We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,642 reviews.
Great simple service.
04/05/21 by Dom
First time user. Quite impressed with the service. Parcel Force quite expensive but we were refunded by the receiver anyway.
04/05/21 by Colin
Simple straightforward process, just what I needed
04/05/21 by Customer
Service easy to use. No issues. Great.
04/05/21 by Alison Hobbs
I paid the additional insurance fee to Parcel Monkey, the parcel arrived damaged by the chosen courier. Parcel Monkey are impossible to contact, there is no customer services phone number, the live chat doesnt work and they only respond to emails when they are trying to reject the claim. I have provided all the evidence required and now they are ignoring me and my claim. They owe me over £250. Avoid this company.
04/05/21 by customer
All good, no problems.
04/05/21 by Customer
I posted two parcels on the same day, for the same cost £13.00 each, to the same address in Berlin. I loved the idea of a 5 day turnaround for postage. Parcel one arrived - great stuff. Parcel two I was told by Parcel Monkey that the person delivering said the address did not exist. I asked if the person who delivered parcel one could do the same for parcel two - but I was told no. I am now waiting for parcel number 2 to be returned to me here in the UK. And I will try someone else to post it for me. I do hope to get my money back too!
04/05/21 by Joni Stoker
Parcel monkey is a very good service. Almost everything is taken care of. Being forced to add a phone number is not great because customers often do not give it. Amazon does not release phone numbers so I always have to add my own, which is not ideal. This needs to be looked at.
04/05/21 by Ken Trethewey
Parcel Monkey again provided a very useful and complete service at a competitive price.
04/05/21 by Mr David Wood
Good service
04/05/21 by Anita Simpson
I sent a parcel to Spain apparently it should be in there in 7 days however it never arrived to the recipient,he has to pay custom even though the parcel wasnt delivered. I had to wait 2 months and pay again to get the parcel back.
04/05/21 by cesar augusto ramirez
Excellent service
04/05/21 by Friend of Ted
Super easy website to use and plenty of posting options! I send boxes overseas every few months and always use this site as its so easy!
04/05/21 by Customer
Excellent! Thank you.
04/05/21 by Penny HALL
Good services
04/05/21 by Customer
Fantastic all the way from start too finish.
04/05/21 by ian pleasant
It just made parcel sending very easy!
03/05/21 by Customer
Prompt, reliable service. Will use them again. Thank you.
03/05/21 by Anne Shore
Good service but need to improve on Customer Service urgently
03/05/21 by Customer
Did just what I wanted and I got a tree planted.
03/05/21 by Simon Palk
Far better than parcel to go
03/05/21 by Chax creations
We needed to send small fridge (return to the seller) and we are very pleased. All process went smooth. Not bad prices. The only con is poor choice of couriers for that big packages.
03/05/21 by Natalie
Fast and efficient. Good online progress status.
03/05/21 by GS
Parcel monkey is a fantastic portal to book for courier services. Very effective and can communicate well with clients.
03/05/21 by customer
Great service!
03/05/21 by Sonia Kerr customer
First time using parcel monkey and would recommend first class
03/05/21 by Mr James Lee Piggott
Have used parcel monkey a few times and have never had a problem with their service
03/05/21 by Diane Michael
Excellent service.
03/05/21 by Miss Lois Cordelia
Excellent service no problems
03/05/21 by Customer
Good service. Quick and easy.
03/05/21 by Stephen Kingsford
Very easy process, prices good and no issues.
03/05/21 by Ian Walker
I now only use Parcel Monkey to send my parcels to my family in Australia. As well as their prices being very reasonable - they always show up when they say they will and our parcels have always arrived at my daughters house (in good condition) a week after collected from my house.
03/05/21 by Customer
My parcel never arrived
03/05/21 by Sarah whetton
So poor services they have. Wouldn’t recommend anyone if using their services for international delivery. Took money of delivering in a week but it’s about to be a month now and still not delivered. Disappointed.
03/05/21 by Fatima Sheikh
Stay away.. scammers
02/05/21 by Kamil Kierzek
Happy with there service sons received there parcels ???? the next day wow fast postage..
02/05/21 by Marnie
Very simple and effective service highly recommended
02/05/21 by Lee
Perfect service
02/05/21 by musry
Great courier Everything Perfect called to say arrived and delivered item will Gladly use again
02/05/21 by Terence Evans
9 time out of 10 the service is excellent. The rest of the time can be simply let down by human error. For example, a driver not looking in the porch to collect a parcel when this same method of collection had been used more than a ten times previously.
02/05/21 by leslie slack
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