We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Very good service and a great price.
06/11/17 by Roger Stretch
i thought the service was excellent.
06/11/17 by M.R. STILL
Very good, easy to use website.
Tracking service first class.
Item delivered promptly at reasonable cost.
Definitely recommend.
06/11/17 by Customer
Good service, easy to use, good quotes given.
06/11/17 by Customer
if you contact them they cant help they just say they will contact the carrier and do nothing, contact the carrier and they cant help you because you have gone through parcel monkey. absolute joke, in future will get straight to the carrier, this seemed a good idea at the time but both parcels that I have sent through them have been delayed massively
06/11/17 by emma noel
Our Response: Hello Emma,
Thanks for taking the time to leave a review.
Kindly note, Parcel Monkey is a price comparison website and not courier so we do not handle the parcels and do not cause the delays. Please open a support ticket with the subject FAO Manager so we can look into this in more depth.
Apologies on behalf of the courier.
Kind regards,
Mike
Parcelmonkey system impecable some of the couriers they offer rarely less so!
06/11/17 by Chorisia
Easy to arrange, tracked the complete journey, delivered very quickly.
Will use again in the futre, well recommended.
06/11/17 by DW
Packaging damaged in transit, resulting in customer complaint and poor review
06/11/17 by Seldon Scott
Had two boxes shipped that arrived in shocking condition and with half of the contents damaged beyond repair. Absolutely disgraceful. The delivery partner was DPD.
06/11/17 by Greig
Fantact best delivery service we had ever used kepted in formed all the time and always delivered early
06/11/17 by Sue West
Perfect, fast, definitely I will recommend to my friends
06/11/17 by Customer Jane
EASY TO BOOK, EFFICIENT AND FAST DELIVERY. TOP !!!
06/11/17 by LEONARDO
Service was okay. Collected very late in the day without any help on smaller time frame. Online chat useless and verging on rude. Very robotic. Item got there quickly and in one piece for fair price.
05/11/17 by Customer
All went very well. Recommended.
05/11/17 by Stephen Littler
Excellent job!
05/11/17 by Customer
Always a great service
05/11/17 by Peter McCafferty
no problems
liked the text on the day from DPD regarding the time ..
05/11/17 by John Bambury
Excellent service, I was kept updated about the collection/delivery times of my parcel and it was collected at the exact times indicated. Im very happy and will definitely use this service again.
05/11/17 by Emma
Collected as agreed, delivered as agreed. Great value and very efficient thank you. What more could anyone want.
05/11/17 by Martin
Very glad I found this website
05/11/17 by Customer
Good service on time
05/11/17 by Customer Shabs
Fantastic service. Well done .
05/11/17 by Customer
fast efficient and on time.
05/11/17 by wagner
Easy to Book and Track. Great Service!
05/11/17 by Rebecca
Delivery driver took an empty amazon box I put out to recycle instead of the actual product that was in my house! Joke...
05/11/17 by P osman
Extremely easy process - and halved the postage cost for a parcel abroad in one simple strike!
Will definitely use again.
05/11/17 by T J, York
Able to take to depot late Saturday night in UK. Delivered to us in France following Thursday;
Excellent. Will definitely use again.
04/11/17 by Stefan Niedoba
Carriers are great, parcel monkey is rubbish. No help whatsoever if there is a problem. All you get is automated responses and no one gets back to you. do not use
04/11/17 by daisy hopper
Collection on time. Good tracking. Good delay !
04/11/17 by Customer
Great service.
04/11/17 by Kathy
Terrible. I sent 3boxes well packaged and wrapped and marked as this way up. Only 1 arrived at the destination in Swansea. The driver just said the other 2 were smashed. Great. Thanks.
04/11/17 by Customer
First class. They text us all the way through the delivery until the parcel was signed for. What time the parcel would be picked up to the minute and what time it was signed for. Would certainty use this company again.????.
04/11/17 by sharp
My parcel was not picked up on the day arranged even though I had paid I higher price for the service. Fault of the driver and although Parcelforce Portadown had lovely customer care I have never been offered either a refund or an apology.
04/11/17 by Isobel
This was the first time I used them and will definitely use them again. It was easy to book a courier online, they arrived the next day to collect as promised (Ive used other similar companies and the couriers never turn up on the days they should), it was easy to track to my parcels progress. Cant fault them so far.
04/11/17 by VictoriaR
Excellent service and very cost effective.
Delivered a very valuable musical instrument safely and without any drama!
04/11/17 by Steve Cowie
Excellent service
04/11/17 by TINA BLOOMFIELD
Parcelforce were pretty useless by not even coming on chose pickup day. Not having a pickup time window is rather rubbish so wont use them again. Weirdly you can speak to courier customer service but not Parcelmonkey.
04/11/17 by David Swain
couldnt believe how fast and efficient service was. excellent WELL DONE .Also customer service first class any queries were answered imedettly. Price excellent .
04/11/17 by angela
Unfortunately they didnt do their job at all and just wasted 5 of my days waiting. I have ordered their service, paid with credit card. Courier was supposed to pick up my parcel friday (2 days after my order). Wednesday it was still in system as "scheduled for pick up". I chat with them, the lady said I have to book it again. (anf thenm what? wait again?) What tthe F? They are not serious...
04/11/17 by Customer
When I took my parcel ( a pair of crutches so long and thin!)to the post office they were going to charge 55£ to send it to Spain. Parcel monkey did it for 22£ and arrived 5 days after posting from the uk so very pleased.
Good clear instruction on what to do.
Will use again.
03/11/17 by Customer
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