We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,383 reviews.
First time we used this service but was very quick and reliable thank you.
18/10/21 by unknown
Hi, I did a delivery of 3 boxes (all together and at the same time) through your company. In theory it was going to take just 2-3 days and its been 2 weeks since I did it and I havent received the last box. Not only havent I received late my delivery but also they have come separately when I paid for the customs at the same time and send them all together (when you did not tell me I had to pay for them in Ireland). Thus, a really bad service, disaster and untrustable.
18/10/21 by Alvaro Gatica
Great to know a caring company
18/10/21 by DAVID MCCABE
Very happy with the service I received from parcel monkey. It was easy to track the parcel
Thanks will use again
18/10/21 by Alyson Demaine
Good choice of courier with competitive prices. Communications on parcel transit/delivery all good.
18/10/21 by Thj
Prompt service
18/10/21 by Customer
Our parcel, which was going to London, for despatch to go abroad, was not collected on the correct day. I got in touch with Parcel Monkey who then rearranged a collection for the next day. It was collected, then taken to a depot where it was delayed again and delivered the following day. I know perhaps this was not the fault of Parcel Monkey. I have used this company a lot and if I ever have a problem they are very good at sorting things out.
I have no real reason of not using them again.
18/10/21 by Customer
excellent service
18/10/21 by Customer
No reply from CS. No tracking information
18/10/21 by Eric Chang
Was recommended to Parcel Monkey by A&N Caravans Llandudno, who sang their praises. Brilliant service & to top it all I planted a tree! Highly.....I repeat, Highly recommend their service.....also very flexible with delivery companies & methods. Full marks ????
18/10/21 by Barbara Harris
Excellent service, easy to use and good prices.
18/10/21 by Oliver Gough
Horrible service!!!!! Dont use anymore
18/10/21 by Patryk Amur
Easy to use website to sent parcel. Arrived at destination on time.
18/10/21 by Penny
First class service
18/10/21 by Gerry Kehoe
So far so good, consistently good service, good chat function if needed (I have once). Prices tend to be lower than direct, in my experience.
18/10/21 by Customer
Excellent - offered a variety of options. And were by far cheapest
18/10/21 by Edd Hamp
Easy to organise and arrived on time
18/10/21 by anthony
The parcel is still stuck at customs, so it hasnt arrived at the destination address.
18/10/21 by Dee Wells
Very good customer service, when experiencing a problem, which is very important!
18/10/21 by Customer
Fosse Way Honey and Apivino Mead products sent quickly and efficiently.
I took the parcel to my local post office for collection. It was delivered the next day.
Very good service from ParcelForce and Parcel Monkey
18/10/21 by CHRIS ATKINS
I sent a parcel using your service , went in holiday , came home and the parcel has been returned to me , no explanation , I’ve tried contacting customer service - no reply £11.14 spent on what ?? Very very disappointed
18/10/21 by Disappointed customer
Site is easy to use.
Never had a issue with sending parcels
And they all arrive on time
17/10/21 by Sharrie Bartleman
You hide behind your T&C and give no real answer. The fact that you dont "confirm" collection is ridiculous, you dont consider the time of people, who pays for the time wasted waiting for the courier? I had to rearrange the collection for almost a week after and I already left the country which means that my old housemates are now stuck with the issue of "waiting for the courier". Now let see if they end up collecting the box tomorrow (18/10) but since you dont guarantee anything, all I can expect is that you wont manage and I will be stuck 12 thousand miles away from my belongings as the bos is stuck in London due to incompetence and lack of caring. Outrageous.
17/10/21 by Camilo P.
Timely collection and delivery !
17/10/21 by arun
Delivered successfully but one day late
17/10/21 by Steve Tucker
Parcel arrived late and was heavily damaged. Would not recommend this company.
17/10/21 by Douglas Mackintosh
Parcel Monkey appears attractive but promises faster delivery than really happens - when you try to get in touch they say how busy they are and plese dont bother them unless it is an emergency - I have had two instances where delivery time was double what was indicated on the selection chart.
17/10/21 by John Hoerner
Making it so easy to send parcels cheaply.
I just moved house and sent a lot of parcels by post ahead of my move. Great service!
17/10/21 by Jessica Brown
All happened as planned. Great value for a heavy parcel!
17/10/21 by Brian Hayward
First time using these guys. I found it easy & really good to use.
17/10/21 by kelvin
Im always happy with service
17/10/21 by Customer
Parcel arrived with slight damaged but all goods received. Many thanks.
17/10/21 by Customer
Excellent service , easy to drop off and quick delivery- would never use anyone else ( I do like DPD) thank you xx
17/10/21 by Pauline Scott
Very efficient and easy to use. Parcel arrived within the timescale given. Will use again
17/10/21 by Customer
Just very straightforward to book and a very acceptable cost. Used it a few times and will continue.
16/10/21 by Richard Thomas
Great service. Good prices. Parcel collected and delivered fine. No problems at all :) thanks!
16/10/21 by Millie
Good price, spot on service by DHL ending with prompt, undamaged delivery. Well done
16/10/21 by Stewart Boyd
Great service rapid delivery highly efficient
16/10/21 by Jen
Used another parcel site for years and now using parcel monkey as better cheaper all round a better deal.
16/10/21 by DAVID LEWIS
We have rescheduled our order multiple times, and it has not been picked up. We are asking for a refund but we are not receiving any response from the operator on the chat. If we dont get our refund, well be sure to never use Parcel Monkeys again
16/10/21 by Customer
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