We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Easy drop off in the UK and speedie freight to Australia. No damage
16/08/17 by Garry
Great service
16/08/17 by Mrs M
Everything went smoothly, exactly as described. Cant get much better than that.
16/08/17 by Jules
This is the first time I have used Parcel Monkey and I must say I am very impressed. Excellent service, easy to use website. Parcel was picked up midday and delivered next morning. Highly recommend. Will definitely use again.
15/08/17 by Sabine Abou Elmagd
Insurance - Non payout When i claimed for a bladly damaged parcel I was made to go through a 3 week process before they finally denied the claim as the initial submission was a day late. The damage to the item has affected my business and reputation. The parcelmonkey responses were generic and my claim was not reviewed adequately.
15/08/17 by sourcebagpipes
It has been very good so far ,many different options and different prices to suggest ,ParcelMonkeys own service is very fast but bit expensive I was so happy so far the only reason I dont give 5 stars is despite of very good communication tracking system has problem and every time you need to go back to costumer service and ask "where is my parcel now?"
There is no hidden charge as I have seen in other similar sites. Thanks
15/08/17 by nastaran
Terrible experience. Pickup times between 8 a.m. and 6 p.m. Two days of sitting around and waiting for a pickup. Twice rescheduled and no one shows. Finally the company just decided to cancel my shipment as it had been 5 days since I ordered the courier service. My advice, go straight to the big shippers (Courier, UPS, etc) and dont waste your time with useless brokers such as this.
15/08/17 by Mike
Very punctual and driver very professional will use again.
15/08/17 by Hazel
Parcel collected and delivered on time as promised.
15/08/17 by Graham Kennedy
Super easy service to use. Courier arrived on time and parcel was delivered in under 24 hrs by UK Mail.
15/08/17 by Customer
Failed to collect. Despite me contacting them to tell them the link THEY had sent me showed that the collection was cancelled they insisted this was not the case and that the parcel would be collected in the next 2 hours. People waited in vain. No collection. No apology. No explanation. No compensation. Dreadful service. Avoid like the plague.
15/08/17 by Jenny kagan
Convenient , simple and reliable. The way sending parcels should be. Would recommend.
15/08/17 by Mark Boorman
Instructions clear, parcel pick up as promised, arrived in Hong Kong well within time frame. Thanks again.
15/08/17 by Alison
The service was cheap, easy, straight forward and timely. I paid less than £22 to send a parcel from the UK to Nigeria (it is amazing), and it was delivered in 7 days.
15/08/17 by SURAJ
Servicio correcto y a punto
15/08/17 by Paco
yet again let down by parcel monkeys disgusting customer service.
15/08/17 by Customer
Our Response: Dear Customer,
Sorry to hear you have had an issue.
Please contact us via a support ticket with the subject FAO Manager so we can look into this further.
Apologies for any inconvenience caused.
Kind regards,
Mike
Everything went brilliant, thank you!
15/08/17 by Customer
1 star as I can not give 0 Parcel has not turned up , They tell me it is my job to obtain proof it is lost Honestly , they dont give a damn and repeat themselves like a broken record. If they are paid to deliver something and collect it surely it is their responsibilty ?????????????
15/08/17 by Customer
Unable to manage a straightforward collection; Unable to notify the customer if they make a mistake; Unable to answer simple questions; Unable to speak to them. Clearly their process is susceptible to errors which their program & business model is not developed to handle. Just go to the real companies like Courier or FedEx. You might pay a few $ more, or you might save a lot more, but in any case the buck stops with them.
15/08/17 by Charles Wright
Your standard service was efficient, the parcel was called collected on time and delivered to Australia within six days. Thank you
15/08/17 by Customer
Clear instructions, reliable service delivered on time. Great regular updates about the parcel.
15/08/17 by Customer
quick, easy and reliable
15/08/17 by Customer
great service- as always- sent parcel to Germany on Tuesday- Thursday delivered- thank you so much- will use them again !
15/08/17 by Joanna & Kris
Very good! Been using them for a while now and prices are very competitive and service is excellent.
15/08/17 by Customer
+The pickup was done as scheduled. - the sticker for the parcel was sent by email after collection of the parcel - no information given about the transport company, so it was a surprise to see DHL collecting the parcel - no follow up from Parcel Monkey - no proper information for the custom procedure at destination
15/08/17 by Mabed
Good service, delivery in time without problems
15/08/17 by Edisa
Excellent service
15/08/17 by Customer
As efficient as ever. I wont use any other courier.
14/08/17 by Michael Stanbury
Never had any problems at all. Excellent Company to deal with
14/08/17 by Mr Mark Ryan
Great prices super service excellent communication from start to delivery. Well done thanks.
14/08/17 by Colin Dickenson
Brilliant service. So easy and competitive prices. Will certainly use again.
14/08/17 by Patsy
Managed the website which had been recommended by a friend, without to much trouble. The only problem I had was getting a password so that I could check the progress of the parcel, somehow I had missed the opportunity to set one during the registration process.
The parcel was delivered ahead of estimated time to a rural part of France and delivered to the door much to the amazement of the recipient!
14/08/17 by Janet
Parcel Monkey charged half the price of going to Parcelforce direct to send my package to Finland. I sent my package last Monday afternoon and it arrived in Finland today (Monday morning). Im very happy happy with Parcel Monkey indeed!
14/08/17 by Mrs H Stapleton
Easy to use, reliable, and finds the best prices, highly recommend
14/08/17 by Sonja McCallum
Prepared parcel as described. Went to post office as listed on website. Barcode was not able to be scanned. Got in touch with customer services, quick response but absolutely useless. I was suggested to go to a different post office - I did explain that the next post office would be another 15/20min and I find that unreasonable. Did not get any alternative answer or effort. Quite poor service as lack of trying to find a solution!
14/08/17 by Chris
Great System. All worked fine
14/08/17 by Daniel Benisty
Excellent and reliable service as always! Thank you!
14/08/17 by Marta
Always delivers when agreed
14/08/17 by Sophie
Good quick service.
14/08/17 by Pete
I cannot fault the online booking process but have experienced several failed collections which have had to be re-scheduled to the following day. This is very frustrating when you are trying to deliver to deadlines. The email support (no phone support is available) is not very useful with lots of apologies but no actual explanation of what went wrong!
14/08/17 by Karen Shaw
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