We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
GOOD DELIVERY
21/08/17 by Customer
Parcels arrived on time, with no problems.
21/08/17 by Customer
Excellent service , informed every step of the way! Will use again.
21/08/17 by Customer Lynn McDonald
Excellent, really easy process, have used many times. Much cheaper than post office for anything heavier than 500g.
21/08/17 by N Neighbour
exellant thank you
21/08/17 by Mr. ali elsoud
Very good service.
21/08/17 by Christian
Prompt efficient service , price pick up and delivery
20/08/17 by Customer J Hives
Brilliant service. Parcel collected in the time slot and delivered 2 days later in the allocated time slot. Definitely recommend this site. Thank you!
20/08/17 by Customer
"How did we do"? You didnt! My 2 parcels still havent been collected! * The courier showed up on Wednesday and said he was told there was only 1 parcel to pick up (there were 2), so he left. * I contacted Parcel Monkey, and they said they contacted the courier and that they would pick the parcels up on Thursday. The courier didnt show up on Thursday. * I contacted Parcel Monkey -again-, and they said the courier would pick it up on Friday. He didnt show up. Again. And now its the weekend and I have to wait until Monday to contact Parcel Monkey. Yet. Again. Unfortunately, 1 star is the lowest rating I can give. I wish I could give zero.
20/08/17 by Diogo Castro
Excellent...no problems at all
20/08/17 by Gill BELL
Easy to use website. Good choice of Couriers. Excellent prices against what I could have achieved myself. Tracking link is only as good as the information the courier can gain. For us, being abroad, once arrrived at customs, updates were slow. Would recommend and will personally use again.
20/08/17 by Vincent Clark
Brilliant service as always.
20/08/17 by Violet Gage
Brilliant service, fast and very cost effective
20/08/17 by Nico
Amazing and speedy international delivery
20/08/17 by Teresa
Excellent service
20/08/17 by D Williams
Todo fue bien tal y como se indicaba en la web. Rapida recogida y entrega en el tiempo señalado.
19/08/17 by Manuel
I shipped 11 boxes which were delivered in 3 days ! Great service !!!
19/08/17 by Giulia
Excellent service from DpD/parcel monkey can highly rcommend
19/08/17 by Customer
Goods delivered super-promptly, at excellent price, arriving in superb condition. What more is there to be said?
19/08/17 by Colin Howlett
Half the price of parcel force at the post office and insured. Really easy to use and will definitely use again in the future.
19/08/17 by Customer
Good service, parcel was picked up and arrived all on time, no fuss, no bother!
19/08/17 by Graham
You are very professional, I found myself very well
19/08/17 by Alex
Getting a quote and making a booking was very easy and straightforward. However almost two weeks after drop off of my package it still has not been delivered. Parcel Monkey has no call centre and it is therefore hard to get any information.
19/08/17 by Customer
Your lables are way to big (A4) Especially if your parcel is half the size of the label. Also it didnt fit in the docs holders. Most other companies labels are half the size.
19/08/17 by Ben
Even though I slipped on a peel and forgot to attach the delivery label, Parcel Monkey still followed through with the delivery in quick haste. I might even go as far as to say this service is bananas TROLOLOLOLOL!!
18/08/17 by Curious George
Turned up within the time frame specified. Very helpful courier who answered all of my questions with a knowledgeable, professional response. Would recommend and use again.
18/08/17 by Mrs Potter
Great service
18/08/17 by Rafal Halub
Terrible absolutely. Let me down twice Second time parcel has not been collected!!!! Rubbish service , rubbish company ,my time wasted. You shoul be renamed Monkeys Job Newer ever deal with you again .
18/08/17 by Sergejs
I KNEW I SHOULDNT HAVE USED PARCELMONKEY AFTER READING SOME WARNING REVIEWS. I BOOKED AN INTERNATIONAL DELIVERY EARLIER TODAY FOR PARCEL FORCE, THEY SENT THE LABEL I STUCK IT ON WENT TO DROP IT OFF AT THE POST OFFICE AS PM SUGGESTED AND THE POST OFFICE REFSED TO ACCEPT IT SAYING THE BAR CODES ISNT CORRECT AND THERES NOTHING THEY CAN DO. ONLY THING IS YOU CANNOT GET IN CONTACT WITH PARCEL MONKEY TO DISCSS ANYTHING! THERES NO CONTACT NUMBER AND THE ONLINE CHAT IS A JOKE, THEY NEVER RESPOND! IF YOU CARE ABOUT YOUR PACKAGE DO NOT USE!!!!
18/08/17 by Steven
Amazing result ...arranged collection and
24 hr delivery with Parcel force, everything completed as arranged, and with 60% price saving .
18/08/17 by Customer
Quick and reliable.
18/08/17 by Customer
Simple process to use.
18/08/17 by P. Black
Very efficient and easy to use website
18/08/17 by Guest
Perfect quick and efficient service as usual.
18/08/17 by pixie
I was sending some alloy frames to my Ebay customer which arrived bent due to very poor handling. I had double packed the frames in double thick cardboard and plastered the parcel with "FRAGILE" notices and even highlighted the words in orange marker pen! This has not improved my Ebay rating. Thanks a lot Parcel Monkey. ABYSMAL SERVICE.
18/08/17 by Andrew Hogbenr
Our Response: Hello,
I am sorry to hear the carrier has damaged your parcel during transit.
Please contact us so we can look into the damage for you.
Please do accept my sincere apologies on behalf of the carrier in question.
Kind regards,
Mike
Terrible - didnt come and collect the parcel, then ignored requests for why.
18/08/17 by Customer
Have used parcel monkey a few times now to send important documents to Australia (from the UK), excellent service and the best price.
18/08/17 by Customer
Excellent service, reliable, user friendly and considerably cheaper than Parcel Force and any other shipping/mailing company.
18/08/17 by Mr Badiei-Khorsand
Simple, stress-free way to find the most appropriate and cost effective parcel service
18/08/17 by Customer
Cheapest service and yet great! Parcel from UK to Italy arrived undamaged and perfectly on time. Highly recommended!
18/08/17 by Sara
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
