We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Ive used Parcel Monkey for years and the experience has always been positive. My only wish is that they wouldnt use Yodel / Hermes as one of their partners.
01/11/17 by Cassie Mason
A No Hassle Service,First Class
01/11/17 by CHRISTOPHER VINE
Parcels collected as promised. Delivery was later than I expected for express 24 but I am informed that the packages did arrive at the appointed destination.
01/11/17 by Customer
Efficient beyond expectations. Item was collected from Sheffield on a Wednesday afternoon and delivered to destination in Dubai on the following Saturday in the morning.
Well done, Parcel Monkey - illl definitely use your services again
31/10/17 by Brendan F
quick and easy booking and reasonable rate
31/10/17 by Customer
posted tuesday in uk delivered friday in canada
31/10/17 by Customer
Parcel got to final destination but in double the time advertised. I do not find this acceptable.
31/10/17 by Sami
Good price , quick delivery , deffinatly use again .
31/10/17 by happy customer
Great price, really efficient service, great communication/updates
31/10/17 by Customer
Simple and efficient. Very pleased!
31/10/17 by Steve W.
Fantastic service
31/10/17 by Customer
Excellent service will use again
31/10/17 by lawrence sanderson
Excellent service, would always use for my parcels Worldwide.
31/10/17 by Mr M Brewin
Excellent service
31/10/17 by Customer
Great Value good service cant complain.
31/10/17 by Steve Honest
Usually the cheapest parcel broker but service is consistently excellent. Easy to use site - their restrictions and prohibitions are not so onerous as others either! I’ve used them many times for ParcelForce as a rule and their service in the process has been superb and MUCH CHEAPER! Premium service at economy price!
31/10/17 by Sheena Brown
The website was very easy to use. They kept me up to date with the progress of my parcel. It arrived on time and undamaged.
31/10/17 by Jane
I really would not recommend Parcel Monkey to anybody. The service is really awful. I posted a parcel ages ago and the tracking showed that it was dispatched back to me here in the UK. It never was returned and the tracking clearly showed this. I have contacted their customer services several times and they dont even try to be helpful. They keep telling me that they will look into it and get back to me. They have never once gotten back to me. Also, please dont be fooled by the concerned reply from Parcel Monkey to this post. This is a standard reply they use to look like they have some regard for their customers, the truth is they dont. The standard automated reply will be a concerned "James" from Parcel Monkey expressing how sorry he is to hear of the problems Im having and if I contact customer services with the package number they will look into it. This is complete rubbish because you still get no reply. Please avoid Parcel Monkey.
31/10/17 by Customer
Web page was easy to use, No printer needed. Picked up and delivered on time, Will use again.
31/10/17 by Customer
Very very good service! will be using again
31/10/17 by Luke o
Easy and straightforward
31/10/17 by diane
Have used several times now and so far have received excellent service and its easy to use.
31/10/17 by Julie
I use you guys all the time to send much needed charity aid out to Greece for various charities for helping refugees ....I live on a top floor flat & often send very heavy boxes out & your staff especially a man called Steve are so professional, friendly & helpful. Thank you
31/10/17 by Customer
Never a problem with deliveries. Have used several times London to Portugal and can not fault. I advise drop off as opposed to collection, waiting in all day and sometimes that’s all you do- wait in for nothing. Drop off is a smooth operation. Had one delivery with a problem - I packed aerosol cans which are prohibited. Parcelmonkey customer service was responsive helpful and got the package returned to me. I removed the aerosols and 4 days later the package delivered in Portugal.
30/10/17 by Customer
My parcel it was a fragile ítem from uk to Spain and it s been delivered safe and in justo a few days. Thanks
30/10/17 by Aida
Its third time what I sent a parcel over Parcel Monkey and very satisfied! I can always see where is my parcel. Delivery always in time or even earlier! Great price. Very professional. No more what to say just Thank you Parcel Monkey
30/10/17 by Marcela
Picked up and delivered as stated
30/10/17 by Mr ronald collison
Dear Parcel Monkey Please can someone get back to me urgently on 07989419607. I booked a collection from Norway and when the collection was being made they asked for a Reference number; first issue, I never received a reference number. Second issue I could not log into my account to try and find it, third issue when I tried to reset my password the link never came through...and I have just tried again and still no link. Therefore the collection never went ahead however I have been charged for this collection and then asked to give feedback. I cant get through to anyone directly unless I log on however I cant because there is no link to reset the password. I would like a refund urgently please. Many thanks Harriet Sturgess
30/10/17 by Harriet Sturgess
A great service and good value. Parcel to France arrived on schedule.
30/10/17 by Ian Wood
The package was collected promptly and delivered the next day in good condition, which is great as it was fragile.
30/10/17 by Mrs Taylor
Great hassle free service and much cheaper than going directly to Parcel force.
30/10/17 by Neville Carson
This is one of the worst companys that I have ever used. Please read the other bad reviews. It all now makes sense. They refused to deliver my parcel after they broke it, and subsequently failed to return it to me or offer a refund, all they said was that Im not eligible to claim as I valued my package as zero rated. They still managed to steal money from me for failing to post the package. This company is set up to take money, trash your parcel and not actually provide the service they promise.
30/10/17 by Graham
Excellent service once again and very good price
30/10/17 by Ms M Fox
I’m so pleased I chose this service after having problems with other firms delivering to my mum I’m spain.
It was quick easy and no issues at all arrived exactly as it should within the time set too
Will definitely be using this service in future Thank you
30/10/17 by Joanne Dodd
Theyre generally great, out of over 40 scheduled deliveries these guys only missed one collection and that was a really late booking for collection the next day.
30/10/17 by Customer
I sent 2 boxes from France- Germany, but was unaware that a fourth party would be handling my packages. When the boxes arrived in Berlin, they sat at a depot with no delivery attempt and no notice. For two weeks I wrote daily to Parcel Monkey trying to find my boxes. They said they were waiting to hear back from the carrier. So, I called Aramex and they told me they weren’t handling my packages. I wrote back to Parcel Monkey with no answers given. It was one week later that I finally got to write with a manager (I had to make threats) who informed me that my boxes were with DPD. Over the course of one more week I kept trying to get DPD tracking numbers from Parcel Monkey, meanwhile my boxes were sent back to France. I am now trying to track my boxes with DPD, but I believe I’ll never see them again. At this point, insurance money could not compensate for the loss of the contents of these boxes, or the stress and lost time caused by dealing with these primates.
30/10/17 by Amanda Rino
I didn’t realise I had to print the label until after I had completed order. I don’t have a printer so had to ask a neighbour to print it for me.
Pick up time was a bit vague...
30/10/17 by Customer
Several shipments all worked as stated.
One time there was an issue over delivery PM solved it and the parcel was delivered on time.
30/10/17 by Jonathan Gilbert
Good quick service
30/10/17 by Business Client
Good service got there on time no damage to goods sent will use again
30/10/17 by Customer Brian Donovan
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