We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Parcel Monkey reference PM5569692. Still not delivered 2 months after it was collected by Parcelforce on Parcel Monkeys behalf. A number of support tickets have been raised about this, and Parcel Monkey have failed to provide any information about where the parcel is. Totally incompetent, and inconsiderate. I would not recommend anyone use Parcel Monkey or ParcelForce.
13/09/17 by Customer
AVOID THIS COMPANY COMPLETELY Ive been chasing for 2 months for a refund but noone does anything. Everytime they say it has been escalated but noone is bothered. TERRIBLE SERVICE. I sent a message FAO to the manager as requested but no response. AVOID AVOID AVOID
13/09/17 by Rikky
Came next day picked up parcel, no problems.
13/09/17 by Geoff
Absolutely brilliant, your site is easy to use and access, quick and efficient. Printed the parcel labels, with ease and parcel arrived at its destination on time and much cheaper than other firms used in the past. Definitely recommend to friends and family. And will use again. Thank you.
13/09/17 by Lynda
Speedy delivery! Excellent customer service!
13/09/17 by Zan
First time using parcel monkey recommended by a friend quick and easy to use.
12/09/17 by Tony D
Complete rubbish. ...didnt pick up on organised day...no reply to my emails. ..had to contact parcel force direct to get parcel collected. ..still hasnt been delivered. ..wouldnt use again. ..
12/09/17 by Mr Andrew Sawyer
Parcel Monkey never lets me down. They are the best and I cant fault them. I booked for a collection service and the parcel force driver came on time. My parcel was delivered quickly than expected and it was a good bargain as compared what the post office wanted to charge me. I will always use parcel monkey and there are no two ways about that.
12/09/17 by Bernard H.
This is the 4th time using Parcel Monkey internationally. Really pleased with the up to date account of the parcel location and the contact when it reaches the final destination.
I recommend to other people sending parcels abroad.
Thank you
12/09/17 by Customer
Great service, easy to book and track.
12/09/17 by Seabrook
Hassle free, on time delivery
12/09/17 by Paul Lynch
Excellent service and very quick, would recommend Parcel Monkey any day.
12/09/17 by Mrs A Heath
6kg medium box delivered from a north wales to Sydney Australia with full tracking at a very reasonable price - excellent service
will use again
many thanks
12/09/17 by Glen Thompson
2nd time I used them and very happy with the cost and delivery time
12/09/17 by Helena
Still no further contact, with regard to my failed delivery Over six weeks now, since I dropped two parcels off at DPD in Calne So far one parcel was mislaid, on its way through France, and was almost returned to me Then both parcels languished in a French depot, because there was no attempt at delivery, nor did they try to contact either me or the recipient They have eventually ended up back in Southampton, and I am expected to pay for returning them back to me!! Utterly useless service, and a total waste of time and money
12/09/17 by Chris Greenwood
I dont think anyone was rude, but our parcel was not delivered in time which meant our work was not exhibited in Germany as we had planned.
12/09/17 by Customer
Parcel Monkey were superb ......................... obviously.
They always are!!
12/09/17 by Slime.
Good prices and service
12/09/17 by Tent Valeting Services Ltd
The problem with this service is that you will get no time indication from the courier (i.e. the third party you booked the pick up service with) as to when your shipment will actually be picked up. This forces you to stay in all day and wait for them to arrive. Whilst I appreciate that parcelmonkey is cheaper than booking with most third parties directly it is extremely inconvenient not to have ANY knowledge about timings, not even am or pm... I was informed by my third party courier that parcelmonkey is their client so nothing can be done about it...
12/09/17 by designtiger
A good prompt economic service
12/09/17 by Janet Walpole
I lost my money as I selected I want collection and after booking I was emailed that I need to drop it off that was not possible for me, just ended up losing my money
12/09/17 by Bracha Levkovitz
Easy and quick. Very good service.
12/09/17 by Jon
Thank you. Very quickly delivered.
12/09/17 by Customer
Im happy, the parcel arrived quickly, thank you
12/09/17 by Hussam
Parcel came completed damaged.
12/09/17 by Customer
Excellent service. Parcel force came when they said , were very effecient and the parcel was delivered when they said. Very satisfied and would use service again,
11/09/17 by Theresa
Incredible service and cost so reasonable compared to the competition.
Heavy parcels to New York collected on Tuesday and arrived on Saturday.
Could not recommend this firm more highly. Excellent and will certainly
use again.
11/09/17 by Mr C G Lee
my parcel has gone to the wrong area not been delivered now 10days but paid for 24hrs and still no proper answer as to where parcel is, very very poor, not used parcel monkey for a long time and wont use again, going BACK TO MYHERMES, never had this hassle with them
11/09/17 by Customer karen lee
arrived in 4 days
11/09/17 by Customer Kim
Previous shipment was delivered 3 days late and they offered a 50% refund. So I thought I would give them the benefit of the doubt and book a next day service through them. The pickup never happened and I wasnt able to get a response from LiveChat. I would avoid it. The prices are good, but it comes at a cost. Unreliable, poor communication and zero service.
11/09/17 by Tam, St. Albans
Parcel collected and delivered 414 miles away overnight and on time . No problems .
11/09/17 by Richard
did what they said well happy with service would use them again,
11/09/17 by Customer
Easy to use and good rates , excellent comunication
11/09/17 by Customer
An excellent service this time. Thank you.
A relative did not have such a good service over the Easter Period when presumably the carrier had not taken into account Good Friday and Easter Monday in their calculation and the parcel was delivered late!
11/09/17 by Mark Probyn
No problems at all!
11/09/17 by Cain Sport Printing, Wilmslow
Everything fine!
11/09/17 by Customer
Fast delivery and hassle free.. Like it should be..
11/09/17 by Sérgio
simple and fast
11/09/17 by lisa
Ever wonder why this company has few sites where you can review them? Its because they lose all your things and refuse to compensate for their mistakes. After weeks that amounted to many hours of wasted time and energy on my part, they will not credit me back for the item amounts OR for the delivery fee I paid!! They made the mistake, apologized for it, yet no full refund will be issued. I have never encountered a company like this in my life. They know there is nothing you can do about it so they take complete advantage of you! I am so upset over the lost valuables and the fact I will not receive the total funds back. When people treat you like this, its sick. I have been very understanding and patient and now I will never see that money or my things again
11/09/17 by Alina Shah
LAIRS AND TIME WASTERS!! They lost my suitcase with all my belongings and take a month to claim insurance and only cover £300 when it is worth £1000 minimum and all they can offer is apology... DO NOT RECOMMEND!!!!
11/09/17 by Rachel
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
