We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Does what says on the tin, will use in the future. Thanks
14/10/17 by Paul
Excellent service
14/10/17 by Customer
Quick, easy, reliable. Whats not to like?
14/10/17 by Mary B
The item arrived damaged - a Pound sized gash at the back and some of the Bamboo had splintered too. My customer was not happy and Im waiting for photos. I paid a lot to have this delivered and it was cassed as a large & heavy item but still this lovely headboard has been damaged. Im not happy.
14/10/17 by Mrs. Mary
Cost half the price of going through royal mail parcelforce directly!
14/10/17 by Rachel
Terrible, lost parcel, still not recovered
14/10/17 by Customer
Superb speedy service, parcel arrrived on time in great condition - customer very happy.
14/10/17 by Customer
One bad experience is enough for our company not to use this website anymore. Parcelmonkey disappointed us and created an extra burden on our resources, not to mention the stress for the customer. Account will be closed. As we are no-longer able to trust this company when we needed their service, we have no option but to end our relationship.
14/10/17 by Dana Fathipour
I have used Parcel Monkey for a year and I find the service to be efficient and reliable.
I would recomend Parcel Monkey to others!
Julius
Step Free Dance
S: @StepFreeDance
14/10/17 by Step Free Dance
I can recommend this company for sure, they were really fast.
13/10/17 by Michal
Dropped off at Post Office in the UK Monday morning. Arrived in France Wednesday afternoon. Used ParcelForce Europe. Package not damaged. Price was good. Great service.
13/10/17 by Customer
Good all round experience. Would recommend this company to anyone.
13/10/17 by Mrs B
Very efficient service, delivered when promised and very reasonably priced.
13/10/17 by Tim Marshall
Very good job,thanks
13/10/17 by Customer K.D
No hassle, cost efficient and reliable. Would definitely recommend.
13/10/17 by Nicky from Sweden
Can you please explain why the last 3 shipments with parcelforce booked on a 24 hour delivery failed miserably to deliver on the correct day??? We run a theatre costume hire co and it is imperative that the costumes arrive when they are supposed to and NOT when your drivers feel like delivering them! Our reputation is in shreds because of the poor service you are providing .Not even so much as an explanation or an apology! Appalling ! My client has been sitting around waiting for this trunk all day and now she has to go and collect it herself or risk not having the costumes in time.
13/10/17 by Customer
very good service
13/10/17 by Les Davis
Good price and efficient delivery, thanks.
13/10/17 by Customer
Horrible service! The courier damaged the parcel and they didnt pay me anything! When i bought the shipping said is cover up to £200... I refund my customer and i lost £145...
13/10/17 by ian
Picked up on time and delivered the next day to Bulgaria. Very good service.
13/10/17 by Carolyn
Brilliant service
13/10/17 by Stewart W
Brilliant Service, would use again
13/10/17 by Customer
EXCELLENT AND SO RAPID!
13/10/17 by Nico
Decent price, fast delivery
13/10/17 by Customer
Fantastic service, no problems at all, the item was picked up early the morning after I booked it and delivered early the next day to the person I was sending it to.
13/10/17 by Miranda
Excellent service, arrived on time x
13/10/17 by Customer
Excellent service, arrived on time x
13/10/17 by Customer
Better Than Parcelforce. Cheaper too!
13/10/17 by A Leigh
To start wih - I have selected parcelForce to send my package with. The parcel delivery time was underestimated, it has been a week and the package is still not delivered. My second issue is the collection point at my local post office which was situated in a shop was already closed even though the closing time was two hours later. Finally when I dropped off my parcel again, the lady refused to accept my package due to its size, az she would not be able to handle it and there was no space for it. At third, tried to contact the local number which is available online at the provider website, which did not work. Oh and by the way the full address of delivery which was provided turned to be insufficient, noone contacted me regarding this issue, so unsure what happens next. Will never use the service again.
13/10/17 by Customer
Great service - very reliable when using Royal Mail Parcel Force
13/10/17 by Jim Stalker
Fast, reliable service
13/10/17 by Teresa
There could be a contact number easily visible to find out where parcel is
12/10/17 by Lloyd Beck
Very easy to organise. Collection on time by very pleasant and polite driver. Delivered to Spain in 5 days in great condition.
12/10/17 by Susan Ireson
Great service easy to use website and we cant print labels so it was great that driver who collected my parcel had printed one already and had it with him great service good price
12/10/17 by J gaut,
As soon as the parcel is delivered, they hit me with an additional charge because it was "oversize" - Ive been sending international parcels for 30 years, and have never mismeasured something by enough for the volume to be THREE TIMES its actual size. Online reviews say they have a history of doing this going back years.
12/10/17 by Peter
Arrived as agreed and super efficient
12/10/17 by Miranda
I used PM to send 2 cases to the USA. They were supposed to be delivered within "2 -3" days. After nearly 3 weeks our cases have still not arrived. No explanation has been given. There is no telephone number to call about problems. Their tracking system doesnt work. They just blame the 3rd party carrier. I wont use them again.
12/10/17 by Tony Parton
Excellent service, made despatch very easy.
12/10/17 by Malcolm , a careful Yorkshire man, does not chuck money or opinions about carelessly.
Very easy to use and great value would definitely use again
12/10/17 by Martin Haywood
Easy online booking and reliable service from the Carriers. Excellent value rates too.
12/10/17 by Simon
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