We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Sending parcels...always picked up on time...reliable
28/10/17 by Anne Cooper
I know it falls outside of Parcel Monkeys control, however I have just found out my parcel was destroyed at customs. It was a small box and had I known it was practically impossible to deal with Brazilian customs I never would have sent it. Does this happen to all packages sent to Brazil? As the sender i tried contacting about paying the taxes but i didnt know where to look. I didnt want the recipient paying almost £100 for customs!
28/10/17 by Customer
Previous carrier took 30 days to get my parcel out to Gibraltar. Parcel Monkey / DPD took 4 working days for similar to Spain. So impressed. Will use service again.
28/10/17 by Ady Longland
Service very convenient as you can drop-off your parcel close to your home, and then arrange pick-up from a nearby location to the delivery address in Barcelona. Packet from Edinburgh to Barcelona took nearly 2 weeks, so not recommended if your in a rush!
28/10/17 by LC
Excellent first class service good price and easy to use web page to arrange deliverey or collection
28/10/17 by david
Great service and price thank you very much!
28/10/17 by Happy Products Ltd
Speelydelivery to Singapore.
28/10/17 by Claire
Awesome, easy, and really good user experience! Will be using again.
27/10/17 by Customer
Easy to book, quick and easy to use online.
27/10/17 by Customer
We were the receivers but arranged the collection and communicated with the seller worked really well
27/10/17 by Customer
Excellent service!
27/10/17 by Customer
Great price, fast delivery to Greece.
27/10/17 by Alistair Knox
fantastic service!
27/10/17 by Customer
A good experience, with no problems
27/10/17 by chris s
Damaged and disposed of my item because they caused it damage no photos nothing. Avoid like the plague!!!
27/10/17 by Patrick Heaney
Our Response: Hello Patrick,
Thanks for leaving a review.
Sorry to hear the courier you chose via our quote engine damaged your parcel. Please do contact us so we can begin a claim on this.
Apologies on behalf of the courier.
Kind regard,
Mike
Absolutely rubbish No email confirmation or labels to print off ect. Got collected promptly, driver assured me not to worry about the conformation or labels as he would sort that out. 7 days later and still no package on a next day delivery and as there is no email confirmation with reference.
27/10/17 by James
Our Response: Hello James,
We have checked this order and the labels have been issued and the confirmation email sent. Please contact us if you still havent received them.
Kind regards,
Mike
Website easy to follow , would definitely recommend for large and heavy parcels, very reasonable prices
27/10/17 by Simon
Always on time!
27/10/17 by Nav
Always use this company, never had any problems and the cheapest of all the couriers!
27/10/17 by John McGiveron
Does what it says on the box
27/10/17 by Ann
Tracking on the parcel monkey site was not used as it was so far behind. I got the tracking details via the courier they used. No communication from parcel monkey that the package was even received from the pick up location. Parcel delivered later than scheduled. Charged extra because the box dimensions didnt match, as can be expected, however the calculation of the new volumetric weight doesnt match Courier calculations. No evidence provided of the measured dimensions, instead some nonsense about using state of the art laser scanners etc was mentioned; ok when were the scanners last calibrated and to which ISO method?
27/10/17 by Customer
Great delivery service. Kept updated on my parcel service from the Uk to France. Could not have asked for more really.
27/10/17 by Customer
I cant even find the words to describe my issues with this company ! For 10 weeks now they have had my parcel ..it took 3 weeks to have it collected then they lost it,then they refunded me, after some 20 emails by me they found it at Heathrow ..I requested it be sent and repaid the fee, I received 4 emails telling me I had not paid !!! when I had proof I had ..the email you get from the company are all incompetent and frustrating I feel I am just talking to a answer machine service I now find out they are returning my parcel because The customs declaration was not complete !! AAARRRRGHHH 10 bloody weeks and I am back at the start again Please dont use this company all you will get is grey hair You never get to talk to a real person I dont even know who my courier is so I can contact them direct ....this is worrying I am so upset that my parcel will be lost again ..I have entrusted the wrong company with some very precious possessions of mine this is my second warning on this site and despite the "I will look into this " response I got back still nothing was done. Lorna
27/10/17 by Lorna
Nobody came to pick my parcel up. It was the next day delivery. It happened a few times in a row.
26/10/17 by Customer
really quick service - really easy to use website too
26/10/17 by NIKKI4GILES
Parcel monkey was very easy to use as well as being cost effective.
I sent 2 parcels to greece to a friend of mine,they arrived within 4 or 5 days to him damage free. ????
26/10/17 by Stephen callis
All ways very happy with the service, never had any problems. Very good on prices. Highly recommended.
26/10/17 by Jeff
Quick and good priced
26/10/17 by Andrzej Pytka
We have nothing but praise for the service we received from Parcel Monkey. The service provider we choose from the ones PM recommended was Parcel Force and we cannot sing their praises highly enough. We booked our parcel to be delivered to Canada on Monday. It was collected Tues morning and was delivered to our daughter in Canada on Friday. We just cant get over the 1st class service they proved and will be using them again soon and would recommend them to everyone.
We were a little concerned at first as we had just been badly let down by one parcel delivery company and was unsure what to expect; but no worries.
thank you Parcel Monkey and Parcel Force, we salute you.
26/10/17 by John and Marilyn Grayson
Quick and easy to use. Very good service.
26/10/17 by Annie
Faultless - does what it says on the tin.
26/10/17 by Thomas Gorman
First time user after a recommendation. Easy, friendly and economical. Will definitely be using them again.
26/10/17 by Rachel Boyce
Very poor service ! Very late reply Always deliver to wrong place And I always need to sort things out by myself
26/10/17 by Customer
perfect used them 3 maybe 4 times spot on every time no complaints at all .
26/10/17 by paul
Sent 6 boxes and a suitcase on Friday 20th October (7 pieces total) and as of today Thursday 26th I only received 5 boxes and the suitcase... Service is good but missing one box!
26/10/17 by Mattia Manzini
Ridiculous customer service. I have send a parcel with 48h service its been 9days now and they have no idea where the parcel is and nobody is bother to give me updates since monday and today is thursday
26/10/17 by Webexley
easy to use, good prices, only problem is address not enough spaces to type full address some times.
26/10/17 by Customer
Very late by a week from Spain to UK was my first experience. Second experience is 10 days later and I am still waiting for my parcel pick up from UK. Serious loss of communication in this company.????
26/10/17 by Customer
My parcel was not picked up at the designated time. Dismal performance
26/10/17 by Ernst U Tschoepke
I use Parcel Monkey a lot always excellent service
26/10/17 by Customer Martin Ledbury
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