We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Straight forward and easy to book on-line. Was able to track the parcel which was excellent as it was my daughters handbag left behind in a shop!!
08/09/17 by Mrs Harding
Once again Parcel Monkey delivered,on service, efficiency and communication.I have never had any problem with the service provided which is why i keep using it.
08/09/17 by Barry Frith
Received one parcel of two. After 10 days, still waiting for it.
08/09/17 by Customer
Worked well for my parcel to Germany. Found me a good price too.
08/09/17 by John Osborne
straight forward choices and links to relevant websites
08/09/17 by Mary, Devon
Good service and package arrived safely and on time.
08/09/17 by Andy Bartley
Website had a glitch - when I accidentally selected to pay for £125 cover when I valued my parcel at £100, I was told that I must cover the total value of my package ! When I selected the lesser amount of cover, it was happy. Other than that. an excellent service, delivered exactly as and when forecast
08/09/17 by Chris Rackham
we always use Parcel Monkey for our exports and so far so good
08/09/17 by Bathrooms at Source
trusted my computer and desk to these people had wrapped my pc with bubble wrap and sofa pillows some how they still managed to break both my PC screens and buckle and break my metal pc case. also managed to smash in corners of my wrapped up desk and crack the plastic coating. also booked with Europe by road and it arrived at its destination via an airport parcel monkey did not have any tracking info for my packages and to add more to it it was 3 days late
08/09/17 by Ammy
Less than 1 star, NEVER USE THEM. Pay the £0.5 you save using them direct to the courier company. Parcel was never collected yet they STILL have not refunded my money after chasing every week for 2 months. I keep getting fobbed off with excuses and that it has been escalated. No phone number to speak to any one. Just the ****py chat service.
08/09/17 by Rikky
Good service, cheap and so on. Will be using it when having to send things in other countries.
08/09/17 by Customer
As easy to use web site which saves you money as well. Highly recommended.
08/09/17 by Happy Customer
High quality service.Very happy
08/09/17 by Neringa
Very Very Very Very good
07/09/17 by Customer
Collection refused by courier because they didnt have a suitable vehicle to lift a pallet despite it being a palletised delivery service. I was asked to phone the couriers head office to send another van!!! What?! So I did and got a proper vehicle sent out. Contacted parcel monkey help, they were rubbish and just kept offering to rebook for Monday not caring to understand that the collection date is not the issue, its the couriers choice of vehicle. Anyway its a week since the next day pallet service was collected, it still hasnt arrived and tracking just states that its Been collected. Thanks parcelmonkey for charging me 50 quid for an insured next day service for a 250 quid only to be served a complete runaround, poor service and no parcel. First time I have used you and will definitely be the last. Back to another courier me thinks, at least their customer service people listen even if they arent usually able to help
07/09/17 by Yousaf
Picked up on time, arrived safely good value. One happy man, thanks.
07/09/17 by Chris Brown
Recommended by a friend, I was a little dubious about trusting an international parcel with an unknown company, but neednt have worried. Turns out they use known courier companies but at a fraction of normal prices. Royal Mail Parcelforce quoted me £59 for my parcel, but using Royal Mail Parcelforce through Parcel Monkey cost less than £20 and parcel was tracked, insured and delivered safely in 3 days.
07/09/17 by Rebecca Emery
Very good prices. Very easy to drop off. No waiting in Post Office lines just dropped it off at my local Sainsburys
And it was delivered very quickly
07/09/17 by Moira Ruth
Great service to view and compare the prices of various courier services. Delivery label came through via email rapidly, easy to track. Will gladly use Parcelmonkey again.
07/09/17 by Customer
Pick up was over 2 hours delayed without a call to forewarn us or a call to let us know when the driver would arrive.
07/09/17 by Customer
God price and reliable service
07/09/17 by Elwyn
I had to send the two parcels to Tenterden in Kent the quickest way possible. Parcelmonkey came up with a couple of options, of which I chose Parcelforce24. The parcels arrived at the destination safe and secure. I will definitely choose Parcelmonkey again.
07/09/17 by Steve Hebberd
Excellent service and good prices. 5 days from England to Denmark.
07/09/17 by Sue Andrews
Worked perfectly.
07/09/17 by Paul Davis
Makes looking for cheap Courier easy.
07/09/17 by d corbett
Used the service and very satisfied with the whole process.
07/09/17 by Norman Yanuar
Booked for next day collection, didnt get collected, booked it again for the next day didnt collect booked for the 3rd time still didnt collected asked for refunded was told as I cancelled it would be a £6.50 charge for me cancelling. I not cancelled you failed to collect 3 times after me paying 90£ for next day collection total joke
07/09/17 by richie coupland
Very good price for my 20Kg ebay parcel. Recommended.
07/09/17 by Peter
Very good service ..will use again
07/09/17 by Mt Connolly
I was eager to use this shipping company and after I had sent my package I read the reviews and started to have second thoughts......... pickup was very professional, courteous and informative. I wasnt able to track my package with the tracking number given but my package arrived within its estimates 3-5 day period. My package was shipped from the UK to the Caribbean. Prompt delivery and overall great service.. I would recommend parcel monkey to anyone... its cheap and sweet and definitely worth it. Excellently job.
07/09/17 by Fabian
Delivery from London to rural location in Ireland in short timespan. Collection and drop off done in time slots provided. Very good
07/09/17 by Customer
Paid for Parcelforce24. Was delivered on the 3rd day. Have raised an investigation with Parcel Monkey and 4 days on have heard nothing......
07/09/17 by Ray Sellars
Perfect service! Our two 20 kg boxes arrived after two days. Would absolutely recommend it!
07/09/17 by Rebekka Weiß
my first experience with parcel monkey was excellent!
07/09/17 by Joao dj
Excellent fast service in affordable price. Will use again.
06/09/17 by Lenko Mladenov
Good service excellent prices.
06/09/17 by Robert Vogan
Quick, easy & affordable.
Sent the parcel off on the day after waiting 30 minutes for the label to come through.
Very happy.
06/09/17 by Samuel J
I love Parcel Monkey!
Really easy to understand and book online with no drama.... Really competitive rates, and excellent help staff...
06/09/17 by Customer
I cannot trace the parcel. REPEAT I CANNOT TRACK THE PARCEL: 15505356213650 It is really very annoying & upsetting. It says it will be delivered on 5 September 2017 which was yesterdays date. After that all is SILENT. WHERE IS THE PARCEL??? I have called your office today & they also cannot locate it. They say the depot in Spain is closed now. The question is that it is more than 24 hours then why nothing is in the system. If NOT DELIVERED THEN IT SHOULD SAY SO. WHY NOTHING IS TRACEABLE????? Please get in touch with me on: 07404404095
06/09/17 by FAZAL ABBAS WAZIR
5 days door to door UK brisbane, what a service.
06/09/17 by Jon Ledgard
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