We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
First time I’ve used parcel monkey was easy to set up easy to sort out a collection and quick to send my parcel off thankyou
26/10/17 by Alex usher
Ive used Parcel Monkey on several occasions and every time I get the same excellent service.
26/10/17 by Customer
I sent two parcels, one to Germany and one to Australia - neither of which have arrived yet. The parcel for Germany was supposed to take two days and still hadnt arrived after 3 days. The parcel for Australia was 4-7 days collected on 19 October. Tracking stated delivery on 30 October which makes it 11 days.
25/10/17 by J Fletcher
It’s hard to find words to tell you just how appalling the service from Parcel Monkey has been... My experience had been much the same as another gentleman who reviewed them this evening. Plenty of emails but never once actually answering a query! My letter should have been collected on Friday from a Drop off Shop (Sainsburys) it wasn’t so I queried.... I had the same big standard response for days... we’re waiting to hear from the courier. I told them my letter had to get to South Africa this week - the reason I chose the 3-4 day option. I asked them to telephone the courier to get to the bottom of the problem - they told me it was not possible to call them. That is a lie - when I spoke to DPD, they told me they regularly speak to Parcel Monkey staff regarding queries. I was told on Monday the reason for the lack of response was because the courier’s CS department don’t work over the weekend. That is a lie! I was also told DPD’s CS team take 24-48 hours to respond to queries - that too is a lie! They have a dedicated team (Make it Right team) who guarentee they will respond to all queries within 90 minutes. I chased this for days... 5 days!!! My letter should have arrived in South Africa yesterday, it actually only left the U.K. this afternoon. Parcel Monkey added a little note to my tracking info last night saying... the estimated delivery would be next Monday (almost a week after it should have arrived)!!!! This morning I got this... bear in mind my letter should have been delivered yesterday and I have been in seemingly constant contact since last Friday... “Although we want to give you an update from time to time, we can only do so once we receive new information regarding your parcel.” I did what they say not to do yesterday, I contacted DPD myself and for the first time I spoke to somebody who was able to help me. PM should have done this days ago!!!! This was the last correspondence I had from them this afternoon.. the first 3 paragraphs were presumably a template and then... this!!! . “Further in this regard, we use different communication chanal with DPD the direct customers. The tracking shows delivery between this time as standard, this message is shown on all DPD delivery till more accurate time know.” God only knows what that means??? I have asked, nobody has replied! That beauty was in response to the FAO Manager support ticket I was asked to open by Mike yesterday afternoon. He asked me to do that when he read the review I posted yesterday. This arrived more than 24 hours later?!!! So in summary, the 3-4 day delivery will not happen - because the parcel was not collected until 4 days after it was dropped off!!! I have been asked to let them know when it arrives so they can look into the possibility of a refund?!!!!!’ Seriously, if you use them and you require support DO NOT waste your time with them. I would strongly suggest bypassing anyone at Parcel Monkey! They will not help you. They will lie to you and blame the courier for days and days on end without ever answering your actual query! My letter was missed last Friday - that is down to the courier BUT, it could have been located first thing the next morning had Parcel Monkey highlighted the problem to them when I asked them to... instead they have spent 5 days telling me nothing at all about the status of my letter. If you value your sanity and want to keep a normal blood pressure - DO NOT USE THEM!!! NOT EVER!!!
25/10/17 by Donna Barry
No problems using parcel monkey however UKmail on the other hand have lost my parcel and are as much use as a chocolate teapot when it comes to customer service. Here’s hoping PM can help me?!
25/10/17 by Customer
First time I have used monkey. Will use again if we need to. Very pleased with service. Was great from to finish. Texted to say when picking up and again when deleting. Would recommend to friends etc. Thankyou
25/10/17 by Ruthie
Very competative pricing and easy to use
25/10/17 by CustomerRobbie Brown
very good service, thanks
25/10/17 by Andrew Thompson
First class....Always works!
25/10/17 by Vinyl Presents Lts
Fine from this end ,bit awkward at the Italy side .Fortunately had clients phone number ! All fine now .
25/10/17 by Customer Carol Brown
once agian excellent service, pick up delivery all very smooth
25/10/17 by Customer
Picked up correctly Full address on parcel with one letter error on postcode Parcel returned to me label stated improper address
25/10/17 by Derek Hamon
What a bunch of buffoons. I dont like being told to be patient when the parcel is still sat in front of me and should be at its destination. I have not been advised why the collection was made yesterday for a guaranteed before 12pm next day delivery. I have not been advised if it is going to be collected today, I have not been offered any help in getting the parcel to its destination today. I have stressed the importance of the parcel being with the client today, but am simply told to be patient. Your the booking agent, investigate what is going on and give me some information. If I had of received any information since last night when I reported the the non collection I could have arranged an alternative courier to make a same day delivery today. What a useless bunch. I guess the hint is in the name. Only problem is I hardly paid peanuts for the service. Avoid these guys, if a problem arises they are no help at all!
25/10/17 by Rob Castle
Very good as expected
25/10/17 by Customer
Perfect cheers!
25/10/17 by Customer
Brilliant service. Easy to use. Have recommended this service to friends and relatives.
25/10/17 by Sheila senior
Smooth! everything was ok. Fast delivery (from UK to Italy)
25/10/17 by Josemanuel (RM-Italy)
Excellent range of services available. Would recommend Parcel Monkey without hesitation.
25/10/17 by Michael Thompson
Spot on service
24/10/17 by Customer
Did what it says on the tin.
24/10/17 by Mr Skinner
Have used Parcel Monkey on numerous occasions to send various things from the UK to my son who is at uni in Germany. Easy to use website, quick efficient delivery. Would not use anyone else now! Thank you.
24/10/17 by Customer
picked up delivered next day could not want for anything else will definitely use again.
24/10/17 by valerie smith
Delivered when they said, best on price
24/10/17 by Customer
Good transaction delivery was on time would use again
24/10/17 by Louis Squance
Really outstanding. There was a mixup with collection as a visiting carer answered the door and did not refer the door to owner of House and pickup done again next day. It was easy to rearrange and no problems at all. Not my first time using this service ... it is excellent and would recommend it to any one
24/10/17 by Margaret
Really good value
24/10/17 by Customer
Have used this company for quite sometime. Last consignment to Gerrmany took 7 days for delivery as opposed to the claimed two days on the website. The current consignment took 3 days a great improvement.
Would recommend Parcel Monkey.
R Young
24/10/17 by Customer Mr R Young
Easy to use, quick and competitive prices. The delivery company was fast and efficient.
24/10/17 by Customer
Shall use you for all my large parcels thanks for a good service......
24/10/17 by Customer steve jones
good service easy to book and track but expensive for long parcels parcel2go 10 pound parcelmonkey 35 pound with same courier ?
24/10/17 by Customer
Terrible collection date given waited in all day no show turned up for collection 2 days later.wont use again
24/10/17 by John Reekie
Our Response: Hello John,
On behalf of the courier concerned, please do accept our sincere apologies.
Please contact us so we can take this up with them and resolve this.
Kind regards,
Mike
I was totally let down and had to book a taxi to deliver the package. At no time was any offer of trying to resolve the problem caused by parcel monkey. I still had paid in advance and will be looking for my fee paid and the cost of the taxi.
24/10/17 by Carbits online ltd
Our Response: Dear Customer,
Truly sorry to hear you have had an issue with your parcel delivery.
We can not see a support ticket open for this, please contact us so we can help resolve this for you.
Apologies on behalf of the courier.
Kind regards,
Mike
easy to arrange ,a bit concerned when arranging a pick up to deliver to myself but found it a doddle
24/10/17 by David
Great service
24/10/17 by Customer
good customer setvice
24/10/17 by Customer
Our parcel never got delivered, had to be sent back to the sender at the end. Parcel Monkeys reply: You are not eligible for a refund as the delay has to exceed 5 days for a refund.
24/10/17 by petra
Good reliable service, keep up the good job.
24/10/17 by Bashir
All went as expected!
24/10/17 by Customer
Absolutely useless did not bother to collect 5 days in a row!!!!!!!only response sorry cant call them to complain or for assistance no phone line what a load of shi**e.But took payment for collection no problem disgusting could have delivered it myself faster riding a geriatric tortoise with dementia.
24/10/17 by Caroline
I really wanted to like Parcel Monkey. Website is easy to use and the pick up of the parcel went smoothly. After that - awful. Ended up contacting the courier (DX, who were extremely helpful) directly, even though Parcel Monkey instruct you not to. 2 weeks after paying for an overnight delivery, I now have a solution. I accept that sometimes, things go wrong. The mark of a company is how they deal with issues and provide solutions when this happens. Parcel Monkey staff were polite but ultimately, did not get the parcel delivered. They repeatedly failed to answer specific questions which is really frustrating. If you can be bothered, here is the full history. YouTuesday 24th October 2017 @ 12:12 I have now contacted the courier directly and have been told that the updated address had not been forwarded to them. Wherever the breakdown occurred, the outcome was that the package has not been delivered and Parcel Monkey has been unable to create a solution. I have now arranged collection of the parcel with DX, who were very helpful. This was my first experience of using Parcel Monkey and not one that I will be tempted to ever repeat. It might work well when things go smoothly but the rating of any company is how it deals with problems when they arise. I feel sorry for you guys and girls on the front line, receiving these messages. You need a system that allows you find solutions for customers. Becci. ashley from Parcel MonkeySaturday 21st October 2017 @ 12:04 Hello, Apologies for the delay and inconvenience this has caused you. This has already been brought up to the attention of the courier, however, we have not heard back just yet. Rest assured that the address had been forwarded and a follow-up inquiry was sent as well. As soon as we have a response from them, we will let you know right away. Should you have any concerns, please let us know. Kind Regards, Ashley.K Kind regards, YouSaturday 21st October 2017 @ 11:10 Hello, Updated recipient address information was provided to you on the morning of the 19th October. The parcel has still not arrived. Please offer a helpful solution to this problem. Becci. ashley from Parcel MonkeyThursday 19th October 2017 @ 12:53 Hello, Youre most welcome. Should you have any further concerns, please let us know. Kind Regards, Ashley J. YouThursday 19th October 2017 @ 12:00 thank you. maria from Parcel MonkeyThursday 19th October 2017 @ 11:47 Hello, Good day. Thank you for providing this information. I can confirm that this has been forwarded to the courier for you now. Kind Regards, Maria C. YouThursday 19th October 2017 @ 09:50 The recipient states that the address Albany Cottage, Culver Road, Winchester, Hampshire, SO23 9JF is full and correct and the house name is written on the building. However, she says to try adding the number 16 to Culver Road and see if this resolves the issue. Becci. maria from Parcel MonkeyThursday 19th October 2017 @ 09:47 Hello, Apologies for the inconvenience caused. Please be advised to use this number C9121547 to track your parcel. Should you have any further concerns, please let us know. Kind regards, Maria C. YouThursday 19th October 2017 @ 09:18 The address seems complete and correct as given by the recipient. I am checking and waiting for a response and will let you know of any revisions asap. In the meantime, please could you answer the following. I keep asking but nobody answers the questions. Please let me know if there is a process to give the recipient tracking information that they can follow. This is the third time of asking and Id really like to know. Also, how do I find a tracking number that is correct to use the tracking search link in the menu bar. When I enter the shipment id (PM5809062) it says its not valid. Becci. maria from Parcel MonkeyThursday 19th October 2017 @ 08:42 Hello, Apologies for the inconvenience caused. Upon checking here, your parcel was attempted to be delivered yesterday but failed because of an incorrect address. Could you kindly provide us the correct and complete address so we can amend on this? We will be waiting for your response. Kind Regards, Maria C. YouThursday 19th October 2017 @ 08:27 Hi, The tracking link is now showing less information than yesterday when it stated the item was out for delivery at 08.00. Now it simply says it was received as the Southampton depot on the 17th. I cant find any confirmation that the package has been delivered. Please let me know if there is a process to give the recipient tracking information that they can follow. This is the third time of asking and Id really like to know. Also, how do I find a tracking number that is correct to use the tracking search link in the menu bar. When I enter the shipment id (PM5809062) it says its not valid. Becci ashley from Parcel MonkeyWednesday 18th October 2017 @ 12:48 Hello, Apologies for inconvenience this has caused you. Upon checking here in our end, 1 item out for delivery for SOUTHAMPTON as of 18/10/2017 08:00:00. Should you have other questions, please let us know. Kind Regards, Ashley J. YouWednesday 18th October 2017 @ 11:04 Hi Ashley, Thanks for your response. So, we book the shipping with Parcel Monkey but Parcel Monkey are not able to provide any information about the shipment? We cannot contact the courier directly to find out if shipment will arrive today. Your help section says that you will chase up the courier on your customers behalf. It would have been reassuring to know that you have done this. Youve also not answered the question to let me know if there is any tracking information that we can provide for the recipient to be able to track the package. Thank you. Becci. ashley from Parcel MonkeyWednesday 18th October 2017 @ 09:00 Hello, Apologies for the inconvenience. Unfortunately, we are unable to give out any specific delivery date as we do not handle the goods ourselves. If you have further queries, please let us know. Kind Regards, Ashley J, YouWednesday 18th October 2017 @ 08:42 Hi Maria, Thanks for your speedy response. Does that mean the parcel will be delivered today? Also, is there any tracking information for the recipient to follow the parcel? Its the first time Ive used Parcel Monkey so still finding my way around. Just a bit disappointed as I believe it was an overnight service that was booked and the recipient waited all day yesterday for the parcel. Looking at the tracking information from our end, it looks as though its been at the depot waiting for delivery since early yesterday morning. Any information you have will help. Thank you. Becci. maria from Parcel MonkeyWednesday 18th October 2017 @ 07:14 Hello! Upon tracking, the parcel is already at the depot, waiting to be delivered. Best Regards, Maria S Parcel Monkey System from Parcel MonkeyTuesday 17th October 2017 @ 21:27 Hello, The Parcel Monkey Customer Support Department is currently closed. Our opening hours are Monday to Friday, between 8am and 9pm (GMT) Your message has been logged and will be answered as soon as the department is open again. Kind regards Parcel Monkey ____________________________ Helpful Information: Parcel Monkey is essentially a price comparison site with direct connections to courier companies getting you cheaper prices than if you went to the couriers directly! (We usually have the best prices in the UK!) Deliveries... We would like to point out that Parcel Monkey is not a courier company, and we are not in control of the couriers actions, only the placing of orders. That said please note that if there is ever an issue we are here to support you all the way. Phone Lines... We are an online business and to enable us to offer some of the cheapest prices in the UK we do not have any telephone numbers. Also if a courier company (Courier, DX, Parcelforce etc) should make a mistake, then we will initiate and run an investigation with the couriers administrators; this can take time and we have found from experience that communication via phone is impractical, therefore all support is run via email through this Support Ticket CRM system. Mistakes can happen but... Our core role is to get the best prices possible and offer only courier services that we know, trust, and have the highest successful completion rates - it’s worth noting we have changed courier services because of this in the past - we currently have an overarching 98% success rate which is something we are very proud of. YouTuesday 17th October 2017 @ 21:27 HI There, This parcel was supposed to be delivered today but has not arrived. Please can you find out more information from the courier and advise? Thank you. Becci
24/10/17 by Miss Rebecca Malthouse
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