We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,630 reviews.
great service
01/11/21 by jermaine jones
Cracking little service. Makes choosing the right service easy and arranges everything for you.
Just works.
01/11/21 by Alex
Easy to use the online forms, and cheaper than booking direct with postal companies.
01/11/21 by M May customer
Hopefully, the faceless + almost contactless personnel at Parcel Monkey will remember to arrange my parcel collection by Parcel Force tomorrow - for which I paid extra. I will not be using them again.
01/11/21 by Tosca F
Very bad service- extremely slow and not professional. After 4.5 weeks my parcel is not delivered. Your company has chosen to cooperate abroad with Poczta Polska WER which has the worst reviews - takes months to deliver parcels in the same city where the depot is located. Completely waste of money to use your service.
01/11/21 by Anna
Excellent all round.
01/11/21 by Christopher
Easy to use and delivered as described
01/11/21 by Mark Waddilove
No delivery - 2 days late
01/11/21 by dani kornhauser
See details of the case as outlined to Zak. I will NOT use Parcel Monkey ever again Bill
01/11/21 by Bill Thompson
Great price, with easy to find options across all applicable couriers. Will be using again. I selected courier collection, which was painless and only marginally more expensive.
01/11/21 by Ralph Skinner
Easy transaction with a large parcel to Europe. Helpful website. Parcel arrived within date limits. Thank you.
01/11/21 by Marilyn Gardner
Not exactly ParcelMonkeys fault but arranged a collection for the first time through them and Parcelforce didnt turn up to collect the package, no notifications and had to rebook.
01/11/21 by Antony
No issues, straight forward as normal.
01/11/21 by Tony
Good comms and very prompt delivery to Portugal at a good price A+++
01/11/21 by John F
I was very disappointed with the service. I chose to pay more for the express international service, which said to deliver within 3-4 days to HK. My parcel was sent on 20/10 & when I booked the service, it was meant to be delivered on 26/10. I was happy because that’s a birthday gift for my nephew on 30/10 and that allow sufficient time to arrive. However, during my tracking I always found the parcel status in transit only, no notice was ever sent to me informing a possible delay. Not until 28/10 I got this update from you (after submitting a whole bunch of info to request) indicating that the shipment was delayed due to flight cancellation. Until now, today 1/11 12:16pm U.K. time the parcel has not reached the recipient, no update is provided since 28/10, how can I trust & satisfy with the service you’ve provided? I don’t even know when the parcel will be delivered. I could have chosen a cheaper option which offers 4-7 days delivery at the beginning if time is not critical. The service provided is not what I’ve paid for and as you’ve described.
01/11/21 by KL
Used this website for a first time. Easy to use, with reasonable prices. Highly recommended
01/11/21 by Mariusz
Easy to use and efficient service.
01/11/21 by Customer
The online booking process was easy to follow and quick to complete. We used the service for our business and would definitely recommend it.
01/11/21 by Customer
Brilliant service and so easy and fast
01/11/21 by SHIRE STOVES
Great speedy service and a great price.
01/11/21 by Mel Buddhdev
I had issues with the label in China. I was sending a letter and the only option was for a parcel. In China this caused issues. The rest of the service was good. They need to look at this for letters coming out of China.
01/11/21 by Customer
Excellent service. The courier was polite and efficient and the parcel delivered within 20 hours. Have used this service for the last 4 years and will continue to use it
31/10/21 by Customer
Said they could deliver to the Isles of Scilly but then turned out they couldn’t when the actual courier was commissioned. That courier does deliver to the islands so obviously this company has no idea!
31/10/21 by Stephen
DHL didnt get delivered overnight but that wasnt Parcel Monkeys fault. Their end worked flawlessly and a great price
31/10/21 by Len_0onx
Parcel still not delivered as at 31/10/21 - where is it?
31/10/21 by Jonathan
Excellent service as usual. Thank you
31/10/21 by Steve KIng
Very nice service, collected my parcel from home and reached in Pakistan within a week, love it and will use again in future
31/10/21 by farhan iqbal
Quick and easy collection and delivery.
31/10/21 by Customer
1st class service
31/10/21 by Chilan Whitelegge
Very quick delivery thank you parcel force.
31/10/21 by nihal
Always good service, unlike the Post Office, who are very adept at breaking and losing things.
31/10/21 by Gary
I didn’t know this existed! Great service to know about when you need an item transporting. Shall use again
31/10/21 by Kathleen McGuinness
Always use PM for larger and heavier items and they always impress. Very easy to create a label and post item and always gets there on time and sometimes sooner.????????
31/10/21 by Doug
Quick and easy process. Parcel collected and person very helpful because I didnt have a printer to print out the barcode label. Very quickly delivered and communication incredibly good. VERY positive experience, MUCH better than going to the post office and using Royal Mail. This is the ONLY way I will be sending parcels in the future. Many thanks!
31/10/21 by DP
Picked up and delivered on time. Good communication. Would definitely recomend.
31/10/21 by Customer
Picked up on time and delivered on time by DHL, just what I paid for.
31/10/21 by Frank
Easy to use and efficient
31/10/21 by Sharon
Booking was fine, but collection was a day late and no straight forward contact to deal with anything.
30/10/21 by ADAM F
Excellent service, quick and easy and delivered from UK to Brunei in just over a week. Customer services really good.
30/10/21 by Mills
will use again, very good
30/10/21 by Customer
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