We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,546 reviews.
Both times I have used Parcel Monkey they have been late picking up packet and it was an urgent delivery.
29/01/18 by Customer Lynn Hill
Collection went well but there was a problem with delivery. Not sure why, as guessing that there would not be anybody at home I asked for the parcel to be left in the porch. Had to be redelivered. No harm done but would rather have not had the hassle.
29/01/18 by Customer
Easy hassle free delivery. Arrived from UK to Austria in 3 days at a very reasonable price.
29/01/18 by Susan
Really easy to use.
29/01/18 by Pam
At the times im very happy. Thank you.
29/01/18 by abu
ABSOLUTELY EXCELLENT! I love your service!!
29/01/18 by Viola Raw Woolcott
Brilliant and extremely competitive!!!
29/01/18 by Antiques Dealer
Easy to use with clear instructions
29/01/18 by Customer
Economical and speedy!
29/01/18 by Mrs Dannie
Good price prompt service would use them again no problem
29/01/18 by Pam Davies
Did the job. Cheaper than going directly to courier. Would use again.
29/01/18 by Tigertone2000
everything is Perfect.
29/01/18 by Customer
Collected on time, delivered on time, no damage, reasonable price can not ask for more. Thanks
29/01/18 by Customer
Delivery as promised within the specified time.
Great Service
29/01/18 by Customer
great service, as usual. very satisfied, 5 days for my parcel to arrive in Italy from England. 15 kg for £17. really happy
29/01/18 by Sara Artico
Quick and easy to use and a reasonable price.
29/01/18 by Jemima
Paid for a first class service and i`m still waiting 4 days later. They simply forgot to another courier, so my client waited in all day for nothing. I then had to rebook it in as it is now the weekend i have no chance of a first class service that was paid for.. Disgusting.
29/01/18 by Alan
Such a simple process. Great srevice.
29/01/18 by landpsimpson
Very quick no problem at the reception, very cheap as well all good just make sure you don’t forget to print the receipt
29/01/18 by Client
Very impressed with the service .. Parcel was picked up in the Uk on Friday and delivered to Singapore on the Monday ! Excellent ..
29/01/18 by Juliet
Great service and cheapest quote I had. They collected and delivered within 24hours although I paid for 48h. Live tracking available so didnt need to sit in and wait, I was given a 1 hour time slot on the morning of delivery. Will definitely use again and recommend to anyone.
28/01/18 by Customer
I paid for a 24 hr service and did not get it I called parcel force on Friday 19.01.18 and was told the parcel was still in the deport and they would put it for Saturday delivery F.O.C i told them at the time i was out of the country from 11.00 Saturday so needed it before then, the item was delivered 22.01.2018 and left with a neighbour. this is not the service i paid for
28/01/18 by Customer
Good service and very easy. Would be nice to have a am/pm collection time but all in all great service
28/01/18 by customer
Best prices and Couriers all in one place, really useful site
28/01/18 by Russell Knowles
Very easy process, drop parcel of got there quickly and informed me of when it was being delivered
28/01/18 by Adriana
Pick and delivery carried out as requested. Good communication at all stages.
28/01/18 by Customer A Scott
Grest service. Extra insurance is well priced.
28/01/18 by Customer Jo
Easy and reliable - great service!
28/01/18 by Customer
Good service thank you
28/01/18 by Ajeet Kukadia
Ive been satifsifed with the first few times I used Parcel Monkey but my last experience has a lot to be desired with very poor customer service. It took 6 days for my parcel to be picked up from the drop off point. It took nearly 3 weeks for my parcel to be delivered instead of the 3-6 days quoted which was too late as it was a customers wedding gift. The customer service did not help much and just offered a weak apology for the service. I dont believe they even contacted the courier provider about the service. My customs invoice with my personal details also went missing and they were not bothered about the data protection issues. Ive just used another company/ provider who picked up the parcel and it was delivered in the USA on the third day.
28/01/18 by mancunian
Worked perfectly! Had my suitcase picked up ob Monday and it arrived safe and sound on Wednesday morning. Would always use it again!
28/01/18 by Saskia
Avoid booked via parcel monkey. it was not collected, try to call, no number, sent email, appologised and asked to rebook, booked again, still not collected , had same reponse with appology and to book again.... this went on for over 12 attempts of rebooking and the parcel not even attempted to be collected and after over 12 times, had another email saying the cancelled my booking because its not collected in 5 days. NO THINK, i sold the part on ebay and promising customer next day service !! and I love to have my feedback 100% !!
28/01/18 by greenlane
My latest experience was a complete failure. Their logistics partner refused to release the parcel to the parents of the recipient (it was a christmas present from the grandparents), i provided the names of the parents but this info was, to my knowledge, not passed on to the delivery partner resulting in the parcel being returned. Once the parcel was returned, they were not even aware that I had a chat with the company regarding this shipment - feeding suspicion that no action had been taken previously. Their responses were initially fairly quick bur the ‘response time’ became longer as time went on. To get an answer only came after a 3rd reminder and took a week. Very dissappointing.
28/01/18 by Customer
Parcel not delivered (twice) to a correct and perfectly easy to find address then went missing for a month. Finally told that is was returned to Parcel monkey and I have to pay a fee to release it and pay for a courier to return it to me. Disgusting service.
28/01/18 by R.S
Excellent and quick service! Amazing!
28/01/18 by Customer
Been 4 month waiting since september 2017 for my parcel to reach its destination from uk to India. It’s now January 2018, lost! They don’t seem to know where my parcel is and no contact was made with the recipient . I won’t be using them again. During Xmas holiday I was abroad when they finally offered me 7 days to make a claim .i lost the claim by not replying immediately. Very unfair.
28/01/18 by Amina Begum
They are a price comparison site who take your money on behalf of the companies they recommend. When a delivery booked through them failed to happen Parcel Monkey support pointed out they only arrange delivery, they aren’t responsible for them! Yes, they can be cheaper than going to those companies direct, BUT, you’re in trouble when something goes wrong. The company you booked with don’t want to know because you booked with Parcel Monkey and the support/customer service at Parcel Monkey is very, very poor. You cannot phone them, you have to use their messsge service which they either will or will not reply to, or you can send them a letter. They also don’t provide accurate information when you do manage to ‘speak’ to them through the message service. Trying to get a refund for a failed shipment is time consuming and frustrating and for me it’s looking like I may not get my money back. I’m still waiting after ten days even though they keep telling me it will be reimbursed within the next 24 hours. When Parcel Monkey works it’s good, but be prepared to lose your money if it goes wrong. It might be worth just paying a bit more to go direct to the company. PS. Don’t risk UKMail, it’s like playing Russian Roulette with your parcel!
27/01/18 by Customer
great service as usual
27/01/18 by Emilia
Cheap and reliable! Cant fault
27/01/18 by Totem
Really quick and simple enough to book
27/01/18 by Customer
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