We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
first class thank you
10/10/17 by Mr Smithson
Excellent cost effective international service and wIll definatley use again!
09/10/17 by Michael Hunton
Great service reliable would recommend
09/10/17 by Margaret
Have used several times now, the service has been excellent and all goods have been delivered on time....What more could you ask for
09/10/17 by linda smith
Dıd what ıt saıd on the tın
09/10/17 by Mr Jeff Moses
Usedyou a couple of times now and always a good service thank you
09/10/17 by Carol Webb
Parcel Monkey good - Parcel Force not so good - their website says the parcel is in Athens, my friend advises that she has received it in Rhodes.
Would use Parcel Monkey again however!
09/10/17 by Mrs K Davenport
Easy and delivered on time, thank you
09/10/17 by Sarah
Very good. Will use again.
09/10/17 by TonyC
Excellent service
09/10/17 by Customer
Unacceptable experience. They take your money but do not provide the labels. Stay away from them. They then say they will sort it all out but they fail to make contact. DO NOT USE.
09/10/17 by Joanne Powell
Great experience, really quick turnaround at an amazing cost. The only area I think could be improved is comms. I wasn’t given even a rough idea of when the parcel was to be collected from my home address so I was stuck in doors until it was picked up. Apart from that though, a great service. Will definitely use again.
09/10/17 by Kirsty Buss
quick easy to use website clear instructions all the way to checkout. would use again very likely
09/10/17 by Stephen Hollis
Easy to use website and parcel successfully delivered
09/10/17 by Customer
Very easy to book and pay for a courier through Parcel Monkey and good rates offered with numerous options. Only one thing they dont include is the dimension / weight limits of each courier, so best just to double check this out before booking. I chose DPD drop-off which was excellent as the parcel was delivered on the Wednesday even though I only dropped off late Monday afternoon. Plus, although it weighed 12kg, it only cost me under £10!
09/10/17 by Gail
Sirvices 10 10 but my parcel inside was damage I have to get another cluch arm for a vintage seagull engine not happy
09/10/17 by CustomerKenneth smith
Very easy to organise parcel delivery and at a great price too. No hesitation about recommending this site to others!
09/10/17 by Frank
This is the service I bought from Parcel Monkey: DPD Pickup Express - Delivery in 2-4 days - £21.49 I dropped off the parcel at the pickup point on 1st October; it is 9th October today and the parcel has yet to be delivered. Parcel Monkey requests that you contact them for help and not the carrier directly. However their customer service is very poor. There is no telephone number to call but only an online chat said it will take up to 24 hours for them to find about about any delay, followed by a copy/paste of the tracking info from the DPD website. Smooth process when it comes to booking and taking payment, but the actual delivery service is poor. It may be DPDs fault but Parcel Monkey isnt doing much to resolve the problem or providing me with any options or additional information regarding delays. Im hoping the package gets delivered sooner rather later. It was a birthday gift meant to have been received before, but will now be very belated.
09/10/17 by Nina
Excellent service every time Ive used it. Will be sending another parcel tomorrow
09/10/17 by Customer
Very good courier servise
09/10/17 by Richy
Really good service. 5 stars. All parcels were delivered in time.
09/10/17 by Kat
I would recommend this company to anyone!
09/10/17 by Customer
Booked collection online - heavy parcel collected as arranged - items delivered within timeframe.
09/10/17 by Rikki
As always, super efficient- everything goes perfectly EVERY time I use Parcrl Monkey:)
09/10/17 by Charlie from France
Brilliant and cheapest service from uk to denmark..have been using this service since long time hardly let Down
08/10/17 by Wasim Khan
Great, reliable service!
08/10/17 by Ish
Everything was fine until it to got Spain. Did not know that import duty had to be paid before goods are released, so parcel not yet received in Lanzarote
08/10/17 by Mr David Harris
I ordered next day delivery for Tuesday of last week. To date my son has still not received the parcel. The bell on the door of his university accommodation was broken so he did not hear them ring. I was asked to give his phone number to ring him if he couldnt be contacted but no one thought to use the number! Goodness knows what state the contents will be in when he finally gets it! I wont be using parcel monkey again.
08/10/17 by Kate Customer
Great service from pick to delivery. The email for the parcel label was emailed not long after booking either. If I have a parcel to send I will be using Parcel Monkey again
08/10/17 by Anthony Church
It is a shame I have to give 1 star as a zero star rating is what I would like give. This is the worst service I have EVER experienced. I have spent £76 on a parcel courier service for a £400 purchase on eBay. I have knowledge that the contents of the parcel has been damaged in transit and recieved nothing (except the most extreme of incorrect parcels...) Having purchased a £400 wood burner on eBay I arranged for a parcel courier service with PM and DX on 4th September 2017. Having paid my £76 they just didnt turn up. Having contacted via the infuriating online chat service I was eventually refunded. Unfortunately due to the weight of the parcel I could not find another service to use so I rebooked for 12th September- this time it was picked up - but this was only the start of my problems. Nearly a month later and many many many many online chats later it is still nowhere to be seen. At one stage it was returned to the sender damaged (he sent me pictures) but did not accept it back so it remains with DX. I rejoiced last week when a parcel was recieved from DX. Mysteriously, this parcel was neither the shape or size of a woodburning stove and had several labels on it, the main one with a completely different address on it. I opened it expectantly in front onfront of my 3 year old boy to find inside it a full size female sex toy! I actually couldnt believe it. If it wasnt so infuriating it would be funny but it just wasnt funny. I thought I must be the butt of some kind of prank but no. Having recieved such a disgusting error you would have thought that PM would do something about it- maybe a phone call, any explaination. Nothing. Do not use these people. Avoid at all costs - so far its cost me a lot of time and £476.
08/10/17 by HABit
Booked parcel on Sunday, collected Monday and delivered Tuesday as per the booking. My only gripe is that the labels were not provided until the Monday - when the process states they would be provided within less than 1 hour.
08/10/17 by Mike
The only reason I am giving a 1 star is due to Parcel Monkey trusting my delivery with Seur (DPD). My parcel has not arrived and Seur are telling their usual lies . Will I ever see it? With Seur in control is any bodies guess. If youre reading this, check out the reviews for Seur on Trustpilot! Parcelmonkey, please change your carrier!!!!!!
08/10/17 by David Large
Good services. Easy to book.
08/10/17 by Stephane
Arrived safely, good job. Wish didnt have to print anything out though
08/10/17 by mariem
Cheapest quote by far & nearest drop off point. Easy label access and generally good value.
08/10/17 by karen
I have been using Parcel Monkey for years and on larger items they are the best, no hidden charges and much more reasonable rates than most of the direct quotes.
07/10/17 by Terry Hudson
Made sending abroad really easy, really appreciated the templates and prompts along the way to ensure the correct paperwork went with the parcel.
07/10/17 by Customer
Pathetic experience. Item was not delivered. No support.
07/10/17 by Ajay Soni
Used this service to get a parcel sent overseas, all very easy with constant tracking, great!
07/10/17 by Ian
Prompt service, chose UK Mail, excellent delivery time, would use them again.
07/10/17 by Julie
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