We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Excellent!
It was exactly what promised on the websote.
It arrived in time and pristine conditions.
21/10/17 by Paola Di Felice
Great, fast delivery.
Good tracking
21/10/17 by Customer
great service always on time
21/10/17 by Customer
Great all works out well , they did always seam to come up with the cheapest.
21/10/17 by Barrington
If like me you are an ordinary member of the public, I suggest you use this company with extreme caution. I wished to send an item to Europe. I now know that the cost is based on the volume of the container as measured by a laser scanner rather than its true volume or weight. To this volume they assign a weight, in my case 41kg for a box that actually weighed 14.6kg (the carriers confirmed weight). I was made to pay a substantial surcharge (£14.56 on top of my original payment of £28.30) as they say I had incorrectly measured my box, the variance was 5 x 3 x 3 cms. I believe this difference was due to the fact that the box had become slightly battered and misshapen (they supplied me with a photo of the box), thus the laser scanner was likely measuring at the widest extremes of the box it could do, regardless of how much of the box this measurement actually applied to and regardless of its actual volume. The fact that the box could have been reshaped to fit the measurements I had given was irrelevant to them. I had used the original box the item had been shipped to me in, it was not particularly rigid but was adapted to hold the item securely. I had used a considerable amount of strong tape to give the box extra strength but could not increase its rigidity. Notification of the surcharge was sent about a week after receipt when the box had already been destroyed! I do not believe Parcel Monkey did enough to make me aware of these potential problems when accepting my parcel.
21/10/17 by Grandma206
Brilliant service, reliable, great value for money and very fast
20/10/17 by D Hayned
Amazing service. I have used Parcel Monkey a few times in the past year to send parcels to Italy. They are quick and reliable and my parcels have always reached in 2 or 3 days for a very reasonable price. The dashboard on the websites is very easy to use and the whole process has been very smooth.
20/10/17 by federica
Didn’t collect the parcel. All I get is I am sorry.
20/10/17 by Lupu Razvan Ilie
Excellent service and friendly price!
20/10/17 by Jacek
Site very easy to locate and was very impress with price comparison for a UK delivery.
Straight forward in booking with no hidden charges. Once booked a confirmation email was received immediately.
Parcel was collected on the specific date.
20/10/17 by Mrs Maxwell
good price quick service would use again
20/10/17 by Tony
Excellent service
20/10/17 by Adrian Webb
Shame I cant leave no stars. My experience is the same as every other bad review in this list. Parcel Monkey have never communicated a single fact about what has gone wrong with my delivery or what they are going to do about it. Only platitudes. As someone else has said, queries are simply "kicked into the long grass" All Parcel Monkey responses to trustpilot bad reviews contain the same platitudes. Im afraid Im despairing that Ill ever see my valuable consignment again.
20/10/17 by Jeremy Hewitt
Much cheaper than royal Mail. Easy to use and simple instructions
20/10/17 by Brian Rowe
first class service a truly first class company no hidden extras like others what they quote is what you pay
20/10/17 by charliecrooks
Very easy and convenient to use, parcel arrived at its destination in the US safe and sound
20/10/17 by Paul
All went smoothly and my parcel arrìved on time.
20/10/17 by Sally
I feel that I received appalling service from Parcel Monkey. I was wrongly advised from the start as to how to use the site, my parcel arrived three days late and to the wrong address. No one was willing to help me when I rang serval customer service numbers and was left in the end to sort out the issue myself. The delivery was for a work event that had over 40 Press attending, we required the delivery for the event to go ahead and would have had catestrphic consequences for the business I work for if we had not finally found it. We will never be using Parcel Monkey again.
20/10/17 by Customer
Collected from the pick-up point and delivered within the quoted timescale
20/10/17 by Mr Thurley
Couldn’t be better if I’d have asked for more
20/10/17 by PAUL FIELDS
Good price, easy to set up and speedily delivered parce to UAE
20/10/17 by Robert Garnish
Its all good!
20/10/17 by Customer
I just wanted to update the site. Yesterday we received a message out of the blue saying our parcel would be delivered today!!! This morning we received a message saying our parcel was delayed! Here we go again!!!!!!!
20/10/17 by Phil Latham
An excellent comparison site, which leads you to a well structured & easy to use parcel service for locations overseas.
20/10/17 by Customer
Ordered service Thursday afternoon .... collected in U.K. Friday ... delivered to semi rural area in South Africa Tuesday before 12 ... no hassles ... just excellent service ...
20/10/17 by TONY
First time user and everything received safely.
19/10/17 by Customer
perfect thank you
19/10/17 by Ed Wilson
Another timely prompt delivery
19/10/17 by Dan Socaciu
Excellent prices, easy to use website. If you need to send a parcel, use Parcel Monkey !
19/10/17 by Alistair
Great, easy, convenient.
19/10/17 by hiace_drifter
My parcel has still not got there please look for me why
19/10/17 by Customer
Very GOOD service.
I will use you again soon.
Tracking very informative.
Parcel delivered before day scheduled.
19/10/17 by Customer . RP .
Same postal service provided at a greatly reduced price.
Whats not to like :-)
19/10/17 by Mr Jackson
perfect company,
very easy and quick delivery
will use again
19/10/17 by Kate
The parcel was never collected and no contact has been made as to why.
19/10/17 by Customer
Item collected and delivered on time.
19/10/17 by Jack
Sending the parcel is easy. Spending money simple. Customer support awful, unhelpful and verging on rude. Asked a simple question and it took almost a week of badgering to get an answer. Which I obtained direct from the courier. Their only support is via webchat which is frustrating at the least. I am sure if there arent any problems then this service works. However have an issue or need to speak to someone and you will be left regretting your decision to use them. AVOID.
19/10/17 by Peter
Buyer beware!!! I wanted to share my recent experience with Parcel Monkey to serve as a warning to others. For sometime I have used them to send a few parcels for work. They tend to be reasonable in price. In early September we had a parcel go missing, and this is when the problems started. Over a month ago they said they had found the parcel, it was in a depot and where did we want it returning to! We still have not got our parcel back. What has happened during this time highlights why you should only use them if it is something cheap you don’t mind loosing. 1. If you wish to complain you cannot get a phone number. 2. If you wish to send any correspondence by post (ie you wish to send a complaint letter by registered post) you will not get it. I have asked the chat operators on several occasions for this information and they will not give it! 3. The chat facility cannot give any useful information. They do not read or answer your questions and will just give a stock answer that is designed to delay. They will not give you any firm time frames, dates, names etc. For example I asked them yesterday to confirm that they did still indeed have my parcel as they claimed a month ago. They were unable to give me that information, and refer you to a service department who can only be contacted by a general email and will often not come back to you in the timeframe they claim. This I am all sure will be illustrated by the reply to this review which will probably ask me to put a request in to a different department, probably labelled for the attention of the management! From this nothing will happen. In short. Very poor customer service designed to frustrate and delay. No phone number? No address? No way of contacting a named person. Beware. If you ever have a problem with delivery the service is non existent!
19/10/17 by Phil Latham
Your service was great. However, the Parcelforce next day delivery that I urgently required a package for took 4 days to arrive.
19/10/17 by Customer
Perfect service as always.
19/10/17 by Customer
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