We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,645 reviews.
Great service again.
17/02/21 by Malcolm Roberts
Thank you - clear explanations of the new rules, helpful links and a good result!
17/02/21 by Abi
Very good service to send a large (10kg) parcel to France. It was easy to arrange and included the customs declaration form needed to export to Europe now that we are out of the EU. I will definitely use this company again.
17/02/21 by Robert Heywood
DO NOT USE THIS COMPANY IF YOU VALUE YOUR PARCEL : Parcel sent via Parcelmonkey (Parcelforce service to the EU) on 14th January 2021. It has been sitting in Export hub for 1 month with no update. When contacted via their support ticket system, PM respond quite quickly and say they will look into it which I have found to be complete lies. When I called Parcelforce directly, they confirmed that no request has been lodged by PM, .... and it must be lodged by them for Parcelforce to initiate an investigation. Despite providing this revelation to PM on more than one occasion over several days, they still have not bothered to lodge a request for investigation with Parcelforce. I understand that there are delays with Brexit and COVID, however, a simple update with expected time to resolution would go a long way. Instead, they prefer to fob off customers with a combination of an auto-apology bot or their Auto-Lies bot. Cheap for sure but just not worth the hassle when something goes wrong
17/02/21 by Declan Larkin
whilst this was by far the cheapest method of sending my 3.5kg parcel the option of d.h.l. was not the best service. no contact with a pick up time slot which meant i waited in all day for them, then the ninja delivery man left my £400 parcel outside my parents one bedroomed bungalow whilst they were home waiting for it. I appreciate this is a parcel monkey review & they cant really be held responsible for d.h.l. but on reflection maybe the cheapest isnt always the best option !!
17/02/21 by graham
Our delivery made it in time for our friends birthday however it took a week rather than the 2 days advised but luckily this was still in time
17/02/21 by Customer
First time we used PM - to send a parcel to Germany
Excellent...especially the process of filling in the now necessary customs declarations, the PM site is so helpful and brilliantly set up
Parcel delivered in good time too
17/02/21 by Colin Semmelroth
You are simply the best. Fast, efficient, reliable and economical.
17/02/21 by Vivian Oputu.
Parcel was delivered very quickly which I was very pleased about. My one complaint is can it be made easier to find codes for goods sending abroad please I found that part very stressful.
17/02/21 by Anne Marie Daly
£95 to deliver a parcel through parcel force to the US from the U.K. described as delivery in 2-4 working days... 7 working days later and still not there. My payment is still on hold from PayPal for the purchase as the parcel still hasn’t arrived! Covid disruption shouldn’t come in to this as they shouldn’t be advertising 2-4 working days.
16/02/21 by Customer
Outstanding service
16/02/21 by Mrs Myers
Quick and easy to use. Various options and prices to choose from. Much easier and less time consuming than going into individual parcel companies.
16/02/21 by Mrs.Clare Ward
While parcel monkey was straightforward, the service with DHL was poor. I paid for next day service and it took 5 days with no tracking updates for 4 days. I thought the parcel must be lost. Thankfully it was eventually delivered. So not parcel monkey’s fault and I know these are challenging times but this wasn’t a great overall service.
16/02/21 by Rebecca
Spot on service item delivered on time and at a good price
16/02/21 by j watts
Very efficient and a great way to get quick and value for money delivery quotes. Would definitely use again.
16/02/21 by Irene Hills
Excellent service thank you
16/02/21 by Silly willy
Used it to send a parcel to my parents during lockdown. Courier came on time to collect the parcel from our home (in fact he appeared hours early!) and the parcel was delivered the next day. Definitely worth it for the price. Highly recommend it.
16/02/21 by Matt
initially the service was very good, website easy to navigate etc. however my parcel was damaged in transit. Sent photos of damage and submitted a claim form but very poor response, no phone line, no customer service. Still not resolved after a week. Will not use again.
16/02/21 by John Naismith
Simplicity itself
Online request on Monday, One extremely large Oil Painting delivered safely from Staffordshire to Scotland on Friday
16/02/21 by Harold Phillips
Parcel monkey service excellent , but unfortunately probably due to Brexit 10 days later the parcel has not been delivered
16/02/21 by Customer
Avoids the need have large packages priced at the post office. I found it far easier to obtain a price from Parcel Monkey from home, which seemed to be very reasonably priced amongst the various courier companies. I had to drop the parcel off but there was an option for collection by an alternative company too. All in all, a good service which I will use again.
16/02/21 by Mr S
Fantastic as always - collected one day, arrived the next!
16/02/21 by Teresaweezer
Easy to book, picked up as per schedule, prompt delivery. All I was expecting
16/02/21 by Roger
Efficient and competitive.
16/02/21 by Customer
I have used parcel monkey a couple of times now and the service has been brilliant. Its so easy to arrange for a parcel to be collected and delivered. The website is really user friendly too.
16/02/21 by helen abbott
Collected, and delivered, on time.
16/02/21 by Chris
Easy to get quote, pay, and print label.
16/02/21 by Alison Blackburn
Excellent service.
16/02/21 by Cliffbooks
Reliable and Friendly
16/02/21 by Customer
Quick and easy to organise. Prices in-line with searching sites yourself so no loss and easier when organising a few together.
16/02/21 by Steph Hancock
Very good service, have done collection service
16/02/21 by kalis
Went with Parcel Monkey for the 1st time. Parcel went via Parcel Force. Parcel was returned back to us and written on it said Refused. The person who i sent the parcel to refused it because it was so badly damaged. I phoned Parcel Force to be told I had to go through Parcel Monkey. Parcel Monkey said I never paid extra for insurance. So basically were down by £170 because we didnt know that when you send a parcel without paying extra its pot look whether it arrives in 1 piece or not. Also the item was metal. So will never use them again. Actually had the nerve to say I hope this does not put you off using us again drrr.
16/02/21 by J P Wood
Reliable and speedy service - used many times for international and UK parcels.
16/02/21 by Ros Wickham
Always the best comparative pricing for Parcel delivery.
16/02/21 by Brian Rooney
I have never had a problem always picked up and delivered on time and easy to use the website
16/02/21 by Customer
I awarded (5) stars for the pick up of the parcel my complaint is that one does not know if it was delivered .PLEASE LET ME KNOW !!.
16/02/21 by Mr Raymond Massey
From purchasing the collection to it being delivered to recipient all was done as advised and I was able to track. Great service would definately recommend
16/02/21 by Rachel Miller
Really good service to send a parcel without leaving the house. The website was easy to use and gave a range of carriers to choose from. I used DHL. The parcel was collected in good time and delivered next day. Id definitely use Parcel Monkey again. Thank you
16/02/21 by Liz Thomas
instructions simple and good to have no form filling at the post office
16/02/21 by Olivia Fetherston-dilke
Excellent service. I have used this service before and will continue to do so.
16/02/21 by Elizabeth Davies
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