We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Its second time I used this service and I am absolutely delighted with it. Its convenient to use, easy to understand and its fast. Will use it again in the future for sure.
23/08/17 by farbi
Rates and booking procedure are great, customer support when reporting a problem is rubbish. Dont mind using email communication but support really dont listen or understand if a problem arises. Slow communication and on some occasions have had to send reminder emails of an issue, better off contacting the courier used and resolving yourself if you can.
23/08/17 by Christopher Rowe
Arrived as promised.thank you!
23/08/17 by Customer
Whilst the website is relatively simple to use the pricing is quite high and the information scant or at least maybe not so obvious if you are in a hurry. The real problem comes when you discover the DHL collection time is anywhere from 8am to 6pm which is just not acceptable at the price!!
23/08/17 by loosehead
Super simple to arrange, collection and delivery as promised. Will use again!
23/08/17 by Karen B
Fantastic service,
Friendly courier
Picked up and delivered promptly
23/08/17 by Janet
Parcel sent to India arrived on time. Good service as always.
23/08/17 by VINAY JALLA
Cheap and quick
23/08/17 by Rab
Nice and smooth sevice,i have used them a few times no issues
23/08/17 by Peter Anry
My parcel was picked up in the morning and delivered within a couple of days and for a great price. Id happily use them again.
22/08/17 by Customer
Used the drop off service. Worked really well, really fast delivery.
22/08/17 by Customer
Generally a good experience, and the one down point was that the tracking was absolutely useless... but this may be down to Royal Mail.
According to the tracking the parcel had been picked up, great, we already knew that as we were sending it and had handed it over to the driver. After that, nothing, no record of it arriving at the hub or being sent out on delivery. We learnt from the recipient that it had been delivered two days later, on time but not on track.
Irritating...
22/08/17 by Customer. Steve D
Absolutely love parcel monkey, we have used them for quite a few years now and have always had great service. Highly recommend.
22/08/17 by Happy customer
Great service, easy to use :)
22/08/17 by Paul
Great, easy company to use for courier. Thank you.
22/08/17 by EllRobb
We are currently awaiting a reply to 3 emails sent for a parcel that has been paid for on 15th August for collection from a Hoddleston address to be returned to an address in IP14. So far no contact has been made from Parcel Monkey direct or their chosen courier for the service UK Mail.
22/08/17 by Business Customer
I always find the best delivery price on Parcel Monkey ????
22/08/17 by Customer
I use courier services for my business delivering jewellery to brides and this is the worst service I have used. Next time I will use another courier Express who I have had a much better experience with and you are able to talk to someone on the phone unlike Parcel Monkey where I have to wait for the email response. Despite booking the 3-6 day delivery service to Australia, the parcel arrived late after 8 working days. It was almost impossible to get a response or help from Parcel Monkey. When I reached out directly to DPD my tracking number was invalid within their system and when I eventually did speak to someone I was told that the 3-6 day countdown only starts from the time the parcel leaves the UK and the parcel sat in UK for days. Utterly disappointed as a first time customer.
22/08/17 by Mayil
My parcel was shipped from Mallorca to the UK. Having booked the 3-5 day service I was expecting it to arrive by the 5th day at the latest. My parcel arrived 13 days later after calls to Parcel Monkey, Aramex and DPD. Tracking basically told me it had been picked up but that was all. Eventually I DPD had to start an investigation into where the parcel was anf when I contacted Parcel Monkey for a refund (after 10 days) they informed me that as the parcel had not yet arrived they could not give me a refund! Now it has arrived I am hoping a full refund will be offered but I am not holding my breath.
22/08/17 by Customer
Fast and safe delivery
22/08/17 by Jane
I sent a parcel to iran month ago and I pay 35£ When my parcel arrived , the postman was collecting 40£ from my family and I am so disappointed for this, Is there any explanation for this !!!!!!!
22/08/17 by Milad ghafari
Our Response: Hello Milad,
Sorry to hear you were confronted with this customs charge.
All parcels sent with us are sent as DDU delivery duty unpaid. Customs in any country can charge duties/taxes on any foreign item entering their land and unfortunately, we have no control over this as we have now contact with customs. The parcel is either held for the payment or the payment is taken at the delivery address.
I hope this helps to clear this up for you, and if you would like to discuss this further, please dont hesitate to get in touch.
Kind regards,
Mike
Was incredibly easy to use and gave all the possible options from various couriers so I was able to make the best choice. Would definately use again!
22/08/17 by F D Hathaway
Simple process where everything is easy to follow
22/08/17 by IOAN
Lovely service!
22/08/17 by Lelle
The service was immediate and prompt, i was so happy for the services. Well done guys.
22/08/17 by Customer
Fast and simple to deal with
21/08/17 by Jhs
Collected the package, delivered the package. Whats not to like?
21/08/17 by humax7
fastest delivery i ever had.just in 3 days.posted on friday evening delivered on monday.Thanks for quick delivery.best in the world.
21/08/17 by Deep
Only problem was for me to print out the label, super fast and smooth tracking all the way .
21/08/17 by Martin
I paid for Next day delivery, and my parcel was not delivered until 3 working days later. This caused the recipient a lot of stress due to waiting in for parcels. DX said that i could only get a refund through parcel monkey, and then it was up to parcel monkey to claim the money back from them. Parcel monkey have not responded to any messages, and did not assist in anyway. I will never use this service again!
21/08/17 by Liz Read
Great THANK YOU
21/08/17 by Tara
Have used parcel monkey many times to send parcels from the UK to France. Great fast service.
21/08/17 by Mrs Todd-Hawkins
great service
21/08/17 by Customer
Very good and very fast delivery
21/08/17 by Customer
Needed to arrange delivery of contract in sale to Conveyancing Solicitors
same day and contacted parcel Monkey. Courier collection and delivery effortlessly arranged online, paid, and courier duly arrived to collect the documents at just a few minutes after stated time and were delivered safely and efficiently with electronic notification of delivery with copy signature of recipient forwarded to me. Cannot really fault the service.
21/08/17 by Susan Black
Easy transaction.
Just need to review the number of letter in each field when ordering a parcel collection, because I was not able to fill my full address nor my full e-mail address.
21/08/17 by Customer
Paid for a two day delivery. Its now a week, and it still has not been delivered. Very poor
21/08/17 by Mr Peter Plume
competitive rate and excellent delivery service
21/08/17 by Customer
They do not respond to messages, its impossible to contact their customer service team if you have any problems. Even if you address them FAO Manager like previous advised. Hopefully your parcel gets delivered without a hitch.. unlike mine. Good luck using Parcel Monkey. 3 weeks.. nothing. Im out of pocket for this rubbish service. Never again.
21/08/17 by Customer
Its becoming difficult to write anything new. Got exactly the excellent service I expected, which is why I keep coming back. Very reasonable prices; quick & efficient deliver. Happy to recommend.
21/08/17 by Harry
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