We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,546 reviews.
Paid for a first class service and simply got forgotten. Client waited in all day long for a collection that never happened. Had to rearrange collection, and as it is now the weekend it will not be the first class service i paid for will it.??..Terrible..
27/01/18 by Alan
So the price comparison aspect works fine, and when everything goes to plan its a great value service. However, my last order was due for collection on Monday, then rescheduled everyday of the week thereafter and was not collected by the courier until Friday. As I was unable to communicate with the courier directly, I turned to Parcel Monkey for help. Alas NONE of the many operatives that I interacted with were interested in actually finding-out what went wrong and how to avoid it happening in future. In future I will go to the courier directly and would advise other would be customers to do the same.
27/01/18 by Francis Vassallo
Reasonable speed of delivery, but tracking was very dodgy - started off saying to expect delivery on Wednesday then changed to Thursday. Delivery actually happened on Wednesday!
Detailed tracking never worked.
27/01/18 by Alison
Super service -cannot fault- I post most days usually via Royal Mail but this service far superior well don parcel monkey and dpd great team
27/01/18 by Customer lesley
Brilliant thank you
27/01/18 by Customer
Very good service
27/01/18 by Mr David Furness
very good service with competitive rates.
will recommend and use it again.
27/01/18 by Qaiser Arshad
Excellent service, arrived early in perfect order. I shall definitely use the service again.
27/01/18 by LRichards
This time very pleased with service. Parcel collected and delivered on promised days. Arrived in good condition
27/01/18 by Mrs P J Wise
Very good ,right time
27/01/18 by Customer
Easy to use. Seemed cheaper than going direct, easy to make changes.
27/01/18 by RR
Excellent. I will continue to use parcel monkey for all my shopping & shipping requirements.
27/01/18 by Jodie
Parcel Monkey was recommended to me. The website was easy to use as was printing the label. Collected and delivered without any issues. Will use this website again and again now.
27/01/18 by Sharon Ward-Trickett
My parcel never got to its destination. Unreliable and was charged extra beyond the original charge without warning.
27/01/18 by Aly Mac
Excellent serve, my parcel too a week to get to Greece. It was picked up from the UK qt the time stated. Very pleased.
27/01/18 by Customer
Excellent service. Many thanks.
26/01/18 by E Gibson
5 stars: Excellent – no reservations, I would recommend this company to anyone.
26/01/18 by Hoque
a very good performance from parcel monkey well done take a bow
26/01/18 by charlie dublin 24
Incredible service 3 hours from making the request to receiving the package on a Thursday evening
26/01/18 by Julian
Excellent service once again. Ease of booking my package on line and then tracking all the way through to delivery. Easy, simple, brilliant
26/01/18 by Martine Clayton
Simple & easy to use. Did exactly what I needed: hassle free parcel delivery
26/01/18 by Loz
I couldn’t believe I had chosen the correct weight/parcel size for the price offered. Took to post office with my fingers crossed last thing on Friday and it was received in Germany on Wednesday morning. Would definitely use again. Thank you ParcelMonkey!
26/01/18 by Jo
Great service and Price.
Not enough space when filling in the address fields.
I sent the same size and weight parcel to Italy using UPS and the cost was nearly £200.00 more expensive .
Will use Parcel Monkey again and again.
26/01/18 by Customer
Fast and efficient, no issues
26/01/18 by Craig
Good prices, but totally outweighed by awful customer service. I tried to track down a parcel that was 3 days late. Their first response was simply a copy of the information I could see myself from the online tracking info - I asked them to speak to the courier for me to get more info but this was ignored. On my second contact, rather than actually do anything to help me, they just sent me a reply that basically said "98% of our parcels arrive on time. Were sorry yours hasnt", that was it, nothing else, no attempt to actually help me, contact the courier and locate my parcel, no information on what to do next if it was lost. Absolutely useless. Luckily the parcel showed up, but glad I didnt have to go through a claims process with this level of service!
26/01/18 by Jordan
Spot on as ever !
26/01/18 by Customer
All was very good actually the parcel was collected from PC world and turned up at the recipient on time.
The only problem I has was when booking the paper work on the website the collection address (PC world) had to be the same as mine...which onv it is nt. Either glithc on website or me being dull.
Will use again
26/01/18 by george e
Simple to use - it just worked :)
26/01/18 by David
Ridiculous fees, slow support, never even collected my parcel. Also complete liars - they advertise as not needing to print off a label, but you do need to.
26/01/18 by Josh
Courier book for collection on 18th December. The courier didnt turn up. Rebooked for the next day. Again, no courier. I gave up and made the 40 mile round trip to the depot. The tracking shows the parcel is still at the delivery depot. Ive contacted the customer service department numerous times but they tell they are waiting for information from the courier or ask for details of the boxes (which I have given three times now). There seems to be no way to escalate this. It has been 6 weeks now and Im sick of waiting.
26/01/18 by Kate T
Very happy, have you’d parcel monkey before and will continue to do so, cheap and easy
26/01/18 by Pixie
Efficient and easy to book and use
26/01/18 by Customer
Great reliable service
26/01/18 by Roni Stocker
Always happy with the decision. Parcel Monkey finds you the best deal you cam rely on. Fast delivery. Thank you
26/01/18 by Mrs Betsy H
Sent twice now both got to their destination . Quite happy with the service
26/01/18 by Customer
I am very happy with the service. I was concerned about where my parcel had been left but Parcel Monkey gave me full details. All is fine. Very easy to contact.
26/01/18 by GJS
My parcel was not collected the day I was expected so I wait at home for nothing. The parcel was supposed to take 2 days to arrive but it took much longer. The customers service took 22 days to answer my request for a partial refund, just to tell me they wont refund me anything.
26/01/18 by Axel
Easy to use, pickup on time, easy peasy.
26/01/18 by Customer
FFantastic service
25/01/18 by Customer
I havent received my parcel yet!!!!!
25/01/18 by Micaela Martins Ferreira
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