We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,391 reviews.
Quick, way to use arrived on time. Good to compare the prices
20/04/21 by Lucy Jordan
Quick professional service. Good value for money.
20/04/21 by FL
Brilliant service
20/04/21 by Donna Hunt
This service is amazing. The drivers that always pick up my parcel are very friendly. My last parcel is already in the delivery country though its not at the recipient yet, I know it will soon be there because they are always fast
20/04/21 by Customer
First time using this service and I was most impressed. Was recommended to me by a friend, I sent two large parcels weighing 24 kilos and 7 kilos and the price was very competitive and they arrived within 2 days. Excellent service, will certainly use your service again and will be recommending you to others. ????
20/04/21 by June Symonds
Easy and hassle free, more than happy with price
19/04/21 by Steven Quan-soon
Great service, cheaper than going direct
19/04/21 by peter
Parcel still not delivered
19/04/21 by Ian Wiseman
The Parcel Monkey site is very clear and straightforward. The prices are laid out well and the parcels are given a tracking number. Printing a label from them saves a lot of time.
19/04/21 by Customer Pam Smart
Excellent website and service
19/04/21 by Robert (Highbury N5)
Awful service. The parcel has not arrived to the addressee and has been left to a depot but there’s no depot address.
19/04/21 by Elena
Excellent easy service
19/04/21 by Debbie Moss-Winterbottom
Parcel delivered within the promised time. All good.
19/04/21 by Customer
I used ParcelMonkey to send some business documents to an office in Hong Kong using their 2-3 day DPD delivery service. The goods were posted on a Tuesday morning and due to be delivered Friday, ahead of a deadline the following Monday (today). Soon enough, however, the documents were held at a depot and the delivery date was changed to Saturday (no reason given) which meant the office was shut and noone was available to receive the package. It was then difficult to ascertain what was due to happen to the delivery, which was taken back to a depot – communicating with DPD via ParcelMonkey proved difficult and time-consuming. Eventually, a re-delivery for Monday was arranged without my input but the delivery was not attempted until 22:44. Once again, this was well outside of normal business hours so nobody was available to sign. As such, I have now missed the deadline I had originally aimed for and am trying to communicate with DPD via ParcelMonkey to request a re-delivery during normal working hours, which is again proving stressful and time-consuming. I am now concerned that my delivery will not reach its intended recipient at all. I believe many people choose ParcelMonkey as a means of saving money on extortionate international delivery costs. I was one of those people and now wished that I had simply paid more for a better service. ParcelMonkeys promises are far from guarantees and I would urge future customers to think carefully about using the service and whether saving £10+ is worth a clunky communications workflow and a generally poor service. While more expensive, going to DPD direct would be a more secure and navigable experience.
19/04/21 by Jack
2 failed collection attempts. I could see clearly what the issue was but customer services knew better and said it was all ok. DPD driver could not read the delivery address as their systems are clearly not compatible. Or lazy DPD driver.
19/04/21 by Corrie Williams
Helpful easy service
19/04/21 by Fiona Warren
Fantastic service. Its very frustrating sending to Europe at the moment thanks to Brexit but parcel monkey made the process as pain free as possible!
19/04/21 by Louise
Its a good service spoiled only by the threat of a £62.50 surcharge if the volumetric size is greater, trouble is youre not given the volumetric criteria to check before sending. I only use when Im sure I am well within the dimensions and weights.
19/04/21 by arnold crunge
Fantastically smooth service and would highly recommend it to anyone.
19/04/21 by Customer
Job done at good price - simple as that which is great!
19/04/21 by David
Don’t listen them, they will talk to you as if you can be a millionaire in two days, but it’s all lies, get everything back from them now with the help of @sallycontrell on telegram
19/04/21 by Donna
Straightforward and it works.
19/04/21 by Harry__Butterworth
Easy to price and arrange - couldnt be happier!
19/04/21 by Dan
The rate is very competitive and my parcel arrived quickly. The collection service was pretty good the only drawback is on the receiving point where the driver was trying to charge custom duty rate to my receiver when in fact it was already paid for online.
19/04/21 by Alex Say
Perfect from start to finish and at a good price too!
19/04/21 by Margaret
Excellent service yet again.
19/04/21 by Customer
Reliable service everytime, reccomend
19/04/21 by CHRISTINE ROBERTSON
Quick, easy, convenient. Can’t really ask or expect any more.
19/04/21 by Stuart Bogg
Was able to shop around for the best priced courier for my needs. Quick and easy to use.
19/04/21 by Justine Hazelwood
Quick service and parcel arrived in good condition
19/04/21 by Customer
Best service around. Trusted 100%
19/04/21 by Jayne Marsh
Great service!
19/04/21 by Bltumass
As always especially for heavier parcels excellent
19/04/21 by Dear Mr Hallam
Great platform easy to book and track parcels.
19/04/21 by Customer
Easy web site to use, good prices
19/04/21 by claire
The parcel was nearly a week late. Not the best service.
19/04/21 by Customer
Excellent from start to finish. Cant fault your service - it was brilliant throughtout.
19/04/21 by Customer
Sent a parcel to Eire with completed documentation attached costing £14. Received parcel back at a further cost of £15 to find documentation still attached. Sent photos of this as requested but received unhelpful and uncaring responses from Zak. I am out of pocket of £29 and the customer service was NOT customer focused. Could not recommend as customer service was none existent. Rudeness and unhelpfulness evident. Will use another courier service next time.
18/04/21 by Vanessa Ward
Fantastic service , great price and really easy to use !!!
18/04/21 by Lesley
excellent service made a problem of sending plants very easy
18/04/21 by LARRY MEAGHER
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