We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
A bit sceptical of using a service like this
But I honestly cant find a bad thing to say.
Saved me a fortune as well
05/10/17 by Customer
Smooth transaction. Parcel collected when promised and delivered promptly. A little more communication between collection and delivery - there was a weekend in the middle - would have made it perfect.
04/10/17 by Baz
does exactly what it says on the tin
04/10/17 by Customer
I have moved lots and lots of things to France this way. Great value for money and excellent service too.
04/10/17 by France
Brilliant. First time & certainly not the last as happy with pricing & quick service
04/10/17 by Shay
very good indeed ... at picking up day the driver try to ring me and I missed the call .....but once I called him back he managed to come back to me in half an hour. ..excellent service
04/10/17 by marianna
Fab service, easy to use website. Going to use again and again ????
04/10/17 by Linda Colton
Hi the worst service what I used before. Company promised 3-4 days delivery time thats why I.choosed them. I dropped off the parcel at the depot to not waiting for collection. Was keep tracking my parcel so The first 3 days beeb waited to leave the Aberdeen depot thats was the drop off point as well. We are over a week and the parcel still sitting in Germany. I will feel.myself lucky if my parcel will arrive after two weeks. The reason I choosed This service as I did sent my previous parcel. Now Im very disappointed I thought I can use this delivery service as regular like 2 parcel weekly.
04/10/17 by Janos Czibula
Very reliable
04/10/17 by Youssef
Sent a letter to Sri lanka and received within 3 working days.
04/10/17 by james A
The day of the collection the driver never showed up. I tried to contact Parcel monkey without success. Ended up contacting DPD even though it specifically said not to. They told me that the driver had said the property was closed. That was a lie as it is a buildibg with several flats and I took the day off work and did not leave the house the whole day. On the second day I got a message that collection would be done between 1pm and s 2 pm but they did not show until 5pm. This has cost me 2 days of work. Not happy at all.
04/10/17 by Customer
A) The delivery date is long after the date given before i ordered. B) there is no phone number to contact the delivery company. although there is a chat or email address, from the feedback others have left one can deduce that its a waste of time. SO FOR ME THIS IS A ZERO RATED COMPANY
04/10/17 by Customer
We are business sellers and not happy with few recent service by DPD in relationship with parcel monkey. We sell on ebay and recently our sold items sent outside UK has been delayed or lost.
04/10/17 by Customer
Your drop off centre at Currys PC world is full of irresponsible staff and manager. The parcel was dropped there on 27th Sep before noon but they kept returning the driver for 3 days saying there is nothing for collection. They only found the parcel to be lying in their storage area after I spent an hour in the store chasing the manager and another staff member. It was only collected after 3 days when I had to spend the entire day on phone with DPD staff to arrange re-collection as there were original documents to be received by the receipient by 5th Oct for a visa appointment. Now the parcel expected delivery is 9th Oct and the appointment had to be cancelled. What was the point in paying for a 2-4 days service if this the appalling standard of people working for you ??
04/10/17 by Customer
Our Response: Dear Customer,
We sincerely apologise on behalf of DPD for this.
Please contact us via a support ticket or Live Chat so we can report this to DPD and have this issue resolved.
Kind regards,
Mike
great service 5 star
04/10/17 by Mr James McKenzie
Lorena, Lukasz, James, Mike, Joe, Jack and Jason are the best!!
I love those guys so much as they have all helped me at various times with any issues I have faced. I use PM all the time as they are always there to help me with the various questions or issues I have.
5 stars all round.
x
04/10/17 by Customer
Quick collection and delivery time - Totally recommended!
04/10/17 by Customer
No issues and it went like clockwork :-)
04/10/17 by Customer
Very easy website to use and very reliable. My only small quibble is that if the chosen courier doesnt deliver to the recipients address you only find that out at the very last stage. It would be good if this info could somehow be given when you type in the recipients address.
04/10/17 by Customer
I am disappointed by the poor service I have received from Parcel Monkey/ TrakPak. My parcel was due for collection by TrakPak on Tuesday 3rd October 2017 but no one came to collect it. Customer service advises; "I am very sorry to hear that your parcel was not collected by the couriers. We take the booking and hand the details to the carrier who then instruct the driver to come and collect the parcel(s)".
04/10/17 by unsatisfied customer
Perfect timing good value
04/10/17 by Customer
Parcel collected and delivered on time and in good condition at the right price. Excellent.
03/10/17 by Elaine Kate
Shocking company avoid at all costs. Paid for 2 parcels to be delivered. No labels were emailed to me so couldnt deliver parcels and had to arrange another courier through another courier.com. Parcelmonkey kept my money and have failed to respond to any email. Dreadful criminal company.
03/10/17 by Joanne Powell
Worth recommend to friends to use. 值得推荐朋友使用。DPD IS VERY GOOD. not recommended use DX delivery service. The driver was very very terrorist。 drop off my parcel to outside my house of road . Not move into my house. The man still said my company doesnt have this rule to move the item into your home. It was let me very very upset.
03/10/17 by lin
Wouldn’t use anyone else apart from parcel monkey. Absolutely first class
03/10/17 by J Miller
First class service. Fast delivery and easy to arrange.
Had to use different service because 1 box was too heavy (by volume) for ParcelMonkey.
03/10/17 by Alasdair Millar
simple and easy.. just wrap, box your boxes parcels etc..
03/10/17 by Danny
great, as ever!
03/10/17 by GRAHAM ROSE
Awful company, avoid at all costs !! especially if sending freight. Booked a parcel through DX frieght, they did not collect on the first arranged day and did not notify me of why i had to contact parcel monkey to re-arrange, they again failed to turn up. contacted parcel monkey again they said they could not help as they were not the courier but also that i could not contact the courier directly. Ignored the advice and contacted the courier myself directly and re-arranged. It was then collected and took 5 days to be be delivered even though i payed for a next day service @ £70 for the parcel. Called DX to complain after three days of the parcel not being delivered and was offered a full refund, told i had to contact parcel monkey for them to send me my money back. this all happened between 24/08/17 - 01/09/17 and so far as of 03/10/17 i still have not received my refund despite some 15 messages !. Rubbish company, rubbish customer service. An absolute embarrassment to themselves !
03/10/17 by Karl Jackson
Exelent service
03/10/17 by Customercharlie
Good service, and competitive pricing
03/10/17 by Customer
My parcel is lost and hasnt been delivered and there is no contact details to find what has happened to it?
03/10/17 by Lisa Barber
Our Response: Hello Lisa,
Thanks for leaving a review.
Please open a support ticket or contact us via our Live Chat so we can look into this right away.
Apologies on behalf of the courier.
Kind regards,
Mike
Great fast service.
Many thanks
Cliff
03/10/17 by Cliff
The parcel was promptly collected in London from my house and reached the destination country (South Africa) within 2 days but it has almost been 8 working days now and it has not left the depot to be delivered to the home of the intended person. Wish I had chosen another service such as Courier or FedEx which although is more expensive, arrives on time (as specified). Wont be using ParcelForce (through ParcelMonkey) again and dont recommend it to those shipping to a developing country.
03/10/17 by Customer
Ordered a parcel collection for Monday - eventually picked up on Thursday!
03/10/17 by Karen Shaw
Great service
03/10/17 by Justin Drake
Excellent service, convienient drop off, fast international delivery ahead of schedule and competitive pricing.
Will use again!
03/10/17 by Monkey Brains
Parcel Monkey would get a 5/5, great tool comparing different couriers to choose a service that suits you easily. The 1 less star is because the courier I used via Parcel Monkey (City Sprint) emailed through a printable document - after I selected a no print option, as I dont have a printer - so I had to write quite a lot of info out onto the parcel & hope the courier would accept it. Luckily they did.
I booked the courier for 7am, needing to leave my house at 7.45am and they didnt arrive, no call or text or anything, until I was leaving. The driver was nice. Basically, dont rely on the time you book to be correct if you use City Sprint.
03/10/17 by Customer
Parcel took longer to deliver than advertised on the website, which is very annoying when youve paid a premium for a faster service. The issue is not with the 3rd party delivery companies, but with Parcel Monkey. They are 100% responsible for information on their website and how they sell to the public. If you state 2 days delivery thats what I expect, even with a drop-off service. The reality is that the clock doesnt start ticking until the parcel is collected and that could be 1 day later. More transparency and opened required. Sorry but I wont be using Parcel Monkey again and wont be recommending to friends & family.
03/10/17 by Liz C
I sent 5 personal effects box from Lancs to Berlin using Parcelforce via Parcelmonkey. I was sceptical I must admit. It was about £14 per 20 kg box (drop off at PO). So I avoided sending anything of high value, just in case. I neednt have worried. Even though the posty in Germany had a problem with the address (Im in a share house), both Parcelforce and GLS (who Parcelforce put me in contact with) helped. The boxes finally arrived on second attempt at delivery 5 days after Id sent them. Great! My only problem was the posty declining to help me carry the boxes to my 5th floor flat :) Ill definitely use the same service again for my next batch.
03/10/17 by Chris
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