We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,384 reviews.
Great website. Great service
11/10/21 by Kristen Cadle
Unhappy , that it took 2 weeks before you made contact that I had not paid enough for the weight. Still sitting in Aberdeen depot. Through the parcel would have arrived in Australia in 2 weeks to find it not arrived. Then to be charged a other £10.19 on my card within so much as a phone call , just taken from my card. This is the first time that I have used this company but not ever again I send a parcel to Australia ever 3 months and have never paid £44. Therefore totally disappointed big time
10/10/21 by Customer
Got there, but one day late.
10/10/21 by Customer
Straightforward process and good selection of delivery services to choose from.
10/10/21 by Martin Hoare
The worst experience, got charged £8.74 for the Courier delivery driver to pick up my order for amazon returns and then the next day knock on my door to return to my because parcel monkey provided the wrong delivery note. I WANT MY £8.74 REFUND.
10/10/21 by Customer
Great service and reasonably priced
10/10/21 by Mr Maxwell (Customer)
Very disappointed with this service they accepted order & payment for delivery of a TV which arrived damaged. Would not honour the insured item referring to their prohibited list but accepted the extra payment to insure when placing the order. Have not responded when this was pointed out, initial savings might be attractive but may cost you more in the long term.
10/10/21 by Jerome De Jong
Simple and easy to use and good prices.
10/10/21 by Jason Robinson
The parcel arrived on time
10/10/21 by Maureen Plews
UK to Norway.... just in 4 days...perfect
10/10/21 by Waqas Ashraf
Good service all round , would use and recommend again.
10/10/21 by pearl williams
Collected next day and delivered 1 day after collection Brighton to Wales.
Excellent service with lots of updates
10/10/21 by Harp Removals
Difficult to contact. Not enough options to put across your query. Response was poor and having chosen air freight disappointed my parcel is taking over two weeks to reach its destination instead of 4-5 days.
10/10/21 by Liza Ballam Customer
Got a quote of £56 from local Post Office, Parcel Monkey £16 fully insured and arrived within 2 days. Whats not to like!
10/10/21 by Customer
Using the system was simple and easy. There were two main issues where a star was taken off for each. Ended up going to three places before drop off was accepted. Delivery was classed at 3 to 4 days, ended up being 3 to 4 weeks.
10/10/21 by Robert
I booked for a collection on a Friday which never happened. No one contacted me to say why or reschedule I had to use the live chat to get the parcel picked up the following Monday. Making it 2 days off work waiting for collection and an angry person waiting to receive his parcel.
10/10/21 by Customer
Very good service, easy to use interface.
10/10/21 by Luca Colombi
Easy to use service. Labels were sent and easy to print. Courier collected on time and parcel delivered on schedule.
09/10/21 by Customer
Great service and no issues with any deliveries since starting to use the service some 6 months ago
09/10/21 by Customer
Very happy great service
09/10/21 by Dave
Brilliant service all round.
09/10/21 by Virowall Hygiene
Just perfect. Thank You ????????
09/10/21 by Will Finnane
Easy way to compare and pay for parcel delivery... recommend.
09/10/21 by Martin Cole
Very easy to book, didnt have any issues so had no requirement to contact customer service
09/10/21 by Omar Asif
Great European price
09/10/21 by Rajat
Reasonable prices and easy to do, many thanks
09/10/21 by Customer
I was very worried about how to return two large packages but found Parcel Monkey site helpful and very good value. And because it’s run by Royal Mail I felt the packages would be handled safely.
09/10/21 by Mary Skelton
Great service
08/10/21 by Paul Baines
All good,great service as usual.Many thanks
08/10/21 by kate
Good service
08/10/21 by Customer
Very good, thank you.
08/10/21 by Holly.
All good and simple to use.
08/10/21 by Colin Clarkson
Used quite a lot always get a brilliant service
08/10/21 by Customer
Booking is quick and easy
08/10/21 by Customer
Our parcel got picked up today finally, after sitting in our office for over a week having been booked on a 48hr, Finally picked up today after I contacted them again.
08/10/21 by Customer
Very reliable service. Have used Parcel Monkey several times
08/10/21 by Ken Moist
Unlike some other Parcel comparison websites Parcel Monkey does exactly what you expect them to do. Easy booking process, fair and equitable pricing and the parcel reaches its final destination in good order.
08/10/21 by Mr Fouad Hassan
very efficient from start to finish very happy with smooth process
08/10/21 by gedd jerome
Parcel still hasnt been received.... No update for the last 10days...
08/10/21 by RAHMON
Fosse Way Honey products shipped quickly and efficiently. Great value too.
08/10/21 by CHRIS ATKINS
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