We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,630 reviews.
Excellent service, large selection of offers - simple and easy to use website - parcels booked for collection with parcel force, collected and delivered with no fuss.
30/10/21 by T Parker
Again parcel monkey did the business
30/10/21 by Karl S Harris
Brilliant service. Easy to use and absolutely reliable. Thank you very much.
30/10/21 by Graham
Quick and easy to use. An efficient service. Will use again.
30/10/21 by CWRA
Definitely recommend got the job done quickly and got to the desired location safely.
30/10/21 by Lou
Really simple to use & pay. Good choice of couriers.
Being able to choose between home collection or drop off is an immense help.
Used Parcel Monkey a lot this year - no problems whatsoever.
30/10/21 by Old Buck Restorations
The collection was swift and efficient. Friendly service.
30/10/21 by Customer
Really helpful overview of options and simple to arrange the best one. Great stuff.
30/10/21 by SC
If anything goes wrong with delivery this site is trash. Do NOT bother with insurance as you generally arent covered ( its just an extra revenue stream for them) and one of the latest instances cost me £1200 - and not even a refund for the insurance premium! I dont pay for insurance these days and on balance it pays not to.
29/10/21 by Peter Clinch
I was a little apprehensive using the service at first, the prices were so much cheaper than going direct through Parcel Force, I thought there had to be a catch! But I needn’t of worried, their was no hiccups, it was the same service as buying direct, the parcel arrived quickly to the states, Will definitely use again!
29/10/21 by Customer
No problems at all makes you feel you can trust parcel monkey as all parcels arrive pretty much within the time specified
29/10/21 by MARGARET OTWAY
Useless - what is the point in paying for a premium / 24 hour delivery if it’s going to take longer & the stance by parcel monkey when contacted; cite t&c’s that say it’s not deemed late unless it’s 5-7 days after the 24hour delivery timeframe! Will not use again!
29/10/21 by jason
No problems. Best deal this time was with parcel force............. unfortunately they don’t contact you by email/text like other delivery companies, but you were able to track parcel so can’t grumble.
29/10/21 by Lynn Slater
Everything was almost fine other than I would have appreciated a time slot.
29/10/21 by Ellie Best
Web site was easy to navigate.
After entering details it presented a list of services and costs to choose from. Postage label was easily downloaded and printed.
Parcel was picked up delivered by my chosen carrier.
All in all a good experience.
29/10/21 by Draper
Easy to compare prices.
Smooth transaction
29/10/21 by Stuart
Very efficient. Instructions clear. Printed off labels and customs declaration and left parcel at Post Office. Delivered in Australia within 10 days - just a card in the post took six weeks!
29/10/21 by Customer
Cant fault this service this is the 3rd time have used it will soon be a 4th parcel going fantastic an quick too
29/10/21 by Evelyn Mcgowan
Parcel Monkey is top class never had a problem with them//on time and always follow through with their delivery and pick up time...unbeatable!
29/10/21 by Tony Horrocks
I needed to send winter clothes left in London to my daughter in the USA. Found the Parcel Monkey service online after googling “how to send personal effects to the USA via post” after inputting as many details as I could—measurements and weight, I got an estimate. There were many services to choose from and I picked one that would get there in 2 to 3 days, and it did! At quite a reasonable cost and with collection from my home. So convenient. Note that I used parcel bags (not boxes), and vacuum-sealed clothes and shoes to save on space.
29/10/21 by Customer LP
absolutely disgusting, paid £20 to ship an hour away from me, stated the parcel was 1kg and 30x30x136cm, suddenly got an email saying weve added a charge of £52 and taken it from your account because apparently they decided i declared the parcel as 26kg and although they only give fines for understating which i didnt do i had to pay an unjustified fine so large it was £20 more expensive than the whole item and postage, then they had the nerve to lie after i proved they made a mistake and said the charge was magically for the dimensions being wrong and not weight...constantly changing the story to justify a false charge and they continue to refuse to help.
28/10/21 by lewism
I have had a complaint open with them since August and, as you can’t speak to a person, I’m still no closer to having it resolved.
28/10/21 by Customer
Collection was on time, the worker was polite. Delivery was also on time. Thank you
28/10/21 by Catherine Ashfird-Okai
The parcel was damaged on arrival with the glass completely broken!!
28/10/21 by Tara Giacchino
Always good an cheap too!
28/10/21 by Sian Dodds
Arranged collection & delivery efficiently. Offered various options. Good service.
28/10/21 by S Ellis
Simple and excellent. And the cheapest option.
28/10/21 by MR JONES
Excellent on time colelction and delivery +++++
28/10/21 by Customer
Not dealing with your query properly I have already booked several quotes from parcel monkey and have not had any issues. However, this time it drove me mad by not taking any action with DPD! My parcel was not sent and it was returned after one month, but non of them refund my money! Customers must be aware before dealing with them
28/10/21 by Anas Lily
very good service - Thanks
28/10/21 by Don MacAulay
I arrange courier service to pick up a parcel it cost me for 30kg for £13.49 on 2 sep and they didnt collect so re-booked it still didnt come so the person drop it off at the post office then it the parcel arrived and drop off by parcelforce without no notice saying its over weight or been withheld. On the 13th October I got a email off parcel monkey saying it was over weight by 10kg so they taken out of my account without my permission 52.20 extra without no proof given to me that is it . As you know with Royal Mail if their is not enough postage cost paid they keep it till it paid .I opened a dispute ask for proof and why it so much .they just fob you off
28/10/21 by Kenneth Ford
Fast and efficient service!, couldn’t ask for more
28/10/21 by John Hanlon
hope you never need customer support i have sent 6 emails asking for a customer complaint contact i started a issue thread in august regarding a lost parcel ignoring customers and hoping they will go away will not work with me Never Again Parcel Monkey
28/10/21 by Daniel Stock
Totally disgusted, my parcel which was clearly labelled with fragile and wrapped in loads of bubble wrapping, I specifically asked for it to be handled gently, and it arrived at its destination completely shattered and broken, I am very upset to have paid 9 quid for a service that has lead me to lose 17 quid , I am out of pocket by 26 quid now, this is the first contact I have had with your company having not had an answer before. Terrible and upsetting service, will never use again!!, I complained and this is what I got an email asking for a review , didnt even bother to answer my email, let alone refund my money.
28/10/21 by Customer
Amazing service ???? thank you from parcel force collection to next day delivery brilliant
27/10/21 by Lisa
Excellent service, very easy to use. Would definitely recommend
27/10/21 by Suzie S
Quick, easy and cheap
27/10/21 by Customer
Got a quote, slapped a surcharge on when I went to buy, found I could of got it £10 cheaper going direct - whats there to like!?
27/10/21 by Redmire Tiger ????
Excellent fast delivery. No hassle.. Will definitely use agaiin. Was literally next day delivery. Amazing!!
27/10/21 by Helen Maxwell
Unfortunately, this was the second time that the courier did not show up on the booked date, which was quite disappointing. As I scheduled it to be delivered a few days before it needed, it was okay, but for deliveries that are time-sensitive, this could have been a disaster. Customer service was responsive and re-booked it, so that was all good, the website is easy to use when booking, and the service is reasonably priced and these are reasons that I gave it three rather than one or two stars. If the no-shows on scheduled bookings could be sorted out ParcelMonkey would definitely earn a 4 or even 5 star rating!
27/10/21 by AngelleB
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