We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,384 reviews.
Needed a parcel collected from the other end of the country for an eBay item. The price was the cheapest, it was collected on time and delivered very quickly. I can’t grumble !
05/10/21 by Steve harrison
Well organised collection and delivery. Cant expect better.
05/10/21 by Neil P.
Simple, Easy, Pain free
05/10/21 by EBM
Easy and quick
05/10/21 by john lewis
Worst experience ever Worst experience ever! They took my money. Then called me to ask for more money, but couldnt explain where the previous fund had gone. It’s not good to invest there. Thankfully found "quickchargeback com" for refund and now I’m at peace to have payments.
05/10/21 by William S
Absolutely great service.
Shall use again.
05/10/21 by Keith guthrie
Easy to organise. Quick and timely delivery. Reasonable price. I wasn’t notified of the collection by the company but I was able to track the parcel.
05/10/21 by Customer
Great prices easy to use
05/10/21 by Customer
This company is scam. They delivered the parcels to someone else house and now than they want you pay for parcel again to send it to sender. And the guy on chat MR ZAK doesn’t seem to understand English at all. Or seems like it’s robot who is tying same reply back and forward. Complete scam company never use this company.
05/10/21 by suhel patel
Very easy - they helped me find the cheapest price (was actually cheaper than going direct to the delivery company) and was great that I could track the parcel from the same account. Will definitely use them again.
05/10/21 by Customer
Parcel collected and delivered as booked.
05/10/21 by Julie-Anne Cooke
Did exactly what it said it would do!
05/10/21 by Customer
Easy to use, straightforward instructions and parcel force delivered my very large parcel on time and in great condition. Would use again for posting large/heavy items.
04/10/21 by Heather
Very easy. Big heavy box collected from my work on time and reached its destination despite the fuel problems. Great price. Recommend.
04/10/21 by Laundry Lady
I used parcel monkey to send a parcel to Cambodia. They subcontracted to DHL. The parcel monkey documentation was easier to fill in and the app was more reliable than DHLs own.
The parcel was picked up on Tuesday and delivered on Friday which was pretty good although it was expensive - about £90.
04/10/21 by Andrew Field
Easy to use and great way to see all your options. Would definitely recommend.
04/10/21 by Emma Owen
The service was great. Staffs are very kind. We sent four large boxes to Turkey. For the first delivery, we sent two boxes. They picked the boxes up from our flat and delivered directly to the address in Turkey. The delivery took 9 days. Everything went well. For the second delivery, we sent two more boxes. The delivery was shorter than the first one. It took 3 days :) There was no problem at all. I definitely recommend people who want to send big amount of packages to abroad.
04/10/21 by Nech
Good efficient service,My first choice when sending a parcel
04/10/21 by kate
Service to France that was supposed to take a few days is still not delivered after weeks!
04/10/21 by Samuel
I found this service very easy to use, and great prices
04/10/21 by Marcelle Bethelmy
Good service
04/10/21 by Customer
Well done, it was an urgent parcel and was delivered on time.
04/10/21 by Kim Cox
I used the DPD service and I cannot sing their praises enough, very customer friendly let you know exactly when they will collect/deliver with an hour time slot. The staff are also courteous and friendly at DPD.
First time I used Parcel Monkey, I booked a Parcel Force service, which was very poor, they didnt collect the parcel on the day they should have and in the end my parcel was 3 days late arriving at my client- despite paying for a next day delivery!
04/10/21 by Mrs Michelle McArthur
I think you need to help customer to send parcels to Germany we were hit with a €65 customs charge that we had no idea about.
04/10/21 by Customer
Fabulous service whilst sending a parcel to France. Sent Monday Evening and was received Thursday!
03/10/21 by Clare
Proper vat receipt would be great.
03/10/21 by Richard Nash
Absolutely professional and reliable customer service. Had a call from customer service the evening before my scheduled pickup to verify my details. I needed some special packaging which was requested and was reliably supplied as promised. My package arrived in excellent condition and on the date and time promised. Well done!
03/10/21 by Mr Oral Smith
Used many times ..always delivered on time, also thanks to parcelforce
03/10/21 by Sean Beech
I think Parcel Monkey shipping service is really good.
03/10/21 by Customer
Grear. All worked well.
03/10/21 by Jan
Asked for the complaints department back in August, its now October still being told to wait.....its fine when the parcel gets delivered. When there is a problem do not expect any help from parcel monkey staff i have been left waiting for over a month now shocking service.
03/10/21 by Daniel Stock
Excellent service, cannot fault this company,
03/10/21 by Heather+Walker
Amazing service, quick and easy to use with great prices. Will definitely use again
03/10/21 by Customer
Paid for a 1 - 2 day maximum Global priority delivery - circa £40 cost. Collected on the Monday as scheduled. Arrived 10 days later.......no explanation. Have offered £14 refund as they say "its the couriers fault not ours"??? Will not be using them again, shocking customer service.
03/10/21 by Stephen
Paid for 24hr delivery but was a day late,so wont be using these again
03/10/21 by customer Mr clarke
Arranged for a parcel to be picked up from my place and be delivered to another city, on a Sunday. Made the booking in a relatively short notice (Sunday around 7 in the morning).
They rang to confirm and arrange the pick-up, later the driver was wearing a badge with his name/company role, and was very polite and presentable.
Although the price wasnt cheap, it made sense considering the circumstances.
10/10 will use again if needed.
03/10/21 by George Karako
Really easy to use.....happy to drop off at local PO but got the option to have collected....parcels where delivered really quickly so very pleased
03/10/21 by Amanda Maskell
I needed to send two quite large boxes of photos. The pick up service was excellent from clicking on the website to printing labels and prompt pick up. Delivered in 2 days with no hassle. Highly recommended.
03/10/21 by Chris
I chose parcel monkey as eBay’s delivery was to complicated. The price was comparable and the site quick and easy to use. The only problem was the parcel was not collected on the day. I called and the assistant rebooked and apologised. The next day the parcel was collected at 17.50, ten minutes before the deadline. The day after another delivery van arrived to collect the parcel again. I feel this was an issue with DHL rather than parcel monkey and would use the services again for non time sensitive deliveries.
03/10/21 by Anne
Good service. Very jandy.
03/10/21 by Allèn Sutton
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
