We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
The only problem is that they didnt call to say what time to expect. Neither I could see on the tracking page.
So for the collection I had to wait the whole day at home and for delivery I did not even know the exact day and I was only lucky to be at home.
Apart from that, excellent.
12/10/17 by Customer
Fantastic price and parcel delivered to Sweden very quickly. Excellent service all round
12/10/17 by Customer
I had never heard of parcel monkey until I had to return something that I had hired back, the person who I hired it from requested that I use parcel monkey. I wouldnt hesitate to use them again. Excellent service and a really easy website booking system
12/10/17 by Customer Pauline Steele
Awful website. I selected a two day transit for my parcel and its taking at least 5days so far. As soon as I put the payment through, I havent been given an estimate day for my delivery, no details at all in regards to the time estimated for the delivery. This was a very important parcel and I have no idea when its arriving and the reply from parcel monkey on several of the messages was simply "its in transit". This is the most important detail for anyone who is booking a pick up or a collectio, to know exactly when will it get delivered??? I found this service misdeciving and I will never use it again as this journey was too stressful and it suppose to be clear and straightforward. At the end of the day, I paid top money to get it delivered and its still not been delivered after 5days. Please find another service instead...we can do better than those monkeys!
12/10/17 by GR
NEVER EVER EVEN THINK ANBOUT USING THIS COMPANY. ABSOLUTE AND UTTER RUBBISH. I REPEAT - NEVER NEVER NEVER EVER EVER USE THEM EVEN OUT OF DESPERATION!
12/10/17 by Finnbar Eiles
Our Response: Dear Finnbar,
We appreciate you taking the time to leave a review.
We are sorry that you feel this way. If you have an issue with your parcel delivery please contact us via a support ticket or our Live Chat so we can help resolve the issue.
Kind regards,
Mike
Easy to process the package with the website.
Excellent prices compared to going directly to ParcelForce.
Delivered on Time. Great Service
12/10/17 by Customer
Good service
12/10/17 by M Perry
Easy to use site. Provides a good variety of options. Excellent tracking.
12/10/17 by Rachel
easy to use website, first time customer, very happy with options. I did prefer to drop my parcel but there were many options for collection.
12/10/17 by anaflores
I sent a parcel using this company via asendia 2 months ago. Instead of asendia my parcel is with aramex, has been return because of Banned brand by stupid UAE customs. the destination was turkey and the item was not going to enter the UAE hence they return the parcel on the 09th of Sep 2017, I am still waiting for the parcel or any news. The costumer service is absolutely useless and every time I made an inquiry they said we will contact you as soon as we had an update. They do not make an effort to contact the bloody carrier. The only they are good at is taking your money when your make a purchase.
12/10/17 by Sep Beyran
Parcelmonkey support is very slow, if anything goes wrong they can not fix it. They can not give a call to the courier company, once 8 packages stayed in DPD depot for 8 days without any explanation. They could not do anything. Another time a package sent to Qatar has been refused to be sent by DPD, a month has passed I am still waiting for the package and for my compensation. Just read comments of people on facebook page you can understand how bad this company is. If you care about the packages you send, do not ever use parcelmonkey.
11/10/17 by Utku Yetkin Yazici
Ordered a collection for a Wednesday. Next day delivery. Got here Monday. No one could tell me where it was in between. Pointless paying for the next day
11/10/17 by Customer john
No problems; collected and delivered on the right day.
11/10/17 by DaveM
Great service recommended
11/10/17 by Ian
Site was easy to use (but for a very large package, youd need the measurements). You have to wait for them to e-mail you the details to attach to the package. Courier was nice and polite. So all in all a good service.
11/10/17 by Caroline Ogden
This is such a brilliant service. Always reliable. My package got its destination in 3 days. WOW!!
11/10/17 by Customer
BANG ON, REASONABLE,PROMPT AND EFFICIENT........USED DPD WHO ARE ALWAYS GOOD
11/10/17 by Paul James
Always very satisfied with the service Parcel Monkey provides, user friendly website and favourable rates too. Why choose anywhere else?
11/10/17 by Mrs Garman
Fabulous price, quality, speed of delivery. A****
I will use again and again xxx
11/10/17 by Jo
My parcel appears to be lost in transit. I am very upset about this and would hope to receive some verification that my parcel will arrive at its destination. Please contact me!
11/10/17 by Ruairidh MacDougall
Easy to use, options clearly displayed and was able to have parcel delivered within 3 days.
Will use again should the need arise
11/10/17 by Marlene Nicholls
Parcel sending is easy now we use Parcel Monkey International. It is simple & clear to use. I would recommend it & will certainly be using it again & again.
Parcels arrive door to door. Collection & delivery are punctual. Thank you to all involved in organising this excellent service.
11/10/17 by Nonna
Did the job required.
11/10/17 by DAVID TWIGG
Had a parcel to delivered to Denmark.
Parcel Monkey site was easy to navigate
And tracking no problem
11/10/17 by paul Anthonyustomer
It has been over 2 months now and my issue is still not resolved AVOID!!! They ignore messages on the support ticket... especially Jason
11/10/17 by Rachel
Super easy and super quick to have it delivered to me. No hassle no extra questions asked after forms submitted. Will recommend and use again! Thank you!
11/10/17 by Customer
The worst courier service I’ve ever used with the worst customer service. My parcel has been delivered and signed for to the wrong address, that’s all the information I’ve been given and today is the 6th day of a total wall of silence despite my daily requests for an update. There is no customer service telephone number so all I’m left with is the frustration of my messages being completely ignored and not a thing I can do about it. Will never use PM again.
11/10/17 by Linda Gillan
A couple of days to get to Amsterdam with a 23 kg box from West Wales for under £15. Cant complain really.
11/10/17 by Customer
Thats perfect. From order to delivery at home :).
The only thing is the long forbidden items, which is a big limitation, but its ok.
11/10/17 by fabrice
THE WORST!! AVOID AVOID!!! Was returning a defective tablet PC to China however for some reason they decided to "return to sender" (without specifying why). However, instead of returning to us they sent it to hold in there Southhampton wearhouse demanding £5 and shipping costs to return. Before we arranged shipment of this item we called in advance and were advised everything would be fine. Instead, we are now hundreds of pounds out of pocket. As we were unable to retrieve the defective tablet. AVOID THIS COMPANY AT ALL COSTS!!!!!!!!! A RIP OFF COMPANY TRYING TO RIP YOU OFF MONEY!!!!!!! THE WORST POST COMPANY I HAVE EVER USED!!!!! - And ship a lot of things in my job, so I am aware all of the forms were filled out correctly.
10/10/17 by Becky Bark
Hi
Its very good service
Thanks
10/10/17 by Ibrahim muhammad
First time using parcel monkey as i would normally opt with another courier. I signed up with them and most of the emails ended up in my junk mail.(some didnt) I posted the item to netherlands which is now sitting in a depot for 3 days. I posted it with parcelforce with cover etc etc, 2 working days. Apparently the addresse refused the parcel. Contacted the addresse and denys any knowledge of a delivery attempt. Its a big company (cooler master) Contacted parcel force to why its being sitting in a depot all day. They said, "as i purchased the label with parcelmonkey, parcelforce has spoken to ParcelMonkey to get in contact with me to rearrange delivery. 3 days and no contact. ONLINE CHAT is utter useless. Took 2 hours to get 3 responses? Live chat? more like a dead chat to me. They said they could not help but when i repeat the process they finally agreed. Still waiting for it to be delivered or if parcelforce got my request. All in all, using a 3rd party to organise your posts really makes it difficult. If i had went direct, they would have contacted me the same day EDIT: You cannot use Live chat unless you register a account. Which they claim you can. Tracking = EK327475462GB
10/10/17 by musa sezen
Excellent, great price and perfect service! I thought it was too good to be true, but it wasnt!
10/10/17 by AN
My parcel was collected at the time specified on the day after placing my order and was delivered to the recipient about 100 miles away the next day.
I recommend using this company without reservation.
10/10/17 by Clifford Harrison
Parcels were not collected by ParcelForce on two occasions and on the third attempt they lost the parcel with no tracking info as labels were not supplied.
10/10/17 by Robin
It was a simple process mostly. I had to send a return back to the USA and the longest part was having to complete the itemisation 3 times as it kept restarting! but otherwise really simple and very fast.
10/10/17 by Fatsie
Quick and cost effective. Only general issue is that there are quite a lot of products that you cannot ship or are not insured if you do so take care. All packages have arrived.
10/10/17 by Philip
Third shipment, sent still no problems delivered as promised
10/10/17 by Hallmark Engraving
parcel seems to have disappeared no tracking
10/10/17 by john alexander
Very good friendly service
10/10/17 by Ken Doig
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