We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
The service provided was on time and excellent.
The collection and delivery worked like a dream and was faultless.
The same however cannot be said of the paperwork and the software employed by Parcel Monkey.
The paperwork required to be printed could not be printed from my mobile phone or laptop and in the end I had to take a screenshot, crop it then send it to my laptop to print.
I tried to download the app for my mobile and went through the various pages that needed filling in but just as I had finished it refreshed itself leaving the bottom of the page, where the forward button was, blank. I wasted an entire afternoon to get the paperwork printed and NOT install the mobile unfriendly app.
In the end I had to give up and could only track my parcel by using the link in the email tgat was originally sent to me by Parcel Monkey.
07/10/17 by A happy(ish) customer
Great value saved me more than half of the price if I go with post office. And service just as fast and good.
only down line is have to print at home. When to bought new printer for it.
07/10/17 by Yuan
They are the best, my parcel was delivered intact.
07/10/17 by Customer olu
there was confusion over from website, as i dropped parcel at post office as instructed, but when tracing parcel I had to call parcel force as they tried to collect from my home address!
07/10/17 by no
Parcel Monkey was simple to use.
07/10/17 by Pete
Parcel collected tues pm delivered am satuday to New Zealand.
Was quoted £99 by the post office to send, parcel Monkey half the price.
Loved the fact that both myself & my daughter ( was a gift for her ) was able to track it from the time it was collected till it was delivered to her door.
Definately definately use them again.
Wish id discovered them earlier would have saved a fortune.
07/10/17 by Julie - England
No customs labels sent and now I have been emailed to say that I will be responsible to pay for the shipment to be re delivered from the original address! How can I attach customs labels if they werent sent to me in the first place?.
07/10/17 by Customer
Driver arrived & barcode label not downloaded or printed. He was so helpful as I had picture of label on my phone which he transferred to his . He went away to carry on his collection & returned a half hour later with our label printed, which allowed us to complete our shipment. He was a star. So out of his way to help us. Thank you.
07/10/17 by Mr M Howarth
Great experience all round.
06/10/17 by Customer
This is the worst company I have ever dealt with. Two parcels booked, one was not picked up for over a week - and after I cancelled the pick up they still turned up. The second was picked up and 6 weeks on its still a mystery if it has been delivered - parcel monkey say it hasnt, but DX say it has but arent allowed to send evidence - only parcel monkey can. Parcel monkey say they contact DX but days go by with no updates. Customer service for parcel monkey essentially means sending holding messages quickly but without resolving anything. So so terrible - hugely regret using them - pay slightly more and deal direct with the delivery company.
06/10/17 by Karen Fieldhouse
always cheap and reliable. First choice for parcels.
06/10/17 by Customer
I have already booked the collection twice and my parcels still have not been collected.
06/10/17 by Customer
First timer here. Easy.
06/10/17 by Henk S
My parcel arrived very quickly. My only problem was the UK post office personnel did not know what to do until the fourth clerk came to help. My issue is with the training of the small postal outlets that first quoted more than double what I ended up paying and with poorly trained clerks who were unfamiliar with the global mailing network.
06/10/17 by Customer
Great service, super clear pricing, easy to use and finds really good value delivery options.
06/10/17 by Customer
Ordering was easy however I didnt receive a pick up time and ended up having to drive 40 minutes to drop it off at the depot.
06/10/17 by Customer
We have sent 2 suitcases with parcel monkey 2 weeks ago. Still not arrived, stuck in transit. Company does not provide phone number to contact them and keep asking for the same info from us over and over again. They are ignoring our request to return the cases to us. ATROCIOUS CUSTOMER SERVICE - DO NOT USE!!!!!!
06/10/17 by Maureen Parton
Our Response: Hello Maureen,
Sorry to hear about the delay caused by the chosen courier.
All queries are monitored closely and answered carefully. Please contact us so we can investigate this with the courier. Unfortunately, some couriers only allow return requests to be made once one delivery attempt has been made. However, we will do our best to get these returned for you.
Kind regards,
Mike
never had a problem with the service - only niggle is the limited number of characters that can be put on one line of the address - this can be a major headache!
06/10/17 by kate russell
We have used Parcel Monkey now several times from the UK to Ireland (North and South) Malta, Germany and the service has been fantastic and the prices are very reasonable - just make sure you measure your parcel accurately and weigh it correctly.
06/10/17 by chris
Ive used Parcel Monkey a couple of times before, and I honestly had very good experience (quick and great service at a very affordable price). However, I sent a parcel to Denmark two months ago, and I am still waiting for it. The parcel was due to arrive in 4-5 days, but after only 15 days I received an email saying that the courier didnt find the address, so the parcel was sent back to UK. They gave me only two options: picking up the parcel myself from their office in Southampton, or having it re-sent to the return address (and in this case I had to pay once again!). Since I dont live anymore in UK (many things can indeed happen in 2 months!), I have asked several times the support team if I can have the parcel sent to my current address, or book another shipment from the office in Southampton - I really wouldnt mind paying again, as long as I have my parcel back. Apparently, they have tried to contact the relevant department, and are still waiting for information whether I can do that or not. But every time I ask through the live chat, I am told a different thing; after two months they havent managed to get a response from the "relevant department" - and I cant even get in touch personally with this "relevant department"! They do not have a phone number or a contact address, and I am now afraid that I have lost my personal valuables!
06/10/17 by Lucia Mazzarello
Good value great service
06/10/17 by nicola mckeown
All good with my delivery
06/10/17 by Crantock Surf Life Saving Club
Great driver, picked up on time no hassle web site, used before will used again
06/10/17 by Lynn Stone
Great service. First time to use parcel monkey and will be using again
06/10/17 by Customer
Very badly....you never contact or give right tracking status...one star you dont deserve...I will not use your services again
06/10/17 by Customer
Quick easy, cost effective parcel booking.
05/10/17 by Customer
Booked local courier CitySprint (who operate right up until late at night) via ParcelMonkey to collect an exercise bike I had bought on eBay. First collection attempt was unsuccessful because CitySprint courier was later than the time slot I stipulated, so I contacted Parcel Monkey via their support ticket system and was issued a refund promptly. Rebooked the collection and all went fine second time round.
Excellent customer service and to pay just over £15 for a local collection of a heavy, bulky item is way cheaper than many courier companies can offer to non-trade customers, so it’s well worth going through Parcel Monkey.
05/10/17 by Ed
Quality service
05/10/17 by Gary
Straight forward, good value, easy to use. Great!
05/10/17 by Paul Dutch
Used Parcel Monkey to find a service to urgently courier documents from UK to SA. They gave me Parcelforce as one of the options which I accepted. Sent 12 Sep, delivery promised 3-5 working days. Now 5 Oct and documents have still not been received in SA. Parcel Monkey tell me to contact Parcelforce, and Parcelforce tell me to contact Parcel Monkey. Both these companies are f%*"@ monkeys. Do not use either of them.
05/10/17 by Darren
really quick and easy to drop off with the printed label
05/10/17 by NIKKI4GILES
Used Parcel monkey to send a present to my grandsons in South Africa. They were not up front about extra charges which resulted in the parcel being held near enough to ransom until extortionate extras were paid for. This cost more than the parcel was worth and delayed the delivery by a week. Will not use parcel monkey again or DPD who I used through parcel monkey.
05/10/17 by Lesley Hollier
Collected on time and delivered safely.
05/10/17 by Customer
Seamless experience, thank you!
05/10/17 by Alex
Delivered within forecast period & undamaged.
Can ask no more.
05/10/17 by David Irvine
Id really like to give zero here. Lies and more lies. A aprcel sent through them in June ended up coming back to the UK and they have disposed of it without consulting us. And then they hide behind some offshore "live chat" Shockingly bad service and I will never use them again. Cheap is only cheap when it works.
05/10/17 by Gary Scott
Quick and easy
05/10/17 by Annie
Only reason Why Im using Parcel monkey is the price. If you need to track a parcel or there is some issue with your parcel is better just to ring the courier directly. PM customer service is not on top quality same as the tracking service.
05/10/17 by Mariyan
First time sending a parcel and Im really happy with the service. Easy in all aspects, collection and delivery. I really recommend and Ill definitely use more the Parcel Monkey
05/10/17 by Vanessa
Great service and value for money.
05/10/17 by Customer
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