We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
3 out of 5 times, the parcels dont get collected or dont get delivered and I have to chase them. Absolute pain and they never compensate or even give a proper apology
02/11/17 by Customer
Our Response: Dear Customer,
Truly sorry to hear the issues caused by the courier.
A customer service agent is looking into this and will update your support ticket shortly.
Apologies on behalf of the courier.
Kind regards,
Mike
Quick, reliable service. Very happy and will definitely be using again. Thanks!
02/11/17 by Customer
Did not pick up when promised despite still charging the full price for the promised pick up very disappointing Customer help was the exact opposite very unhelpful f doubt if I would use them again.
02/11/17 by ROBERT
Easy and reliable
02/11/17 by Customer
Service was good, but only one drop-off location in our entire county (in an inconvenient place) prevents 5-stars.
02/11/17 by James
Parcel didnt arrive! Checked with them and parcelforce who they used and both are blaming the other! Will book direct next time as this just puts a further layer of communication into the mix and delays me getting any sensible resolution.
02/11/17 by Steve
Excellent service! I am very satisfied. Thanks Parcel Monkey!
02/11/17 by Customer
Fantastic service and value for money.
02/11/17 by Jane Harbage
Parcel not arrived yet
02/11/17 by Customer
Parcel was collected and delivered on time. All good
02/11/17 by Philippa
VERY simple and effective service. No hidden costs and great price. Insanely fast delivery.
02/11/17 by Paul jeune
Parcel Monkey saved me a half on the Parcelforce shippment price compared if booking directly with Parcelforce. Hassle free, easy booking system, lots of options to compare and choose from. Great!
01/11/17 by Agatha
Prices are not clear. They are excluding vat then all of a sudden they include vat. Prices should be clear from the start.
01/11/17 by James M
very very good
01/11/17 by emyr mccall
I requested a parcel to be collected in UK and post to Spain madrid via road delivery. It still has arrived. The tracking status on parcel monkey website hasnt change from "collection scheduled" though the item has been picked up. I have had to track it on the third party courier which hasnt updated since leaving UK five days ago, it still is showing "departed UK". I dont know where my parcel is, nor who to call to request information. Highly unsatisfied with Parcel Monkey tracking service. I havent had piece of mind and still dont, about where my parcel is.
01/11/17 by Jiulio
Absolutely faultless! Brilliant and will be using again!
01/11/17 by Stanric
Please be aware that parcel monkey dont reply to you by your email address even though they have it. You will only now if they have replied to you by logging on to their website which is I believe a method to deter from making a claim. Like many good honest people I always pay the extra for insurance for peace of mind. I sold a vintage pine blanket box on ebay and packed it like all my items extremely well in bubble wrap thick cardboard then 2 inch insulation then lots of bubble wrap. But it still arrived damaged so I put in a claim however the recipient of the blanket box already made a refund via PayPal so didnt comply with parcel monkey. I explained that I cant force the recipient but did ask him several times to reply to them. After this parcel monkey then tried to get out of my insurance claim by saying they sent 3 messages that I didnt reply to on the 25th 26th 27th. However I did say that I previously asked them to notify me by email as I would then now straight away if I had received a message. As I would only now if I had a message by logging on to their website. Which I explained my mother was dying of cancer and I was her career and just didnt have time to login to their website every day on the of chance of seeing a message. So then they tried to say for the 3rd time I couldnt make a claim as the blanket box was a Antique? ? However I tried to explain that it was advertised in the antique Vintage section on ebay but it was a VINTAGE 1970ts blanket box. Now they are saying my claim is unsuccessful because it wasnt in a cardboard box but was underneath the bubble wrap. So I have requested the address details of the board of directors so I hope that they will comply but Im not holding my breath. Its my opinion that they try everything possible to get away from paying out on insurance as most people would give in because of the stress that it occurs. And believe me this as been a terrible time with parcel monkey and I dont now if the shareholders now how their customers service works or if it will be shocking? we will have to see.
01/11/17 by wayne brown
Great service!. I use Parcel Monkey regularly, and find the system so easy to use. Thanks Parcel Monkey!
01/11/17 by Mrs Carol Hudson
Price very fair. Time slot given for collection and delivery, which was spot-on. No problems at all.
01/11/17 by John
Does exactly what it says on the tin!
01/11/17 by Peter
I used Parcel Monkey for the first time in August 2017. The parcel arrived 7 days later than the estimate provided by them, and their support team was not responding during the 7 days and did not provide me with a tracking number which I asked multiple times, but that wasnt all! When the package arrived I had to collect it personally from a post office, instead of arriving at the address, but that wasnt all! When I went there I found out why, they wanted to charge me more than 10 times the amount of customs that I actually had to pay. They declared the value of my parcel to be £500, more than 10 times the real value of my parcel. I declared the value of the items in my parcel item by item via their website. The total value of all the items was exactly £48.50. The Parcel Monkey website generates a Pro-Forma Invoice automatically and I printed it and included in a pouch attached to the box as required by them. But still for some reason they declared my package to Customs at the destination to be £500 and the customs issued me with a tax invoice more that 10 times the actual value. I contacted Parcel Monkey via their websites customer support, sending them at least 28 messages from August until November. Often a totally new person responded to my messages, they had no clue of the problem and hence often gave paradoxical and wrong responses in conflict with each other and prior conversations. On 30th of August they said: "We will be rectifying this as the invoice was incorrectly valued from here, I will inform you as soon as I have been informed of the steps that will be taken to refund your customer" I just waited and waited for an update, and after sending many message and asking for an update, they told me to wait and they are handling it. Suddenly on October the 18th I received this message: "Due to the length of time that passed, it is unlikely that we will be able to recalculate the duties." After complaining that this is not my fault, I have been asking for an updated and you kept telling me to wait. They told me on the same day (18th of October): "Kindly bear with us for some time more, we are doing our best to expedite on this matter for you. We will update you immediately as soon as we hear from the courier." And a dozen messages later on 30th October 2017 they told me: "Unfortunately the agent confirmed that this cannot be changed." I am now forced to pursue this dispute legally. So unless you want to risk having issues like this, wasting your time and getting stuck with this kind of customer support, I would NOT recommend them.
01/11/17 by TAG
Easy to select the best option
01/11/17 by Customer
Good service overall. I would have rather for the parcel to be picked up but was given a 7h window which I find extremely excessive to wait around for, so would have been better if at least would have been a 3h or so...
01/11/17 by Neus Calvo
always delivered and collected on time
01/11/17 by Simon Smith
Have used Parcel Monkey a few times in the last month or so for various items, some small but some very large and heavy. Cannot fault the easy to use site and the promptness of the delivery labels which have been emailed. Very impressed!
01/11/17 by Jo
I would recommend this company to anyone. They compare the market and give you a choice of prices. Item was collected the same day and delivery was signed for and easily tracked
01/11/17 by Mairead McCormick
Seriously awful, worst customer service, they are a joke of a company
01/11/17 by Dino Baggio
Excellent site, right price, easy to use. Thanks, Brian Turk.
01/11/17 by Brian Turk - creative primotif.
They are a dishonest company who will scam you! They are in it to make a quick buck and then will disappear. I booked a package through them and clearly explained it was a mobile phone. I even had a few online conversations after as I had some issues with including the customs form. They said it was all fine and not to worry. The courier was DPD who then got in touch a couple days later to say the parcel was not an item they could deliver to the battery in the phone. My argument was that it isnt on Parcelmonkeys prohibited items so at the very least they should refund me. After nearly 10 days of going back and forth, I was able to agree for my parcel to be returned but only after I paid another fee. I reluctantly paid but was advised they would refund the original fee but not the cost of returning. I am now chasing my original refund and suddenty they send me generic responses and refuse to process the refund. This is a total scam and you should not trust them to deliver anything ever.
01/11/17 by Chris
Very easy to use, and delivery through DPD was good and arrived on time. Would definitely use again.
01/11/17 by Customer
Great service and cheaper than most out there.
01/11/17 by KayPea
brilliant for the XL sized items as always
01/11/17 by Customer franky boy
used this service a few times, never had problems, they are on time and delivery is safe
01/11/17 by Customer
The parcels arrived within 5 days as they said.
01/11/17 by Customer
excellent company they keep you up to date with every transaction your parcel goes through
Stephen Cummings
01/11/17 by Customer
Fast efficient service, parcels collected Tuesday morning delivered Wednesday brilliant!!
01/11/17 by Linda Th
Good arrived damaged/destroyed and wet.
01/11/17 by Customer
Really impressed with the service and I will be using in the future
01/11/17 by markh
The parcel was picked up ok. It was marked very very clearly that it was fragile but when it arrived at the destination two of the seven pieces inside were broken. Not happy. Very disappointed.
01/11/17 by Emma
Regularly use this site for both sales and purchase collections. Very reliable and competitve pricing.
01/11/17 by Customer
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