We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Quick and easy, with clear advice.
07/11/17 by Mark Fielding
Very good all around.
07/11/17 by Marian
My parcel was delayed by Customs through Courier - Parcely Monkey has not been able to help much.
07/11/17 by Customer
I sent a vintage typewriter to a buyer via an auction site. She was very excited about receiving this item as it was going to be a present for her son. This typewriter was in very good condition. It has been kept well for at least 35 years in great working order. I received an email from the buyer, who was, understandably very upset by the condition it arrived in. The case was badly cracked and one of the type-arms was bent underneath this crack. To cause this damage would have taken some effort, considering that I overcompensated re packaging such an item. Incredible. A company who delivers goods from one location to another, somehow believe that the condition the items arrive in is irrelevant. I have had to refund the buyer the full amount, as is proper etiquette in my opinion. So, I have made a loss by using this company. As I said, incredible! I suspect you receive many similar judgements re your service. I doubt very much that I will be compensated, but will be eternally vocal about your awful, awful service.
07/11/17 by Customer
Easy to use and will be sending many more, via parcel monkey
07/11/17 by Customer
Very easy to use , friendly drivers to collect my parcel and super quick delivery...
will use again, thanks
07/11/17 by Customer
The parcel was not picked up on the day it was arranged for, thus a paid 24 hour service took over 48 hours. Not even been offered an apology or discount. Poor service I think !!!
07/11/17 by Customer
Excellent service, Will be using again in the future.
Easy to follow instructions and delivery on time at both ends.
Very friendly delivery man,
07/11/17 by Customer
Brilliant service, needed quick fast and simple and it was!
07/11/17 by Customer
It saved me shipping all my stuff from UK to Italy, really cheap compared to other websites and everything arrived in time. Recommended!
07/11/17 by Customer
I booked a delivery from Ireland to a UK address which contains a PO Box number. The Irish carriers who are contracted for the job, DPD, do not deliver to PO Box number addresses, even though they have a telephone number for the addressee. The parcel was in the system for a week, and then came back to me. No attempt was made to deliver it. I have had to contact you by email - you do not appear to have a contact telephone number. I am now waiting to hear how the parcel can be delivered as requested, and without further charge.
07/11/17 by David Turner
Terrible Company! Collection was canceled without telling me. After finding out by my own Ive contacted them and 2 days later theyve replied and rescheduled. Neither this time they collected on time, but at least they did!!! At the end Ive received the package a week later than expected, having paid a premium for a fast delivery. Lack of communication and poor customer service.
07/11/17 by vitto
Parcel Monkey are an absolute disgrace. My letter was delivered late. I chased and chased (see previous reviews). I have just had another message saying I am ineligible for a refund. 3-4 “working days” is not stipulated on their website or the further info tab when selecting the service. However, had it been collected on Friday afternoon or even Monday, then it would have been fine... My letter was dropped off at the Drop off Shop on Friday shortly after midday. There was a collection later on the 20th and my letter should have been collected. It was missed. Had any of your staff highlighted this when I asked it could have been picked up on Saturday, Sunday (when there were collections) or even Monday instead of the Tuesday when it was eventually collected. Instead Parcel Monkey have spent all their time fobbing me off and lying to me repeatedly!!!! I am furious! I said time and time again it needed to reach South Africa BEFORE Friday, 27th - it arrived late!!! That is your fault!!! It should not have taken me constant chasing, a return trip to the drop off shop and several calls to DPD to get my letter collected. I paid you for a service and you did not deliver and all you’ve done is blame DPD!!! Parcel Monkey could and should have done resolved this!!! My letter was delivered late! I WANT TO STRESS IN THE STRONGEST POSSIBLE TERMS, DPD ARE NOT TO BLAME FOR THIS!!!!! I paid for a 3-4 day service. Nowhere does it say this is 3-4 working days... and even so, had your staff done their job, my letter would have arrived by THURSDAY NOT FRIDAY!!!! DO NOT TELL ME AGAIN TO OPEN ANOTHER SUPPORT REQUEST FAO MANAGER - I HAVE DONE THAT, NUMEROUS TIMES AND ALL I SAY IS IGNORED!!! DO NOT USE THIS COMPANY!!!!!!
07/11/17 by Donna Barry
Very Very bad service as they do not communicate with each other and keeps giving me old information which I already have. Writing a compliant letter as it has been two months since I sent my packages and cannot even track on where they are now. Very disappointed with their service.
07/11/17 by Customer
Our Response: Dear Customer,
Truly sorry to hear about the delay caused by the courier chosen via our quote engine.
Please open a support ticket with the subject FAO Manager so we can look into this further.
Kind regards,
Mike
Great service. Drop off when I want to. Takes the hassle away.
07/11/17 by Diane Ward
Just a bit too expensive.
07/11/17 by Ottavio Gusmini
So, I go online, fill in my details, pay and and print out a posting label. I then drop my parcel at my local shop. What could be easier? Simples!
07/11/17 by Customer
Sent a small parcel to Germany hassle free without problems via PM and Parcelforce ww.
07/11/17 by Michael Bone
Excellent service with the best prices. Easy to use too.
07/11/17 by Customer
Simple website. Tracking worked. Delivered when stated. Way cheaper than Royal Mail.
07/11/17 by Bernie
Parcel to Germany - 5 star from start to finish
Great price
07/11/17 by Alan Mackenzie
All good; tracking was accurate and informative, and the package got to its required destination in good time.
07/11/17 by Alan
Collection was cancelled, no idea why. No communication. After querying this apparently my collection will have to be cancelled and refunded. No sign of an email to confirm this, or a refund. All round terrible.
07/11/17 by Customer
Our Response: Dear Customer,
We appreciate you taking the time to leave a review.
We have checked your order and the collection/order was not cancelled. If your parcel was not collected, please contact us via a support ticket or our Live Chat so we can re-book the collection and investigate with the courier.
Apologies on behalf of the courier.
Kind regards,
Mike
We needed a box to go to Italy - Parcel Monkey made it as easy as sending it next door!
07/11/17 by John Smale
Great Good value service
07/11/17 by John Drake
I use this excellent service time and time again and will continue to do so - very efficient, always arrives a day earlier than predicted - well done!
06/11/17 by GC
Excellent as usual
06/11/17 by STEPHEN BURGESS
Straightforward booking + pickup. Prompt receipt confirmed.
06/11/17 by DalesFolk
I paid for a 2-4 days service but it was a total shambles as I was not able to print a document to scan at the drop off point nor was I able to access my account due to technical issues at purchase. Finally I had to go to the office of PM and give the parcel over but the lady there did her best for me. I am told the parcel has still not been received. I do hope by the deadline of the 11 Nov it will be there otherwise I am going to expect compensation.
06/11/17 by Shirley Patterson
Excellent service
06/11/17 by Customer
Excellent and reliable service.
06/11/17 by Anna McCrea
A very smooth experience! The website was easy to use, and delivery was prompt. The quotation was lower for a one-day delivery than most of the other courier services quoted for a two-day delivery. Highly recommended.
06/11/17 by Sue Sims
Sent a parcel to United Arab Emirates. Arrived intact 3 working days later. Excellent service & cheaper to send than going direct to Courier.
06/11/17 by Lynn
Collected next day as promised. The only delay was in new Zealand where customs got involved due to tax duty having to be paid which had nothing to do with the actual delivery. Was collected Monday in Wales and in New Zealand by the Friday. Cant say better than that.
06/11/17 by Steven
Great service and less than half the price of what was quoted down at the post office! Happy all round!
06/11/17 by Anon
gave a variety of quotes and it was cheaper to book Parcel Force with Parcel Monkey than on Parcel Force website!!
06/11/17 by Mr Keyth Richardson
Everthing was pretty straight forward. Parcel delivered on time
06/11/17 by Customer
Delivered m packages on time and without damage.
06/11/17 by Mr Walker
Exactly as promised and relatively good value for money, too.
06/11/17 by Alison
Great service .... good to see alternative couriers & pricings.
06/11/17 by Squirrel
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