We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Sent a parcel to saudi arabia on 6th of sep been more than a month. Its not been delivered to its destination and instead of returning my parcel to me DPD delivered it to parcel monkey. After got a message from PM you have to pay certain amount to get your parcel paid that amount on 25th of September got an email on 26th your parcel has been despatched 24 recorded delivery via parcel force. Waited more than a week havent received anything. since then i have been sending emails to manager to everyone i could. tried to chat via web worst customer service i have ever seen! Every time i receive a message from someone telling me same thing contact to manager. submit a ticket. details passed on to relevant department.willl be in touch. As soon we get a response we will be in touch same thing over and over. Why cant you make it your priority to solve this problem. Its been more than a month. I have spoken to parcel force they said driver was there to collect the parcel PM refused to give parcel. I use PM for my business absolutely fine nothing ever anything happened like that. But Ill stop using their service now. And please solve this matter as soon as possible. I dont want you to tell me same thing over and over that contact to manger or return team will be in touch or details have been passed on to relevant department. As Im sick of listening same thing for over a month
19/10/17 by Monim Javed
Excellent as always x
18/10/17 by Suzan
Great service at good price.
18/10/17 by Happy Customer
One of the worst companies. When things go ok it fine. But when they go wrong they are a nightmare to deal with. I sent a parcel to canada. They sent it to canada and then randomly decided to send it to jordan. Customer service non existent. Absolute joke.
18/10/17 by Ms P
I took extra insurance. Short of it the parcel got broke in delivery, which I reported immediately and apart from realising their customer service is terrible have to wait for hours (or some cases over a day) for a reply. Then they said electrical items are not covered unless there is visible damage to the outside box. If you want to send something fragile, I would stay well clear of this website/company.
18/10/17 by Lamp Shade
Very reliable, courteous and helpful driver, a speedy collection, and delivery. Usually very good, though, on this occasion, one dish was chipped, unfortunate but not life threatening !
18/10/17 by Lilla Fitzwater
Excellent service!
18/10/17 by Customer
Excellent service, very good price and collection and delivery outstanding.
18/10/17 by Sandra Quigley
Fantastic easy service . Will use again.
18/10/17 by louise
Great, fast and well priced! My parcel even arrived a day earlier than expected.
18/10/17 by Matthew
True honest website !
18/10/17 by Gurmeet
Excellent service. Reliable and cost effective.
18/10/17 by Mrs. Nolan
I wanted to follow up the review from Nic. The reply is typical of the awful service. They have not really addressed the question and have simply kicked it into the long grass. For information I have attached all our correspondence so far chelsie from Parcel MonkeyWednesday 18th October 2017 @ 09:46 Hello, I have your concerns forwarded to the Management. We will revert to you accordingly regarding your concern. Sincerely, Chelsie YouWednesday 18th October 2017 @ 09:00 Can I get an update please? And dont tell me to be patient or understanding because this is beyond a joke! Please also forward this to the Manager or owner of the company and tell them to get in touch with me ASAP! Jane from Parcel MonkeyMonday 16th October 2017 @ 19:30 Hello, We do apologise for the inconvenience this may have caused you. We will send a follow-up from our Returns Team regarding the status of this parcel and rest assured that we will get back to you immediately once we got a respond or an updtae from them. Thank you for your patience and understanding. Kind regards, Jane YouMonday 16th October 2017 @ 10:04 Any news now?! Its been a week since you mentioned you would send back our package? Ellen from Parcel MonkeyFriday 13th October 2017 @ 16:17 Hello Good Day! Apologies for the delay. We understand your frustration. We have re chased the relevant department regarding this matter and as soon as we get a response, we will immediately get back to you. Thank You. Should you have any other questions, please let us know. Thank You. Kind Regards Ellen V YouFriday 13th October 2017 @ 12:55 Can you find out by 5pm please? It cant be that hard to contact the relevant department and make it a priority! You "parcel monkey" have already caused us enough problems without delaying this any further! Carla from Parcel MonkeyFriday 13th October 2017 @ 11:40 Hello, Good day! We cannot provide you further details yet but we have now sent a follow up enquiry to the person-in-charge. Kind regards, Carla YouFriday 13th October 2017 @ 10:15 So you located our package 3 days ago and still havent told me when it is being dispatched? Any news now? Ellen from Parcel MonkeyThursday 12th October 2017 @ 15:45 Hello, Good Day! Apologies for the delay. We are still waiting for a response from the relevant department regarding when this will be dispatched. As soon as we get a response, we will let you know. Thank You Kind Regards Ellen V YouThursday 12th October 2017 @ 13:16 Any news? maria from Parcel MonkeyWednesday 11th October 2017 @ 11:19 Hello, Im afraid we are still waiting for their update when will your parcel be despatch. Rest assured that we will keep you posted as soon as we receive a response from them. Thank you for your continued patience. Kind regards, Maria YouWednesday 11th October 2017 @ 10:28 Can you tell me when our package is being sent back to us? Thank you maria from Parcel MonkeyTuesday 10th October 2017 @ 11:06 Hello, Please be advised that they are looking into this right now. You will be contacted later for confirmation. Thank you. Kind regards, Maria YouTuesday 10th October 2017 @ 10:58 Maria? I was dealing with Joe (see previous messages) please can you confirm that my returns address has been accepted and when we will receive our package? maria from Parcel MonkeyTuesday 10th October 2017 @ 10:54 Hello, I hereby acknowledge the receipt of your message and forward your concern to the involved department. Well check and revert to you as soon as possible. Kind Regards, Maria YouTuesday 10th October 2017 @ 10:42 And can you give me all the package information and tracking so I know its definitely on its way back to us? YouTuesday 10th October 2017 @ 10:41 Nicola Winter Treetop Trek Lake District National Park Visitor Centre, Brockhole Windermere LA231LJ Joe from Parcel MonkeyTuesday 10th October 2017 @ 10:19 Hello, Please confirm the return address as we will send this back free of charge. Kind regards, Joe Parcel Monkey System from Parcel MonkeyTuesday 10th October 2017 @ 10:19 Dear Sir/Madam, Your item PM5713926 has been returned to us because the details about the recipient provided were inaccurate resulting in the courier being unable to deliver your item. Please choose and click on one of the following options below that are available to you: Collect item in person from Parcel Monkey in Southampton Return item to sender (Nicola Winter, LA23 1LJ) * Dispose of the item * Please be aware that an administration charge of £5.00 applies should you choose for us to despatch your item, and in addition you will be required to pay any returns charges levied by the courier and shipping costs to its final destination (click your chosen option above for details). Please note that as per our Terms & Conditions, if you do not make a selection within 21 days (Tuesday 31st October 2017) your item will automatically be disposed of. Kind regards, Parcel Monkey
18/10/17 by Nicola
It was a great service.
18/10/17 by Sule Acar
Excellent service on time collection therefore I would highly recommend.
18/10/17 by Terry randall
Easy to use web site - plenty of choices of couriers - prices and collection or drop off choices - have now opened an account with them to keep a record of invoices etc
always use
18/10/17 by Customer
Worst company every used , never again . If you want your parcel to be lost use them . Cant speak to them , think they are in china , some fools working for them who cant trace a parcel . You pay peanuts you get monkeys . Use a company you can speak to as they dont understand English
18/10/17 by scotland1
1st time sending to USA so a bit apprehensive about the box getting there but it was quick and arrived undamaged and with no problems, so I will use this service again
18/10/17 by PHIL IOW
Sooper simple to use. Good price and a reliable service.
18/10/17 by Andy
collection and delivery was fast would def recommend!!!
18/10/17 by Tomasz Puszynski
very good as usual
18/10/17 by Customer
a great service!
18/10/17 by Elinor
Pretty simple to set up , picked up an delivered as requested
18/10/17 by Customer
Excellent service, dropped my parcel of last wednesday and it was delivered in germany on Monday this week, both myself and the recipient are very pleased with how quick the parcel was processed.
18/10/17 by Miss Mcgowan
Absolutely fantastic, would highly recommend, 10kg parcel picked uk late Tuesday Scottish highlands delivered near south of France Friday morning.Thanks again.
18/10/17 by Satisfied Customer
That was my firsttime I used the Parcel Monkey and my experience was absolutely fantastic. The communication is very easy and the assistants are very friendly and able to do everything for the customers. I will be definately using your service in the future. It is very cheap and easy and also the delivery is very fast. I had to send the parcel from the UK to the Czech Republic, because the airline wanted to charge me more than £40 for extra luggage so I decided for Parcel Monkey as my friend recommanded to me Parcel Monkey. The delivery of this parcel was only £16 which much cheaper. Thank you so much PARCEL MONKEY. You are the best. ;-)
18/10/17 by Richard
love the service I have
17/10/17 by Shakil
booked collection for delivery the day after? well after lots of emails with PM they dont use the phone so i spoke with the courier company direct (pm advise of not doing this ) anyway was the only way to find any info parcel not collected as job not put on system till late the day after booking? finally had parcel delivered 3 days later!!!!!!! what a service the name is fitting "A BUNCH OF MONKEYS" rubbish service have switched to DPD they txt with an hour slot for collection or delivery A FIRST CLASS service
17/10/17 by mark peacock
Excellent rates and service.
17/10/17 by Steve brown
Brilliant service have recommended to my friends
17/10/17 by Customer
The courier did not deliver my package, Parcel Monkey was not only completely unhelpful and disinterested in resolving the matter, they were also openly rude.
17/10/17 by Customer
Spot on no hassle
17/10/17 by Douglas Shurmer
Better than I expected,
Affordable and quick for service
17/10/17 by Mad max
Nice and simple.... easy to use...!!
17/10/17 by Lee C
Terrible service they picked up items and never delivered them. But still charged full money for no service and no delivery. They said the items in parcels were restricted goods....they were wooden benches??? I have complained and they have just said sorry we are keeping the money....dont use!!!! better to go straight to courier company as then you can have some form of customer service if they dont deliver your items
17/10/17 by Rob Hay
Really pleased with the service. Little trouble and good delivery time. Will use again
17/10/17 by Ms M Fox
Great service, easy to use and best quote I received.
Parcel arrived in good time. Happy to recommend.
17/10/17 by Tom Meakin
I booked a collection through parcel monkey over a week ago. The parcel was collected by DPD and then disappeared from their tracking system. I contacted Parcel Monkey a few days ago to find out where my parcel is and have just received standard automated replies ever since. They are constantly telling me they have contacted the courier and are looking into it. On Friday they sent me an email telling me it was lost and I should make a claim, but I couldnt make a claim as I hadnt paid the extra. I phoned DPD yesterday to track down the parcel and it turns out it has been delivered to the parcel monkey office. I have informed parcel monkey of this, but they still keep sending me the standard response saying they are looking into this with the courier, or it has been passed to their claims department. They have my parcel now and couldnt care less, still trying to get someone to acknowledge that they have it and send it on to me. The customer service is absolutely pointless, they give you no information at all and its like banging your head against a wall.
17/10/17 by Olly Bowman
Our Response: Hi Ollie,
We appreciate you taking the time to leave a review.
Can you please open a support ticket with the subject FAO Manager? so we can look into this further?
Apologies for the confusion.
Kind regards,
Mike
All very easy
17/10/17 by Customer
Nothing to say. They do what they say they will do. Occasional glitches on labels by email, but other than that very good service. Labels problem sorted within 20 minutes.
17/10/17 by Colin
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