We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,543 reviews.
Rubbish...paid for insurance, however, it didn’t cover the item when it got damaged in transit. When you look at the list of things not covered by the insurance you wonder why they bother having it....it would have been better listing what the do cover as the list is so long. I am now £30.00 pounds out of pocket and have a broken computer that is now worthless. Won’t be using you again.
09/06/18 by Darren
This is my first experience of Parcel Monkey and it has been terrible. My parcel was collected the day after it was supposed to be and has now been lost. The carrier (Tuffnells) dont know where it is and Parcel Monkey have not assisted other than pass on our query to Tuffnells. I have requested Parcel Monkey to initiate the insurance claim but nothing is forthcoming yet. They have not replied promptly. I feel like im spending hours contacting the supplier, Tuffnells and Parcel Monkey but no one is bothered. I will never use this service again.
09/06/18 by Carol Hood
Very very bad service and expensive too for a disservice . Don t collected nothing!!! Very disappointed. Get message after one day the company didnt care about the good service
09/06/18 by Dario Poma
Easy to use and delighted to see our usual postie ( who incidentally is a total star) picking up the parcel.
08/06/18 by Catriona Morgan
I have being using parcel monkey for over 6 months. I have found that they are much cheaper than other comparison websites.
They customer service is second to none. I had a problem with a particular courier which the parcel monkey customer service team dealt with the same day.
08/06/18 by Customer
Absolutely shocking. No customer service whatsoever. Waiting two days and no collection. Now told it will be in two days time. What a disgrace. How do they get to remain in business when they are so shocking. Never ever use them. They are horrific.
08/06/18 by Rasheeda Syed
Collection of parcel was supposed to be Monday 4th June, no one came to collect so had to reaarange collection for Thursday 7th June, which caused a delay in customer receiving samples.
08/06/18 by Fingersafe
What a brilliant site
08/06/18 by Andrew Dobie
Easy system. Cheaper than a visit to the post office and fast
08/06/18 by Jenny Simmonds
I sent a parcel through with parcel monkey for the first time and it was a a lovely experience. Parcel was received on Friday and y family back home(Nigeria) received it on Thursday. Swift delivery.
08/06/18 by Lilian
Great value for money. Super easy to use website. I dont go anywhere else now. Thank you
08/06/18 by Rachel Cushing
Brilliant never heard of it before I was told about it I will use it again very useful very very good excellent what more can I say.
08/06/18 by David Williams
great service. cheers
08/06/18 by Customer
Normally good service. Dont pay insurance youll get NOTHING. My parcel was DROPPED on one corner damaging contents beyond repair.Their answer. WRONG SIZE BUBBLE WRAP. Will ship in WW 2 ammunition box in future. Disgusted.
08/06/18 by Tezza b
My first time ordering a delivery and it was to go abroad. Everything went perfectly and quickly and easy to do. Will use ParcelMonkey for any future delivery’s I’ve to make. 5 Stars.
08/06/18 by Daniel Mc Donnell
GREAT SERVICE
08/06/18 by Donna Small
Quick delivery. I love it
07/06/18 by Martina Csiki
So easy to send a parcel this way, parcel collected at specified time and delivered as promised.
07/06/18 by Julie Birchall
Comparison feature seemed good, but then Parcel Monkey become an unnecessary and ineffective middle-man, so my advice is to get the comparison, then just go direct to the supplier yourself. I paid a high rate to order a collect and deliver service with next day and additional insurance. Tracking reference never worked. The goods were not collected next day, or the day after, and when I queried it, Parcel Monkey only rebooked it for the following day, now three days after ordering a next day service. So, as they are just a middle man, it appears theres no chance of a reduced fee (at my request, seeing as its no longer "NEXT DAY") because I assume they only take a referral fee. Even after rebooking, the tracking reference does not work, so I lost faith as they still couldnt guarantee the goods would be collected next day, as they "have no access to driver location". Full refund has been promised, in writing, but with 3-5 working days to process, in this day and age of faster online payments (I paid them instantly).... Remains to be seen if they can keep to a drawn out deadline like this, one they are entirely in charge of, to try and redeem themselves...
07/06/18 by DoubleDee
Excellent service
07/06/18 by Customer
Drop off point not far away
Delivery tracked and timely
07/06/18 by Customer
Paid for a next day delivery. Was assured when parcel was picked up that it would be delivered the following day - Saturday. It did not get delivered until Monday 1.30 by which time it was too late. Very disappointed wit
07/06/18 by juliet fletcher
Just great. Delivery even before that expected
07/06/18 by Customer
Great price that beat all others and a very swift delivery to Italy. I’m very happy! Thank you.
07/06/18 by Yahsir Nasir
International Postage to Dubai using Parcel Force - could have been a bit quicker as for the price you pay for a small 100grams package is quite expensive. Overall experience from Parcel Monkey is smooth. easy to send.
07/06/18 by Shaze An
havent opened the parcel yet to check but as quick as usual!
07/06/18 by Mag
Very good service and secure delivery
07/06/18 by Mudassir
Competitive quotes, service delivered on time
07/06/18 by Mircea
Best prices in the market. Good service and no hastle of dropping off parcels or queue up at the post office. Cheaper than Royal Mail
07/06/18 by Customer
Great easy service
07/06/18 by KEVIN BYRNES
Really good, the parcel came to the destiny before that schedule
07/06/18 by Customer
All good, no problems.
07/06/18 by A Castro
If I could 0 star this company I would. Quick summary because I cant be bothered to rant again but honestly the service provided has been ABSOLUTELY appalling: - Collection was delayed with no communication - Delivery was lost on en route with no communication to advise - As a result delivery took 4 weeks rather than 5-6 days as advised when booking parcel - 0% compensation for the failure of the service quoted and paid for - Service using the online portal was appalling, agents were simply copy and pasting standard responses to in depth queries - Item arrived and when opened the packaging an expensive item is broken (which was insured) - Package was clearly mishandled, corner of the box is caved in and pictures to prove this were provided when requested. - Claims department refuse my request against the insurance because You cant prove you own it without a receipt - the item was gifted to me a few years ago so obviously I dont have a receipt! - I have since got this item repaired and in response to me sending the repair receipt for consideration for reimbursement they had the audacity to just CLOSE THE SUPPORT TICKET without any further communication advising me I can no longer make any claims against this item. I honestly believe you can tell a lot about a business on how they treat the customers when the service fails, which it inevitably does regardless of what business you run, and I would never use this organisation ever again because of how shockingly bad their service has been! I will never be recommending anyone to use their service as a result and only a full reversal of their service up to this point which includes a full apology for the way they have treated me (a paying customer), a full refund for the shipping AND reimbursement of the cost to repair to my item could even start to make me change my mind.
07/06/18 by Matthew Bell
Easy service recommend anytime
07/06/18 by Customer
DO NOT USE THIS COMPANY FOR SHIPPING!!! Not only was a paid shipping label never provided, the customer service people refused to provide a refund. "Support ticket" messages are ignored. Based on other reviews, I am not the only person who has had this experience.
06/06/18 by Shay
Impressive how fast it arrived overseas, especially how cheap it was. Definitely will use it again
06/06/18 by Customer
Easy to use website plenty of options for delivery
06/06/18 by Susan Jones MBE
Good service, thank you.
06/06/18 by CustomerJ.M.F.
I had to rearrange 3 collections 2 times and nobody arrived. When I called dpd they told me they did not have any collections from parcelmonkey scheduled on those days. My customers were unhappy. This caused serious problems I had to canell them and order on another courier.
06/06/18 by Matt
Our Response: Hi Matt,
Sorry to hear your chosen courier failed to collect.
Please open a support ticket or contact us via our Live Chat so we can investigate this.
Apologies on behalf of the courier.
Kind regards,
Mike
Great comparison site. Easy to use and choose the company you want. Parcel was picked up and delivered on time and it all went smoothly.
06/06/18 by Customer
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