We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Worst company ever would not use them, stay well clear dont even bother covering your parcel as they wont pay out!!! Please put your money somewhere else as customer service shocking and dont care
29/08/17 by Lewis Edwards
As I booked Im made a mistake and put the wrong house number on the collection address. I emediatly went on to your chat line where the operator thankfully, or so ithought. ! amended the labels and sent a new labrl email to me with the corrected number on. Unfortunately same correction was not sent to update the currier!! And today tried to collect myparcel from number 22 not no 70. It was only buy chance the people at twenty two new my brother lived at 70 Thus the parcel was collected but only buy luck . Not an effective booking system. This could have been disastrous. And I am not happy. In the Knolage that If I was to use your service again. And there was a simular situation I would have no confidence that the problem would be resolved.!! Graham durrant.
29/08/17 by Graham durrant
Got persecuted for not fully understand there claim prosute which should have been dealt with as I suffer from a mental health condition so now out of pocket for alest £580 and was told better luck next time ????????????????
29/08/17 by Garylee Erskine
Speedy reliable service
29/08/17 by Mrs kay white
Easy to drop off, good value and delivered as promised
29/08/17 by Patricia Arnold
Very helpful easy to use would highly recommend
29/08/17 by Customer
Seriously Monkeys could do a better job avoid at all costs zero customer service skills If any of the monkeys read this at Parcel Monkey please sort out the problems with PM5668025 and PM5665352 shipments its been nearly two weeks now and either customer has not received the goods that was meant to be delivered next Day!
29/08/17 by Mark Slade
Very quick service
29/08/17 by Ahmad Dib
Amazing service with Amazing results. I would highly recommend this service to anyone!!!
29/08/17 by Rebecca Penski
Really easy to use, you get a list of carriers and get to choose which service suits you best.
Plus the prices are unbelievable.
Used a few times now and cant recommend highly enough
29/08/17 by Customer
Such an easy and speedy service, cannot believe how quickly the parcel arrived in the States
29/08/17 by Stella
Really great service, neat, clear, detailed and safe.
Will surely use it again.
29/08/17 by Customer
Great service. I have used parcel monkey many times without issues and would recommend them highly. Easy to arrange couriers on their website and decent choice of providers.
29/08/17 by Mr MARTIN WOOD
all went to plan. thank you
29/08/17 by Tony Chapman
Used several times now to send items throughout the UK. Got a local DPD drop off around the corner and parcel monkey always come in cheaper than Royal Mail!
28/08/17 by Customer
Excellent service, would highly recommend parcel monkey and dpd. international parcels delivered quickly everytime.
28/08/17 by K Parry
Great price comparison website - I used DPD and was very pleased
28/08/17 by Customer
Excellent service - just about to use it again.
28/08/17 by Richard Earl
Great service.
I had made a mistake on the delivery house number. Parcel monkey held the parcel and delivered it to the correct address after the mistake had been realised, at no extra cost. Very kind. Thank you.
28/08/17 by penny PRENDERGAST
First time Ive used and would recommend to anyone!!
Had a few bad experiences with PO & other couriers
These Guys know their Stuff!!
28/08/17 by Mike Smith
Efficient & quick parcel delivery to UAE at competitive costings - Great Service!
28/08/17 by Douglas Ross
Was so simple to book a delivery. No hassle, no fuss. Easy-peasy. Will definitely use the site again in the future!
28/08/17 by Ms P Trotman
Fantastic service - much quicker that 48 hours promised and very courteous staff
28/08/17 by Carol
Fantastic service
28/08/17 by Customer
Good company, much better than the rest.
28/08/17 by Mr Alex Kay
As I sit here writing this ,item still not delivered. Terrible customer service, online chat not interested, stop responding to my questions in the end, because she couldnt be bothered. No contact number.
28/08/17 by Mathew
Cheapest deal for heavy parcels.
28/08/17 by NM
AS it said on the tin
28/08/17 by Customer
Brilliant service will be using again thanks
28/08/17 by Customer
I used parcel monkey to collect some books I had bought. It was simple to organise, the books were collected on time and delivered the following day, and the cost was extremely reasonable.
28/08/17 by Customer
Brilliant service! I ordered using DPD to UAE. Parcel collected by chatty nice person. Couple of questions by email answered almost immediately. AND better still the parcel was door to door in 2.5 days!!!! Thank you....
28/08/17 by Customer
Parcel Monkey was very easy to use and the service was fast, efficient and cost effective. I will definitely be using them again.
28/08/17 by Ellie
Performance good but took longer to get to destinnation then expected After i dropped it off it was 3 days but arrived ok
28/08/17 by Customer
Quick and reliable service
28/08/17 by Viv
No problem . Very efficient and easy to use
27/08/17 by Roy
Excellent simple cost effective service
27/08/17 by c mcswiney
I have used many times before and the service never failed me, so very happy! I will be using in the future for sure!
27/08/17 by Zuzana P
Would seriously recommend *not* using this service. Booked a next-day AM delivery via Parcelforce (incidentally another company to avoid using). Past the delivery time and the parcel still wasnt showing up on tracking. Logged the issue with Parcel Monkey (obviously no instant response since they have no skin in the game) and tried to chase the urgent parcel through Parcelforce since it really needed to have been there on time. Turns out the delivery wasnt picked up from the drop-off point! Chasing complicated by the fact that Parcel Monkey use their own address as the origin address so ended up talking to the wrong Parcelforce depot. Finally managed to get Parcelforce to agree to a early morning delivery the following for having missed the service level and make damn sure it was picked up this time (ZERO help from Parcel Monkey it should be added) If this so far sounds like its mostly a Parcelforce problem with a bit of awful customer service added, youd be right. The part that made me vow never to use these rip-off merchants again was this: Applied for a refund for my missed timed delivery that I paid extra for and was "generously" offered a 50% refund (50% of the SERVICE price, NOT including the insurance paid). Turns out that even on "guaranteed delivery" services, Parcel Monkey only offer refunds if its FIVE DAYS LATE!!! Bear in mind that Parcelforces terms of service for the delivery type I used offers ONE HUNDRED PERCENT refund for failure to deliver on time. So Parcel Monkey (who you can bet claimed the failed delivery) basically pocketed 150% of the price for failure to do ANYTHING useful. AVOID LIKE THE PLAGUE if you care whether your packages arrive on time!
27/08/17 by J
Great. Easy and secure.
27/08/17 by Customer
Arranged pick up 3 times- including once through customer services- item never picked up- useless service - will never use again and will warn others -WOT
27/08/17 by AC
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