05/18 by Customer
BAD SERVICES .. SCAMMERS THEY CHARGE YOU EXTRA WHEN YOUR PARCEL IS AR DESTENATION.
09/05/18 by THE LEGIT GAMER
The parcel was picked up from me as scheduled and delivered to the address in Northern Ireland the following morning.
All happened without a hitch and at a reasonable charge.
Excellent service!
09/05/18 by Mr Harbinson
Printed out label at home. Attached to parcels and dropped it off at post office. Undamaged parcels arrived within expected time frame.
You should be aware that you need to print the label yourself and need to pack it in a good package (box in box). I am quite sure I will use it again sooner or later.
09/05/18 by blablubbb
website so easy to use
09/05/18 by Customer
Easy to use, good range of options and very competitive prices, all very smooth
09/05/18 by Customer
Everything worked perfectly
09/05/18 by Ray
very impressed with this service! easy to use and our parcels arrived very quickly. half the price of the post office!
09/05/18 by Customer
Efficient easy-to-use service, cheaper than competitors
08/05/18 by natalie
PM...... excellent all round, recommended
08/05/18 by Mitchell, Yorkshire
Parcel Monkey did exactly what they said. A guy came very quickly and picked up the parcel in London and the guy in Prague got the parcel 3 days later.
08/05/18 by Customer
Thank you Parcel Monkey
08/05/18 by Customer
Most scamming company ever. £52.60 additional charge for item that was supposed to be oversized. I know it was not oversized or overweight. This has happened to me 6 times over the last 6 months. Never again will I use this company. They are rip off merchants and keep changing their story.
08/05/18 by anne dinsmore
always delivered on time & collect , brillant service as usual
08/05/18 by nasreen Akram
We use Parcel Monkey all the time and have never had any issues at all. I wouldnt use anyone else now.
08/05/18 by Customer
Parcel has still not been received!!
08/05/18 by Customer
Good Price quoted and booked!
08/05/18 by Emily
Item was picked up and delivered successfully, buyer very happy. Therefore I am
08/05/18 by Mark
Tracking and communication excellent! Courier polite and friendly.
08/05/18 by Customer
Good value for money and excellent service. Easy to use and got my parcel from Taiwan to the UK with absolutely no issues. Very happy.
08/05/18 by Mark Warman
I shipped unprocessed 8mm to the processing lab. This is delicate and doesnt like heat, as far as Im aware, the process was completed well.
I dropped it off at halfords and it was shipped via DPD. Received with no issues.
08/05/18 by AJ
First class, cost, service, coms
08/05/18 by David
Easy to Use web site, good to be able to track current and old shipments.
08/05/18 by Judith Harburn
Timely delivery.. no hassles at all..
08/05/18 by Customer
No problems easy to use service .
07/05/18 by nick
Excellent service, my parcel reached its destination in 1 week.
07/05/18 by Customer
Excellent service . Very good value.
07/05/18 by Taylor
picked up thursday delivered friday great service
07/05/18 by Customer
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