We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,543 reviews.
Excellent prices.Less than 50% oflisted rates.Fast delivery.Simmple paperwotk.Recommended
24/05/18 by John Hutchings
Bought a saddle it arrived broken tree ! Not happy thankfully insured but whether they pay out is a different matter they still owe me for a duplicate parcel delivery I bought with them but there customer service isn’t great
24/05/18 by annabelle
Excellent service thank you.
24/05/18 by JIll Tebb
Yet AGAIN, our parcels were not picked up and I had to reschedule collection. Absolutely awful service.
24/05/18 by Customer
came and collected when they said they would; item delivered ok well organised company.
24/05/18 by m. simms
good service and fast response
24/05/18 by Customer
Excellent service. Very smooth transaction. Highly recommended. Booked through parcelmonkey, used parcelforce option great fast delivery.
24/05/18 by Customer Jax. NORTH YORKSHIRE
UK MAIL TOTAL **** . CHARGED ME MONEY AND KEEPING MY PARCEL AS WELL .PROBABLY SELLING PEOPLES STUFF LATER ON SOME AUCTIONS , MAKING PROFIT GOOD BUISNESS IS THAT .
23/05/18 by Vladimirs
Straight forward easy to follow process. Definitely will be using this again.
23/05/18 by Customer
Without hesitation Parcel Monkeys service is superb and with great affordable pricing.
They collect my parcels, they are delivered as per my request without damage as each parcel is treated with respect.
So simple, so easy to use, you go on line, choose your options and that is all you need other than your credit card or #Paypal account.
23/05/18 by Karen Adam Westray
Very good for finding postal companies for meduim size parcels to send abroad.
23/05/18 by g Hutchsion
Excellent service and very easy to do!
23/05/18 by Jeannie Waye
Easy procedure, clear and concise. Excellent service from the chosen courier. Prices were clear and fair,
23/05/18 by Roger C
Great price and service.
23/05/18 by Glenn
Great service.
23/05/18 by ayaz
Parcel Monkey is a good easy company to use.
23/05/18 by Alistair Clark
The parcel was held at a depot for 2 weeks, after contacting parcel monkey several times they did not contact the courier in time and the parcel was sent back to us. We had confirmation by the courier after calling them my self, that parcel monkey did not contact them regarding this issue. BEWARE! only an email portal for support which takes upto 8 hours to respond. To save £10 or so on a parcel is not worth it, especially if you are a business sending a parcel. Your reputation is in their hands.
23/05/18 by Liam Davis
I AM VERY IMPRESSED. THANKS
23/05/18 by Tam Iyalla
Despite the parcel indicating fragile in numerous places, care was not taken and my teapot arrived smashed in to many pieces. The package was packed very carefully and thoroughly by the sender so excessive force must have been used to damage the item
23/05/18 by Jayne Bullivsnt
Package was collected as scheduled and delivered for onward shipment. Unfortunately the Parcel Monkey Tracking Number did not allow me to track my package, which actually arrived in Dubai within the time stated.
23/05/18 by Mike Smith
Was finding it hard to get a 23kg parcel uplifted from a rural area but this website sorted it with no hassle.
22/05/18 by cozzy12
Quick , efficient and no issues with delivery of charity goods to Capetown, South Africa. Thank you
22/05/18 by Elisabeth Mcmorran
Took a few days longer them expected but all was good
22/05/18 by Customer
My parcel was collected 2 weeks ago and it was supposed to reach destination in 2 days as stated on the website. I have tried to contact the company and apparently there is no phone number to contact them. Tracking the item is impossible once it has left British soil so who is responsible?
22/05/18 by Customer
Simple, easy to use - did what they promised. Thanks!
22/05/18 by Customer
An excellent service. Easy to book from the website and lots of options. Our parcel was collected well withtn the timeframe given and delivered safely. Will definitely recommend.
22/05/18 by Gill H
I have purchased the service for 24 hour delivery to the addressee but I have been waiting for collection since morning and no one is here for collection and label. There is no notification from the service when it will be collected. Shipment ID: PM6373114
22/05/18 by Shivay Pvt Ltd
Parcel Monkey not only saved me a shed load of money but they also identified the fastest route for the best price. I have used them before and I definitely will use them again.
22/05/18 by Mike Nicolson
Excellent service
22/05/18 by Hilary Coghill
Delivery and collection was great but tracking information by the third party was lacking. To the point is was still saying it was at the depot on the delivery day.
22/05/18 by Customer
Awful - Parcel not collected, I took two days off work. No communication until I contacted them, no apology! Terrible customer service
22/05/18 by Betts “Liksy” H
Seamless journey, easy to use system! Great !
22/05/18 by Mel
I booked 1 days deliver but reached my customer a week after.
22/05/18 by Customer
Great service fast collection and delivered on time. Easy website to use with many choices. When it works Parcel Monkey are great but their customer services are poor as only contactable by email. Would be nice if review requests had parcel number.
22/05/18 by Adam Leonard
first time I have sent a parcel for years, so easy, quick and cheap. collected, delivered and tracked. brilliant , all for £13 will use again and again
22/05/18 by Alan , buckingham
Rubbish service . They love passing the buck , parcel sent consistently late now.The last 4 parcel sent via them have required searches to find out where they are. Told one thing but our trackers show something different. They where quite good a couple of years ago but now hopeless. Never refund. No More be warned.
22/05/18 by Customer
Never have any problems with parcelmonkey the pick up anywhere
22/05/18 by Peter McCafferty
Reasonable prices and lightning-fast international delivery. Always reliable. Highly recommended.
22/05/18 by Paul Cowden
Quick and easy delivery - all the way to rural New Zealand in less than a week
22/05/18 by Customer
Easy to organise and value for money. Will use again.
21/05/18 by Customer
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