We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,561 reviews.
Very pleased my parcel got there safely. Quick delivery too and excellent price
18/08/17 by sue
Item arrived damaged. From experience, claiming costs more in lost time than the amount recovered.
18/08/17 by Customer
Came for collection on time and delivered as expected. Reasonable pricing too. Happynto have used service. Thank you
18/08/17 by Customer
Collected in Reading, Berkshire at 10:00 on Friday, delivered to Pretoria, South Africa 10:00 Tuesday - excellent service!
18/08/17 by Slotracer1
Collected parcel within 24 hours at a great price too. Excellent service
18/08/17 by Customer
Really impressed with the service. I sent a parcel from Glasgow to Hong Kong. Price was about £40 compared to £80 with DHL and everything went seamlessly. Picked up on time and dropped off on time with a reminder that it would be delivered he day before it was. Brilliant.
18/08/17 by Ellie
Delivered on time and reasonably priced. Will use again.
17/08/17 by Traveller Gifts
My parcel was damaged when arriving at the customer in London and the machine totally damaged. I emailed parcelforce but as of yet I have not had a reply. I paid for insurance so the customer needs compensation and her money returned
17/08/17 by Tracy Gordon
Excellent. Sent a parcel to Dublin and cannot praise highly enough for cost and service.
17/08/17 by Melvyn
Collected and delivered the very next day Brilliant service.
17/08/17 by Linda Th
Used Parcel Monkey to arrange a delivery to Denmark - much cheaper than other options and arrived within four working days.
17/08/17 by Trudi
Wanted a simple delivery, that was supposed to arrive in 4-5 days, its been over 3 weeks and it has been a real battle contacting them to get any sort of information. They keep replying how they will be in touch and will be fast to communicate but it takes them over 10 days to even contact their courrier for more information. Would definitly not recommened unless you dont mind that the parcel could get lost.
17/08/17 by Nicolas
My parcel was received in tact by a DPD driver on Thurs morning after posting it Friday late afternoon. It was a little longer than the 2-3 days suggested over land, but I am happy that my parcel arrived for just £34 - and it was a massive box weighing c. 25 KGs. Happy.
17/08/17 by Paul Cleworth
Quick and efficient!
17/08/17 by Audrey
fabulous service
17/08/17 by Veronika M.
First time Ive had to return oversize parcels via Parcelforce and Parcel Monkey made it simple for me to do so.
17/08/17 by Fred W
Easy and quick to book - never had a problem. Nice efficient service. Highly recommended.
17/08/17 by Trevor Croucher
Steer clear of using this company!! I sent a parcel that was meant to be delivered in 4-7 days and it took over 10 days then 3 weeks later I get informed theyve taken and extra £17 out of my account as the weight of the parcel was 6kgs and not 1.8kgs. The parcel was not even 1.8kgs it was less but I overstated it to be on the safe side now they say as I have no photographic evidence of this the charges stand. How is this right?!?! Why is it automatically assumed Ive made the mistake and not the courier company!!?! Shocking shocking company procedures, do not use this company. Whats interesting to note is that I see Im not the only one who has had this experience after reading the reviews.
17/08/17 by Customer
Great way to send bigger parcels.
17/08/17 by Benny
Very efficient
17/08/17 by Customer
Quick and easy way to send parcels internationally. Very competitive prices - the best ones I could find actually (Royal Mail prices were more than double) and their service partners were still the most popular names in the industry. Receiving the labels could be faster as it took about 20 minutes but still - I booked in the evening and got it collected in the morning so wasnt much of an issue.
17/08/17 by YV
Today I have been charged an "oversized surcharge" which is an absolute scam! I work for a shipping company and very accurately measured and weighed this parcel, I even removed items from the parcel to make is under a certain weight for cost reasons. I have been informed that someone has re-measured it with "lasers" and found its 500 grams more than what I claimed? ABSOLUTELY IMPOSSIBLE!! 17 days now and the parcel still has not been delivered. Dont use Parcel Monkey and dont use DPD for any sort of international deliveries. What a joke.
17/08/17 by Customer
Dear Mike. First of all Im very disspointed the way youll are handling this.I have got a very rude msg from your customer service asking me to scan my copy of the invoices.and there is no apologize at all,and DPD called me even there the third party company and said its your company fault .but upto now I have not got any solution at all.You have said its duty tax but I have send the same items to srilanka before with parcel force-Royal Mail and they did not charge any duty.Only reason I used youll is the delivery is cheper.Now I know the reason youll do have hidden charges,I would have use Royal Mail.Its a good lesson for all the customers using your site.you pay bit extra and its not a hassel to the reciver.Its very emmbarseing when you send a birthday gift and then you go and charge them its duty,I understand if its really the duty charge but I have sent exacly the same before to my mother and did not get charge duty with parcel force.DPD explained(company you use to deliver) its coz of your company,I need a refund to my reciver and proper explanation
17/08/17 by Annmari Seresinhe
Fast shipping at great prices. Very convenient on the collection service.
17/08/17 by K.
Appalling service. I booked and paid for next day delivery. They then emailed to say they would another courier 30 hours later and deliver it 4 days time! This is totally shameless, unprofessional and in complete breach of contract. I will never use again and would not recommend these Parcel Monkeys to my worst enemy.
17/08/17 by Customer
Easy to book Parcel Force collection through PM.
Collected and delivered on time.
Excellent way to compare services available.
17/08/17 by ROBERT REDDING
Easy to use website and great prices for fast-track international shipping -
Northampton to Ho Chi Minh City in just 4 days!
17/08/17 by Customer
Excellent service as always just picking up time slot confirmation is having some troubles. Rest of the services awesome ???? very recommended
16/08/17 by Mudassar Shafi Khan
I paid for next day delivery of a parcel going to germany. It did not arrive the next day, as paid for and expected, but arrived 4 days later. I only paid such a high price to deliver in time for a family members birthday, and would not have used the service if i knew it would not be delivered as advertised. I will not use parcelmonkey again.
16/08/17 by Ali Taylor
Simple to use, fast and efficient service
16/08/17 by Maria Winterborne
Brilliant service - kept up to date on where the parcel was on its journey. My daughter the recipient also fully kept informed. The destination is quite a remote part of Portugal - so even more impressive. Everything arrived intact.
Thanks
Paul
16/08/17 by Paul Hacking
Speedy and very reasonable delivery cost.
16/08/17 by Biggs
Really easy website to use and order through. Great value (a 3rd of the price I was originally quoted) and speedy delivery to USA with no damages or issues.
16/08/17 by Em S
Easy to use and rapid service!
16/08/17 by Dr Adrian Cumming
Very pleased with Parcel Monkey, parcel very promptly in France and didnt cost an arm and leg
16/08/17 by Sue
Having sent a parcel to Northampton and it arriving Cyprus I am not too impressed. Especially when ParcelMonkey says "We are just the agent" and REFUSE to help. ParcelMonkey liked taking our money though. The website (on inputting addresses) is a mess- e.g Post Code finder finds an address with "St." in the title and refuses to accept this (does not like a full stop) - and then wont let you edit it. The only way is to start over and try and input manually. Or, like I normally do, give up!
16/08/17 by Peter Ryeland THE INDIAN CONNECTION
I used parcel Monkey and chose DPD, a week later the parcel hasnt arrived. I have had to reimburse the buyer and am hoping the parcel will be returned to me. I paid an initial £9 and an additional £10 trying to get this parcel delivered 23 miles and it is still somewhere in transit!
16/08/17 by Customer
item sent to Germany - attemped one delivery then returned the item back to Uk - sot another £36.00 to have it shipped back to me so £70 overall and the parcel is back here .... Poor
16/08/17 by Customer
Love the service dpd provide; having one hour time slot so not waiting home all day. Courier is always efficient and lovely to talk to and only takes 2 days for my parcels to go international which is fantastic.
Would highly recommend this service A**
16/08/17 by K Parry
I use PM since a couple of years from GB to DE.
Never missed a beat, always reliable.
BUT: doesnt serve all of Britain :(
16/08/17 by steve
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