We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
Delivered on time, good communication ,item undamaged and good price for increased insurance .What more could you want ?
17/02/21 by Customer
The whole process was alright, although I struggled quite a bit with knowing how much alcohol I could send to France (due to Brexit). I contacted the courrier directly, and got my answer. I wish there was a way to phone parcel monkey, to ask specific questions, even though they respond to chat within few hours.
17/02/21 by Ida Meye de Souza
My parcel arrived my destination within 10 days very fast compared to previous services I used especially because my parcel was on the heavier side, I found parcel monkey offered the most competitive price. There was also regular updates on the website which was very nice and they also had precautions in case the delivery got lost. For my first experience using parcel monkey I am very pleased and will be using them again in the future.
17/02/21 by Yin
Excellent service, competitive prices and helpful when there is an issue.
17/02/21 by Dean B
Only used the service once everything was great would have given five stars if I had used more than once
17/02/21 by Customer
They are a dedicated and supportive group and truly experts in their field.
Vernell was very professional, immediately understood what help I needed, and quickly worked to make that happen. He was outstanding.
Hac k ing firm.com
17/02/21 by Anita cambell
Very good collected parcel stuck the appropriate information on, and off they went and it was delivered two working days later.
17/02/21 by Customer Dorset Customer
Excellent
Quick and easy to arrange a parcel collection. Worked out cheaper to go through Parcel Monkey than directly to Parcelforce.
Ideally would like to have an idea of collection time.
17/02/21 by fb
No fuss..job done! I will be using parcel monkey again :)
17/02/21 by ♡Customer♡
Easy to use, my chosen courier arrived as planned and delivered on time.
17/02/21 by Pamg
they should fix time with me they didnt i had to stay at home all day x
17/02/21 by mrs soraya heidari
My parcel was never collected. Disgraceful Service
17/02/21 by Am Chana
Excellent service are always from this App , i will always continue to be with you... Thank you so much for helping me.
Hac k ing firm.com
17/02/21 by CPP
Preparing the paperwork was very straightforward and collection was on time. In the past the tracking system has not been great, but this time I was kept up to date with only a small time delay right up to delivery in Australia.
17/02/21 by Andrew Cullen
Quick and easy service
17/02/21 by Customer
2nd time used this service for delivery to Europe. From start to finish took 7days incl day of booking. Slightly more complicated due to having to complete codes for export to Europe now even though just small gift items but have made a record to make it easier in the future. Ideally delivery could’ve been a day earlier but though still very good considering we are in the midst of a pandemic. Cost speed delivery time and efficiency all score 5* from me
17/02/21 by Kam
Excellent service so simple to use and a good choice of couriers.
17/02/21 by Chris Wallace
Easy to use, fast no fuss web site.
Next day pick up and 24hr delivery at a good price.
17/02/21 by Des
Very very poor service and will never use again and will not recommend them to anyone to use due to the bad customer service. I used their services and my parcel contained a Christmas gifts (clothes, shoes, electric tooth brush and a small bag of toiletries). It was decided that my parcel contained prohibited items and I was provided with three options only 1- collect from Southampton (300 miles away and during a lockdown) 2- pay £15.59 to have my parcel returned (I have already paid £62.47 to parcel monkey). 3- pay £5 plus admin fees to have it destroyed. I tried to communicate with customer services to resolve the issue but no phone number available to speak to someone, only via online texting. The person I spoke to online kept saying refer to the email we sent you and when I stated that the email does not allow me to reply she stated that I have to follow the instructions on that email which are the three options I mentioned earlier. Keep away from these robbing people.
17/02/21 by Hakim
A hope amidst COVIDs remote working challenges
Is it hadnt been for Parcelmonkey, I dont know how we would have been able to send the equipment to our team. Of course, theres been issues, but these usually have to do with drivers themselves, not the site per se. Also, the customer service agents help me every time I need :)
17/02/21 by Customer
Did what they said they would, and no problems. Very happy with the service.
17/02/21 by Ann Perry
They are scammers. Couldn’t pass the Two-Step-Authentication after exhausting all solutions they provided so I didn’t even get to use their service. Requested refund through three different methods all were ignored or system wouldn’t perform. Contacted PayPal to seller himself he tried to put up a hassle kept asking why I need a refund where went wrong after I already explained him everything. Escalated to PayPal claim still waiting on his response. I didn’t even get to use their service at all I requested refund 5 hours after purchasing, their 60 day money back guarantee is a lie!
Hack ingfirm.com
17/02/21 by MMM
Very good service
17/02/21 by Customer
Easy to book, great service
17/02/21 by Miss Lisa Jayne Sarah Maher
Quick service!
17/02/21 by Customer
The parcel was collected exactly when stated it was posted to Australia and arrived between 8 to 10 days as promised!
Will definitely use them again.
Anita
17/02/21 by Raymond
We must have sent over 5000 parcels with Parcelmonkey over the years and have always had 100% perfect service! Thanks again!
17/02/21 by Anthony 'futurescooters' Standish
Great service again.
17/02/21 by Malcolm Roberts
Thank you - clear explanations of the new rules, helpful links and a good result!
17/02/21 by Abi
Very good service to send a large (10kg) parcel to France. It was easy to arrange and included the customs declaration form needed to export to Europe now that we are out of the EU. I will definitely use this company again.
17/02/21 by Robert Heywood
DO NOT USE THIS COMPANY IF YOU VALUE YOUR PARCEL : Parcel sent via Parcelmonkey (Parcelforce service to the EU) on 14th January 2021. It has been sitting in Export hub for 1 month with no update. When contacted via their support ticket system, PM respond quite quickly and say they will look into it which I have found to be complete lies. When I called Parcelforce directly, they confirmed that no request has been lodged by PM, .... and it must be lodged by them for Parcelforce to initiate an investigation. Despite providing this revelation to PM on more than one occasion over several days, they still have not bothered to lodge a request for investigation with Parcelforce. I understand that there are delays with Brexit and COVID, however, a simple update with expected time to resolution would go a long way. Instead, they prefer to fob off customers with a combination of an auto-apology bot or their Auto-Lies bot. Cheap for sure but just not worth the hassle when something goes wrong
17/02/21 by Declan Larkin
whilst this was by far the cheapest method of sending my 3.5kg parcel the option of d.h.l. was not the best service. no contact with a pick up time slot which meant i waited in all day for them, then the ninja delivery man left my £400 parcel outside my parents one bedroomed bungalow whilst they were home waiting for it. I appreciate this is a parcel monkey review & they cant really be held responsible for d.h.l. but on reflection maybe the cheapest isnt always the best option !!
17/02/21 by graham
Our delivery made it in time for our friends birthday however it took a week rather than the 2 days advised but luckily this was still in time
17/02/21 by Customer
First time we used PM - to send a parcel to Germany
Excellent...especially the process of filling in the now necessary customs declarations, the PM site is so helpful and brilliantly set up
Parcel delivered in good time too
17/02/21 by Colin Semmelroth
You are simply the best. Fast, efficient, reliable and economical.
17/02/21 by Vivian Oputu.
Parcel was delivered very quickly which I was very pleased about. My one complaint is can it be made easier to find codes for goods sending abroad please I found that part very stressful.
17/02/21 by Anne Marie Daly
£95 to deliver a parcel through parcel force to the US from the U.K. described as delivery in 2-4 working days... 7 working days later and still not there. My payment is still on hold from PayPal for the purchase as the parcel still hasn’t arrived! Covid disruption shouldn’t come in to this as they shouldn’t be advertising 2-4 working days.
16/02/21 by Customer
Outstanding service
16/02/21 by Mrs Myers
Quick and easy to use. Various options and prices to choose from. Much easier and less time consuming than going into individual parcel companies.
16/02/21 by Mrs.Clare Ward
While parcel monkey was straightforward, the service with DHL was poor. I paid for next day service and it took 5 days with no tracking updates for 4 days. I thought the parcel must be lost. Thankfully it was eventually delivered. So not parcel monkey’s fault and I know these are challenging times but this wasn’t a great overall service.
16/02/21 by Rebecca
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
