We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,384 reviews.
We have rescheduled our order multiple times, and it has not been picked up. We are asking for a refund but we are not receiving any response from the operator on the chat. If we dont get our refund, well be sure to never use Parcel Monkeys again
16/10/21 by Customer
Top banana as always . Prompt pick up , easy tracking all through the journey . Delivered on time
16/10/21 by Elaine
Excellent service.
15/10/21 by Andrew Nairne
No problems collected when said and delivered promptly
15/10/21 by Carol Palmer
My package hasn’t yet been received so, surely I can’t comment…Apart from, should have been delivered by now!
15/10/21 by Customer
Excellent service at an excellent price and quick delivery.
15/10/21 by Alan
Ordering procedure was easy and my parcel was delivered without any issues. Good service!
15/10/21 by Stacey Botteau
Great service????
15/10/21 by Mital
This has been the worst shipping experiences of my life. Three days to get a parcel to Madrid, then it gets lost. Their tracking says it is held up in customs. This is not correct. The local postal service admitted to receiving the item but appear to have mislaid it! Parcelmonkey are very unhelpful have shown no evidence to suggest they are following up on the issue. I would not recommend their service.
15/10/21 by Anthony
Amazing service...used many times.
Box collected in UK Monday---arrived at my home in France on Friday.
Amazing price too.
Cannot sing this companies service enough---thank you.
15/10/21 by Sue Woodman (Bartlett)
Great thankyou parcel arrived in good time
15/10/21 by Lyn Elsey
The service I chose was efficient but I was only offered one choice, so the price seemed high.
15/10/21 by Graham
First time using Parcel Monkey, booking was a simple process, parcel hasnt arrived at destination yet so cant reall say a lot more.
15/10/21 by Martyn Thomas
Dreadful customer service!!! AVOID!!! I sent a parcel weighing less than 4kg, and later Parcel Monkey emailed to say that Courier had told them it was 6kg!!! LIARS! It most definitely was not more than 4kg on our accurate parcel scales. So Parcel Monkey charged my card an additional £1.52. Ive sent many messages to Parcel Monkey Customer Services and all they reply with is something like "I am afraid we will have to wait for them to respond first before we can advise on your shipment. As soon as we hear back from them, we will contact you immediately." All they are doing is fobbing me off, despite having spent over £1200 with them over the years. This has been going on for 10 WEEKS now! Unbelievable, and totally unfair. So much for customer loyalty. A decent company would acknowledge that a customer would not make a fuss over £1.52, apologise and issue a refund. But not Parcel Monkey. They clearly dont care about their customers. AVOID!!!!
15/10/21 by Period Pattresses
This delivery to far away Guam was fast and cost effective. No issues with scheduled pick up, and delivered several days earlier than anticipated. Excellent thank you.
15/10/21 by Nick
Great service!
15/10/21 by Sunshine
prompt service good value for money and quick to reply and explain any issues
Best company to choose
15/10/21 by Amanda
Do not use!!! I sent a parcel of value by Parcel Force through Parcel Monkey to the Czech Republic, it was collected last week on Monday and its now Friday 2 weeks later, and its still sat in the destination country and not delivered, its not even in the delivery depot according to the Parcel Force tracker. I sent the item back for a refund on my credit card. So now Ill be charged interest by my bank because its taking too long, I paid for a 3 day delivery service! Customer services just claim they cant do anything. It does not take 2 weeks to deliver a parcel when it was flown to the destination country (according to Parcelmonkey it was flown), I will give it till next week and then investigate where I stand legally as this is a joke. I have been given no reason for the delay, just that they cant do anything or give an estimated delivery time. An explanation for the very long delays at the very least would be nice. So in my experience my advice is never use Parcelmonkey.
15/10/21 by PEZ
First class job
14/10/21 by Martyn Westran
From collection to delivery it’s was amazing my parcel arrive in the stated time and in the same condition I sent it.would recommend this service been using it for nearly 8 years
14/10/21 by Mrs Kathryn Dunstan
Nice and easy, sent a 20kg parcel to another address in the UK. Went through DHL and had no issues, arrived on time and with a slot communicated to the sender! Will use again.
14/10/21 by Will T
The process for sending the parcel to Spain was very straight forward. However, the delivery in Spain (to an elderly lady) has been extremely complex and as yet the parcel has not been delivered.
14/10/21 by Mr Mark Farrow
Pick up in South Africa on Friday and dluvdred to London on Monday!
Always great service!
14/10/21 by Terry Parry-Davies
Very easy to understand the site. Parcel delivered by the courier on time
14/10/21 by Customer
Very easy to fill in the form
14/10/21 by Silvia
All went well and package delivered as expected
14/10/21 by Alan Smith
Love the service and super easy to use.
14/10/21 by Saman Jaff
Excellent service
14/10/21 by A Abdelal
I sent two parcels both got returned back to me. Customers service was not interested and no follow up. No refund No contact since.
14/10/21 by Customer
Turned up nice and early to collect the parcels. i had asked that they knock loudly as im partially deaf and they did. :-) i have used parcel monkey a few times now and always had Great prompt reliable service which is both easy to do and very cost effective.
14/10/21 by SDK
This was very good experience with sending parcels using Parcel Monkey UK.
I was able to find very good price and a wide range of suppliers for my parcel. I am happy.
13/10/21 by Radek
It has taken a bit more time but finally got parcel in time. Had to pay a fee overthere that was not aware of.
13/10/21 by Customer
Excellent as always
13/10/21 by Customer
Quick and easy way to send your parcels at the best price
13/10/21 by Wayne Taylor
very happy thanks
13/10/21 by Customer
Absoulutely awful customer experience. Having shipped a few packages through Parcel Monkey, each time is more troublesome. Either customs issues, or the measurements/weight. My last package, I was charged an extra £35 because the weight was declared as 6.6KG, when all I shipped was a pair of glasses (weighed at 1.5KG!!) Customer services are awful also, it is as though they just copy and paste the reply, asking me to send pictures of the parcel, when, I sent that weeks ago, so of course the parcel is now disposed as my friend did not keep it. Therefore, they do not even acknowledge that I no longer have the parcel, and and will not help whatsoever. Overall, you are so much better of going direct through reputable couriers, the pricing is literally the same. I have seen several other reviews like mine, so if I were you, just go to a reputable courier and do it direct, rather than this 3rd party awful service.
13/10/21 by Jordan
Very good and quality
13/10/21 by Vanya Sindrakovska
Very easy to book in. print out labels and e mail them to the return parcel source. Next day parcel had arrived. Very good service and would recommend to anyone
13/10/21 by Stephen Copley
Easy to use, saved me some £ compared to regular rates
13/10/21 by Arturo Aguilar
Really simple and easy to use. I W ill definitely use parcel monkey again when I have a large parcel to send.
13/10/21 by Emma, Devon
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
