We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Great price and well organised with the courier firm apart from a slight issue with the label. I really needed a DPD label to print and attach but couldnt find one, hadnt received one etc. Luckily the great DPD driver sorted it for me back at the depot.
09/11/17 by Simon
Use regularly between Uk & Ibiza, easy & inexpensive ????????
09/11/17 by Customer
Do not use this service. its very cheap for a reason and if they damage your goods they will not pay out, despite your contract being with them and not the actual courier. Its great when it works but if it doesnt they will not offer any help or refunds
09/11/17 by IssyApter
Was very impressed with this company. Collected on day stated and delivered the next working day with me able to track this at all times. Cheaper than Royal Mail and didnt have to lug the heavy parcel to Post Office. Will be using again.
09/11/17 by Kerri
Very easy to use and quick collection.
09/11/17 by First time customer
Fast efficient and very simply smooth
09/11/17 by Christine johnston
Perfectly working food mixer arrived unusable broken bowl and attachment socket broken off eBay buyer has accused me of sending damaged goods So have refund 50£ plus postage This must of been badly dropped as was sent in complete undamaged condition Buyer does not believe me
09/11/17 by david
the best service to Australia from UK
09/11/17 by Customer
Excellent, easy to use, always reliable service. Will use again and again
09/11/17 by Customer
I always use Parcel Monkey.
09/11/17 by Tricia G
Dear Friends, Parcel monkey has a terrible service. We booked a parcel PM5881261 for collection on November 8, 2017 and when no body turned up we reported through online chat. Here tale of horror started --> 1) They simply refuse to reschedule collection for today 2) Instead asked if we contacted them yesterday. Though their standard reply if you contact them on the day of collection is, that itll be collected anytime between 9 am and 6 pm. Executive had no answer when I told the same to her 3) There own website shows if we book a new booked parcel itd be collected same day under "priority international collection" but online chat support executive Ms Amber denied clearly. 4) They are ready to book a new customer for the same day collection but ready to ignore already booked and pending collection for no reason 5) Amber also told that same day collection wont be possible with new booking as well but when asked if their own website is misleading they stopped responding and started swapping chat between Amber and Kate
09/11/17 by Yatin
Our Response: Hello Yatin,
With the service you booked, the courier does not allow us to re-book same day collections, so the customer service adviser would have advised cancelling the service and booking with Parcel Force international priority, as Parcel Force allow us to book collections on the same day. Rest assured you have not been misinformed and we do not favour new customers over existing customers.
If you would like to discuss this further, please contact us via a support ticket.
Kind regards,
Mike
great service
09/11/17 by Michael Shufflebotham
Top class service as always!
09/11/17 by Atif Haroon
Fastest delivery service. Great customer service; live chat and E-mail response.
09/11/17 by ying from Washington Dc.
Very pleased. - Easy straight forward website for entering details.
My customer received his package very quickly and all in tact! - (It was various pieces of ceramics that were being sent overseas!)
Very reasonable priced for International shipping - will definitely use again.
09/11/17 by Janet K
booked 48 it took 72
08/11/17 by dave
All good experiences so far! A+
08/11/17 by Neil
Good service. Email of the label could be quicker. Pricing should include vat from the get go and not added at the end (this is the uk not the us) easy tracking
08/11/17 by Parcelmachine
Collected and delivered on time. Best price I could find
08/11/17 by Customer
Easy to use and parcel picked up at door
08/11/17 by Patrick Mallon
I choose drop off option.
Plently of places to drop off nearly me.
Arrived i Spain for my arrival. Half the price of Ryan air bag.
08/11/17 by Customer
Excellent experience
08/11/17 by Samson
Cuckoo Clock.
The Post Office wanted > £60 to send my package to Germany. Through you it was sent for < £25 incl insurance. It arrived undamaged and in good time. Whats not to like?
08/11/17 by PB in Dorset
Fast, correct cheap
08/11/17 by Massimo Dell'Omo
I signed up to a 4-6 day service- at the 10th day when I chatted the help desk to find out why not delivered - they said they dont know and blamed the courier company. Parecel monkey charged me - They should have had an automatic feedback system in case not delivered but they dont know and asked me to wait for 24 hours. The chat keeps getting passed in between people.
08/11/17 by deepak ahuja
Made it easy, inspired confidence and identified a great service provider.
08/11/17 by Peter Hookwood
I booked online at 10.00 pm, package collected 9.20 am following day, delivered safely in Norway 3 days later. Couldn’t ask for more.
08/11/17 by customer
Best price. Quickly delivered.
08/11/17 by Customer
efficient and very speedy with labels, great service..
08/11/17 by ExquisiteAfricanArt.com
Managed to book our parcel via parcel monkey and was given various drop of points near my address. We then went to drop off the parcel and was told by 2 shops that they will not take them as they are to big for there storage area even tho parcel monkey excepted the size. Spent a good two hours driving around to there various drop off points. That is the only bad point of parcel monkey. I have even used other couriers due to this reason if the parcel is a certain size. These drop off shops should except any parcel if its within parcel monkeys size limits.
08/11/17 by Phil
Best service
08/11/17 by Customer
Great service, parcel delivered safe and sound
08/11/17 by Customer
Really easy to use.
08/11/17 by Louise Baines
Prompt preparation, very prompt collection and very safe delivery.
YES, I would recommend your company to others and will do so.
08/11/17 by Patricia Moffat
very bad customer service , i paid twice for a parcel and they did not ship it they lost my parcel at their warehouse and now more than 45 days i am trying to claim the shipping cost with no proper response
08/11/17 by Mohammed Sammak
Excellent. Cheap and quick. Will use again!
08/11/17 by Customer
Excellent service and reasonable price. Parcel arrived 2 days before expected!
08/11/17 by Customer
Very good service. Will use again
07/11/17 by Marilyn
Quick and easy
07/11/17 by Customer
Items NOT picked up. Items fully paid for and scheduled for collection. Wasted a WHOLE DAY 8am - 6pm no one showed up. No one contacted me to provide status or service update. Even when I contacted Parcel Monkey Customer Service no one could tell me what the reason for the service failure was or guarantee a delivery slot. Parcel Monkey has no telephone contact. The instant chat service is hopeless. They can’t provide a resolution plan to a service failure. Their Terms and Conditions provides them 5days lateness window for a collection. (2.7). However the Customer is required to wait from 8am – 6pm for a collection. They offer no compensation for service failure. I wouldn’t recommend this service or company. I will be PRAYING my items get collected sometime soon (in the next 5 days)
07/11/17 by Asido
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