We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Great, economic service. Highly recommended!
06/09/17 by Simon Bobeldijk
As always a first class service at a reasonable price
06/09/17 by Roewood Collectables
Very good service, will continue using them...
06/09/17 by Tims
easy to use got there safe
06/09/17 by Dan cooper
excellent service and price!
06/09/17 by stuart
The ordering process is fantastic....as you would expect, but after sales is something that is shocking, the live chat system they have is completely useless. I need to print the customs document that i was asked to complete, the link provided is not a pdf or work but an internet linked page. I entered into live chat, currently for 40 forty minutes, they have read the question i have asked sometime ago but are not responding. I cant post until I attach the customs document, and have to post today After 59 minutes, I am asked to bear with them .... Belle is very impressive, taking 8 minutes to respond after reading my message
06/09/17 by barry
It is most annoying to not get an status on del, I ship in the uk, Europe and further and it wastes my time, P.M time when the parcel delivery status does not change, then I have to rely on the customer to be honest to say if he/she have the parcel, I ship out and expect confirmation on delivery, I pass this onto PM as an issue but still not resolved, you would get more of my business if you sort the couriers and your reporting structure.
06/09/17 by Steve
brilliant good cheap service I will use again
06/09/17 by Customer mick mann
Excellent service and simple to use....well done and thanks for saving me money!
06/09/17 by Mike
The shipment run as we agreed. I´m pleased and I can recommend your service.
06/09/17 by Ensikertalainen asiakas
Reliable pickup and quick, damage free delivery. Understandable online forms.
Thank you very much
06/09/17 by Customer
Hassle free & reliable service & cheaper than most
05/09/17 by Customer
Really impressed with the service, from both ParcelMonkey & DPD, who both kept me well informed. Excellent price too.
05/09/17 by Mr Holden
Very happy with the service.
05/09/17 by Tim
Such an efficient and professional service , I highly recommend Parcel Monkey and strongly advise to use them as the first option rather than post office.
05/09/17 by Jean R
Easy to arrange delivered on time
05/09/17 by Sandra
Shipment ID:PM5668025 Shipment ID:PM5665352 Three weeks have past no signs of these missing parcels! SORT IT OUT! "Parcel Monkey" Blocking Me on online chat Your only way of communication is not going to help You reported now to trading standards and have reported to My credit card company under the supply and goods act 1983 Oh yes I will get My money back and I will make sure Youre put out of business! YOUR CUSTOMER SERVICE IS SHOCKING!
05/09/17 by Mark Slade
Excellent service.
05/09/17 by Customer
Do yourself a favour and not trust this company with your goods! I sent a parcel with them a month ago and no delivery attempt has ever been made. They do not have a phone number to contact them on and do not respond online. Ive requested help from a manager there several times on this and not had any response. After ignoring my requests to resolve this and get a response from management for the past month they have now emailed me threatening to throw my parcel away unless I pay them more money! This company is seriously bad news. Reported to trading standards prior to writing this review. They have effectively stolen a couple of hundred quid from me! Parcel Monkey is a complete complete scam. Stay away.
05/09/17 by Tom O'Shea
Collected on time and delivered on time in good condition, with a smile :-)
05/09/17 by Suzanne
Parcel Monkey - Parcel to Germany
First class service - parcel delivered from North of Scotland to
Southern Germany in 60hrs - great price
05/09/17 by Alan Mackenzie
Good value for money
Delivered nearly as planned (slightly longer than expected)
05/09/17 by Customer
Very good, parcel delivered on time
05/09/17 by Customer
very good service, collected when they said, delivered when they said. wouldnt hesitate to use again or recommend
05/09/17 by Customer
Never collected parcel but took the money!!!
05/09/17 by Immortals Guild
Always easy to use, gives you a whole range of companies for selection and great prices with quick drop offs/collection depending on the option you choose. This was much cheaper than small items I have sent at the post office before. Would 100% recommend.
05/09/17 by Customer
Not good experience
05/09/17 by Customer
I was told to expect a 1 hour collection slot in a 9am email but that never happened. Livechat was hopelessly slow. The tracking worked well once the parcel had been collected.
05/09/17 by Customer
you could not have done any better
04/09/17 by david berry
Easy to book. Reasonably priced
Courier turned up early on the delivery day so we did not have to wait in all day
04/09/17 by Maxine Chamberlain
great service ,fast and reiliable
04/09/17 by philip gatton
I shipped 4 boxes at the beginning of August. 3 arrived and one is still missing. From what I understand the box was returned. I have raised a support ticket, the responses are quite rapid but pretty useless as they tell me about the boxes that have arrived and not the one that was returned. All I ask is for the location of the returned box and this has been going on for weeks. Final result, I am missing one box and wasting time with a bad customer service.
04/09/17 by Miranda Lewis
Excellent service, pleasant gentleman collected parcels and they were delivered promptly the following day. First time using a courier and would definitely use them again . Thank you
04/09/17 by pat
Excellent Service , will always use it
04/09/17 by Mo Ids
For the pick off, the address was a student residence. I think that is better to call the customer first instead of go directly to accommodation office. One person was waiting for the delivery man all day because of this.
04/09/17 by Jaime
Was offered and selected DPD as the carrier. Good price and ease of drop-off were key. Good comms with DPD all through including photos of parcel delivered and left in porch as instructed. So far so good. Unfortunately the parcel had clearly been subjected to some rough handling as the recipient reported a broken component and dislodged glass lid. This despite very careful packing (as agreed by the recipient) and Fragile Tape affixed to the parcel.
04/09/17 by David Harwood
Excellent service. Good value for money.
04/09/17 by Stephen
Really easy to use and pick a delivery date from a choice of suppliers. Easy transaction that worked first time. Brilliant service.
04/09/17 by Steve Earl
where do I start? An account was set up for me but did not allow me to set a password. When I tried to log back in I had to click "forgot password" to be told a reset link was on its way (twice), never received. 3 days later my parcel was still sat waiting for collection and my money had by now left my bank account. I managed to find a contact email via their facebook page so I sent a polite message outlining the problem and as yet still no response nearly a week later. In the end I had to pursue payment back through my bank. Would I ever use them again? Never.
04/09/17 by displeased custmer
Great. I saved 80 euros to send my parcel, compared to what the post office was asking and the parcel arrived earlier than expected.
04/09/17 by Andrea
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