We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,545 reviews.
picked up thursday delivered friday great service
07/05/18 by Customer
great service, i use parcel monkey all the time to send parcels all over europe
07/05/18 by carl bridgwater
Easy service
07/05/18 by Customer
I couldnt track the parcel delivery as the parcel force service was not available. I have not heard of any problems however, so as good as expected.
07/05/18 by CHRIS ATKINS
Used to send a couple of fairly heavy parcels to Sweden from the UK. Approx. a third the price of going direct to shipping company and used exactly the same drop off/pick up etc. Arrived quickly and in good condition (was well packed to avoid issues)
07/05/18 by Mark Nethercot
An excellent and reliable service
07/05/18 by Little Gems nursery
Very easy. Kept me informed. Everything went to plan.
07/05/18 by Ann Parker
Great service used once so far quick delivery to austria+++++
07/05/18 by Hardtofind-03 (ebay user seller)
Thank you for your service.
07/05/18 by Betul
Easy to place order and the package arrived safely at destination in promised time.
Could not find a better price anywhere else!
07/05/18 by Progressive Gears
Always a pleasure sending parcels through parcel monkey.
Never had a problem. Seamless from booking to pick up and delivery. Well done.
07/05/18 by jennifer macleod
very quick and good service
07/05/18 by Customer
The Turkey part of the shipping was problematic. They did not bring the parcel to the door and the delivery guy was so rude and even yelling the person taking the parcel which is not acceptable at all.
06/05/18 by Customer
Every time I have made a booking via parcelmonkey I have had my parcel picked up on time. Once the courier did not show up and they rescheduled it for me without any fuss. All in all I have no complaints and I shall keep using them for my pickups/deliveries
06/05/18 by Dr SGK
Very good swift service
06/05/18 by Irene Matalevitch
Excellent best courier collection service Ive used
06/05/18 by david
Booked for a collection, waiting for Parcelforce from 8am-6pm (a ridiculous time slot) and they didnt turn up! Extremely frustrating and poor service recovery from Parcel Monkey who could then only offer collection 4 days later. Awaiting my refund total waste of time
06/05/18 by Natasha evans
First class. Very easy to use.
06/05/18 by Andrew Waters
Good service - Easy to select the service you prefer
06/05/18 by Aleph null
Picked up on time and delivered within the stated time, so very good. The box was handled very carefully and looked pristine when it arrived. Very good value for money.
06/05/18 by Customer
I use parcel monkey regularly to deliver to my son who lives away, so far pick up and drop off have been on the days requested and the parcel has arrived in perfect condition.
My only small point is Id love a time slot for pick ups on the occasions we have used them they have come to pick up late afternoon, meaning someone has had to wait in all day ... having said that its a cheap service and I wouldnt want to put the cost up.
06/05/18 by Customer
Very efficient service
06/05/18 by Grace
Excellent work. I am very satisfied.
06/05/18 by Hajnalka
A1 service - good value, good coms.
06/05/18 by Pete Seddon
Great service
05/05/18 by Customer
Price was really good for the load I sent to Ireland from the UK (8 boxes, 120kg - £130) and they arrived within the DPD 48 hour window.
My only recommendation for future users is to really get sturdy boxes. I used random boxes I picked up from work and a few of them got fairly bashed about. Also seriously heed the warnings about sufficiently cushioning your contents with bubblewrap/Styrofoam.
The service actually offered from Parcel Monkey however was on point and I would use again.
05/05/18 by Stacey
All good. Delivered fast with no damage
05/05/18 by Customer
Excellent quick service which I highly recommend
05/05/18 by Irene Walker
Very easy to set up and communication was excellent
05/05/18 by Keren Disbury
Prompt collection and arrived safely at its destination.
05/05/18 by Helen Cave
Quick and easy postage organization. Convenient and reasonably priced.
05/05/18 by Paul
Well priced service and 13KG parcel delivered as stated.
05/05/18 by Steven M-Godfrey
Easy to book online
Dropped off at post office and delivered on time and at a great price
05/05/18 by Customer
Sent a 11kg parcel from NZ to U.K. and it arrived in 2 days with no problems - amazing!
05/05/18 by Customer
excellent, will use again, thanks!
05/05/18 by paulw
Great service. Picked up on time, delivered with no problem.
04/05/18 by Customer
Very well priced and very efficient.
04/05/18 by Customer
Easy to use, no issues
04/05/18 by Customer
Were using Parcel Monkey for the first time and wasnt sure what to expect.What a lovely surprise for me as knowledge staff kept me informed at each stage.My parcel were delivered without any interruptions or delays.Fast and secure. Would recommend to anyone.
04/05/18 by Malgorzata Szymanska
Brilliant excellent service thank you very much
04/05/18 by Customerpatricia carson
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