We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
faulty software caused massive delay and return of my parcel that Ive sent via parcelmonkey to Tenerife. They never asked for customs form. Then said they cant deliver because of missing customs form ! Now they demand 15gbp for return of the parcel ! THIS IS A BAD JOKE ! Already reported to trading standards. Will go to small claims court if I dont get parcel & refund ASAP. VERY POOR SERVICE !
25/08/17 by retro-wheels
Our Response: Dear Customer,
I am truly sorry to hear about this.
Please open a support ticket with the subject FAO Manager so we can look into this further.
Apologies for any inconvenience caused
Kind regards,
Mike
Will never ever use again, sent parcel on 8th August, not delivered by 23rd August, after numerous emails to the company never got a reply from them. Today however I recieve a text to say the parcel is on its way back to me the sender??? Poor service, Poor communication, No telephone helpline, NO GOOD!
25/08/17 by Chris
Smashed my item. Drivers didnt tale care of package. And as for customer services they didnt want to help! Bad service all the way through!!
25/08/17 by Jamey Bowles
I have used Parcel Monkey many times. Their pricing guide is straightforward and collection of a parcel trouble free. Highly recommended !
25/08/17 by Customer SMQ of MK
Bought a 24 hour courier service at premium price but the package was collected after 48 hours and delivered to destination after 5 days.
25/08/17 by Customer
Thanks Parcel Monkey - helped me find the best option for sending package back to Australia during my holiday.
25/08/17 by Stephanie
Very easy process and arrived overseas promptly as quoted. Would recommend.
24/08/17 by L Blanchard
Great service with good tracking and parcel delivered when they said they would, and for the right price.
24/08/17 by Jill
Easy to book. Collection on time. Delivery on time. Will use again.
24/08/17 by Customer
Only once let down by collection time being inaccurate. Otherwise extremely reliable.
24/08/17 by Customer
Very good company. The best!!
24/08/17 by luminita
Quick response allowed me to order the next day, cheap pick up.
24/08/17 by Customer
Easy to book and efficient service
24/08/17 by Stuart
Easy to use site with competitive pricing. Parcel was delivered exactly when they said it would be. Very satisfied with the service received.
24/08/17 by Jackie White
I was told my delivery would take 3-4 working days and it has been 7 working days and there is still no sign of my parcel, very disappointing!
24/08/17 by Customer
Booked on Thursday, collected Friday, delivered to my daughter in Singapore on the Monday. Brilliant!
24/08/17 by Karen Gregory
Timely service. Parcel in good order. Impressed.
24/08/17 by Gerald Ncube
Quick,efficient and much cheaper than normal post!!
24/08/17 by Lisa Brown
Easy to use and excellent service in sending a fairly bulky item
24/08/17 by Paul
Competitive price and excellent service.
24/08/17 by Kevin Linaker
Hello, My parcel was never collected from Edinburgh. Is it possible you get in touch with me at 00447784631213 so that we rearrange a convenient collection time? Best, Andrea Popyordanova
24/08/17 by Andrea Popyordanova
Simple to use, cost effective and prompt! What more could you want?
24/08/17 by Danny
Parcel Monkey are a utter joke! Please avoid at all costs lost X2 parcels with over £500 value of goods no phone support and then blocked Me on live chat support and e mail daylight robbers now being reported to trading standards. Bad Bad Bad
24/08/17 by Mark Slade
Our Response: Hello Mark,
Sorry to hear you have had an issue.
We can see you have been replied to on the support ticket, as well as on the Live Chat. Rest assured you have not been blocked. We will continue to update you via the support ticket.
Apologies on behalf of the courier.
Kind regards,
Mike
Good price, reliable service and parcel arrived intact and in good time. Will definitely use them again.
24/08/17 by Sharon
The DPD service I received was excellent however in the future I book directly through DPD. The reason for this is when I had a query for Parcel Monkey on the day of my collection, they were slow to respond and unable to give any updates. After a while of chasing, I contacted DPD directly and they were able to update me in minutes.
24/08/17 by Customer
First class service..l have used Parcel Monkey a few times and never had any problems..l would recommend to anyone..
24/08/17 by PAUL (DERBY)
Easy to book, great website, picked up on time and a great price.
24/08/17 by Adam Leonard
Firstly I received a phone call of the drop off centre where I left the parcel for dpd to collect 5 days after leaving it, saying they couldnt scan the barcode and that I needed to reprint it, having to deal with the rude and ignorant staff that you are set up with I resolved the situation, but prior to resolving this I tried to get into contact with yourself numerous times for help, your are uncontactable
23/08/17 by Elizabeth Spreckley
Excellent service at a great price. A 17kg parcel to Germany arrived in 2 days - a letter I sent to the same address via Royal Mail 4 days before this has yet to get there.
I would definitely use parcelmonkey again.
23/08/17 by Helen Lally
Excellent service, they give 1hr time slot for collection and delivery and they were exact to time, perfect,
23/08/17 by Customer J J Metcalfe Ltd
I like the fact that one company actually offers the combination of many players for shipping, it is less interesting to see that most players actually offer similar pricing... and it is good to know that parcel monkey can be reached over the net via chat, however it would be better that parcel monkey updates the courier info via mail ongoingly... the most important thing.. the shipping was a two day delivery in the offer, and it became almost a week for the shipment to reach us. It did reach very well, but it is important for the recipient to know by pinpoint when the courier will arrive date and hour, which was a difficult thing this time... but all ended well glad parcel monkey exists.
23/08/17 by dominique
Fast delivery via Parcelforce to Guernsey.
Thank you
23/08/17 by whitij00
Well it took 7 days to reach the destination, even though it was in the US it should be been quicker, there are other companies who offered a quicker turnaround. Second of all it did not go to the correct location! I used the exact address that was given to me but for whatever reason you delivered to a completely different address! This is unacceptable to be honest and kind of makes me wonder what exactly Iam paying for!
23/08/17 by Customer X
Fantastic and much cheaper than my DHL account.
23/08/17 by Customer
The package was safely delivered by Parcelforce ahead of schedule but with a saving of almost 50% on the Post Office Counter price.
Cant fault parcelmonkeys sysytems.
Will use again.
23/08/17 by Mike H
Excellent quick and easy reasonable price
23/08/17 by Customer
faultless service
23/08/17 by John
Parcel booked for DPS 2 day delivery. Personally dropped off at the Parcelshop and there it sat for two days. Destination was Wales but ended up in Bournemouth depot, where I was informed there would be delay with the delivery. 4 day service was not ordered.
23/08/17 by Customer
Our Response: Dear Customer,
We appreciate you taking the time to leave a review.
Please open a support ticket so we can open an investigation with the courier.
Apologies for the delay on behalf of the courier.
Kind regards,
Mike
Fantastic service. Fast. Easy to use. Great communication throughout.
23/08/17 by Kelly Alexander
Gaurenteed next day took a week and the items were damaged. Claim also refused. Will never use again.
23/08/17 by Chris Wiltshire
Our Response: Hello Chris,
Thanks for taking the time to leave a review.
Sorry to hear the courier damaged your parcel in transit. We can see the claim is progressing and you have been offered a refund. Kindly liaise with the claims team on the support thread.
Kind regards,
Mike
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