We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,630 reviews.
I have used Parcel monkey for many years as both my sons live in different areas of Germany.previously I have had a few problems with delivering to Berlin. Delivery was always a problem Berlin side and this is the first time the tracking has continued into Germany .We then had Brexit and I had a return due to a item code But this last parcel arrived with ease in 1 week which considering the windy wet weather in both countries I am happy with.
I hope that the good service continues and we are back to the original good service we had when I first used them 5 years ago.
25/10/21 by Finn's Oma
First thing in the morning I booked a bike to collect at 1pm. Called several times between 1pm - 3pm and each time had to talk to multiple people, some who were very confused as to why I was talking to them and where I was calling from. Each time I was told the driver was 20mins away. Driver finally collected at 4.30pm. Three and a half hours late! Worst thing is being told each time that itll be in the next 20mins....
25/10/21 by Sara
Great idea - very easy and reliable to use
25/10/21 by Helen P
Parcel monkey is a great way to send parcels and I’ve never had a problem before using them but this time was different. The company picking up the parcel, DHL never turned up on the day (Mon) and I never received a text to say they couldn’t. I let parcel monkey know it was rescheduled to be picked up Wed which it was and then someone from DHL came to pick it up again Thursday. I understand it’s not Parcel monkey fault and I do feel sorry for the drivers from DHL in these strange times ( covid) .I would use parcel monkey again but maybe not DHL .
25/10/21 by Hazel Nicholls
I had to get my jacket which I forgot in a quite a secluded place in south wales. All things worked so smoothly and my jacket was delivered to me in London on the next day. The price was reasonable..highly recommend.
25/10/21 by G Kathare
Sending gifts to my grand daughter in Brisbane. Collected Thursday delivered following Wednesday, amazing! Her birthday card took 28 days for same journey. Very efficient service from Parcel Monkey thank you
25/10/21 by Customer
Brilliant service so easy to use.
Booked a parcel collection late on Sunday, parcel Collected on Monday at 11AM and was delivered in Jersey (Channel Islands) 11AM Thursday the same week.
Great service, Great price!!
Well done Parcel Monkey UK.
25/10/21 by Practical Bill
Great service. Would recommend.
25/10/21 by Sean Murphy
Loads cheaper than the post office.
24/10/21 by Trevor Brown
This is an easy way to select the best and most cost effective way of sending parcels, using reputable carriers. Would definitely use again!
24/10/21 by Tony Sidonio
i have never had parcels to USA delivered so quick and so effectively i was so pleased
thank you.
24/10/21 by Sue Young
Good place to order parcel
24/10/21 by Monika
Excellent as always
24/10/21 by Ms Sharon Gardiner
A very efficient service.Parcel still took longer than predicted but due to Covid 19 restrictions.Tracking device good.
24/10/21 by Fizz 47
Excellent service and easy to use. Sadly parcel force let it down
24/10/21 by ''Barney
latexandlovers.co.uk, excellent service and good service ????
24/10/21 by Customer
Great service thank you. More info regarding tracking would be great
24/10/21 by Sally Goode
Excellent service very happy all went according to plan definitely recommend
24/10/21 by H Customer
Hi
Very happy with the service provided. Easy form filling and various delivery choices and prices to suit most pockets
24/10/21 by Mike
Good service
24/10/21 by Customer
Easy to use and identified a cheaper option than the "cheap" option I often defaulted to. Simple easy and effective
24/10/21 by James
great prices, always fast delivery
24/10/21 by jermaine jones
Great service, Parcel was picked up from Turkey and delivered to me in the UK within 24 hrs. Hassle free and a great price.
24/10/21 by ASHRAR
Easy to use and competitive. Was happy with service and price.
23/10/21 by customer
Super easy to book and everything went smoothly. I’ll definitely be using Parcel Monkey again.
23/10/21 by Joanna Berthelot
complaint started on 27th august still un-resolved still waiting for someone to reply (they did say it could take 5-9 days) its now 23rd october almost two months still waiting.................
23/10/21 by Daniel Stock
I have used parcel monkey twice and both experiences were bad but I think the problem is with RoyalMail. I paid for 24hrs service and the items were delivered in 72hrs. In one of the cases, the recipient of the items had left the UK. It took me over a weekend with contact calling for the items to be returned and I made another arrangement to send them to Nigeria. Consequently, My dad’s special sock for his swollen feet meant to be taken to him could not reached him before he passed. I requested for my postage cost and nothing happened till date.
23/10/21 by Ochuko Dafiaghor
Read my previous comment If you were human you might just understand
23/10/21 by Customer
The contents got broken
23/10/21 by Customer
Booked a same day collection to be delivered in London the next day, it all went like clockwork. Very pleased with the service.
23/10/21 by Bob Lloyd
Great! Exceeded expectation…..will now use for all packages
23/10/21 by Dear Mr Hallam
I can’t recommend this company more than enough. Having a Grandaughter in Auz she loves my parcels to her. Picked up from UK on Weds delivered on a Monday in Auz! Amazing!!
23/10/21 by Customer
As it wasnt a massively big parcel the address label filled top of parcel. So I put the Customs label on bottom of parcel in an envelope. Got to post office to post it, when I was told customs label needed to be on top. There was no room for it. I was then told use a bigger box then. It already cost £25 so send and I wasnt going to buy a big box then re-buy postage. I ended buying clear freezer bags and putting documents inside, sticking on side, before sending. Yours Robert Pearve
23/10/21 by JustAnswer Customer
Delivered my stuff, innit.
22/10/21 by Some guy
It was a great experience. Will continue to use parcel monkey.
22/10/21 by Toyin
I am delighted with Parcel monkeys delivery. It was a straight forward way to send gifts.
22/10/21 by Mrs Janice McCrorie
Excellent service
22/10/21 by Celia Temple
Parcel arrived in plenty time. Very efficient service
22/10/21 by Fiona Saunders
Straight forward, easy oblivious choices with different services shown… but do with showing full price inc VAT at selection stage.
22/10/21 by Chris Boniface
Fast service - thank you
22/10/21 by John
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