We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,644 reviews.
I have used Parcel Monkey before and had no problems. However, this was the first time I have used DHL and it will be the last!! I arranged and paid for Next Day delivery. My parcel was duly picked up and I thought it would be delivered the following day. That did not happen and I had a very disappointed grandson who did not receive his birthday present. I had not been notified by DHL of any delay on the parcel I had to go into tracking to find the parcel. I did receive notification of its delivery the following day.
23/02/21 by HENDERSON
Stated delivery 5-7 days. It’s been nearly 2week and parcel not delivered.
23/02/21 by Pierre
Absolute rubbish Do not use if you value your sanity and or your goods I’m waiting since early December and I’ve had at least 20 plus emails with excuses and lies and still no parcel Do not use them This is a genuine review
23/02/21 by Justin O'Brien
Day 1 - Order placed
Day 2 - Parcels collected
Day 3 - Parcels delivered.
Simple, affordable, efficient
23/02/21 by Paul
Always excellent. My only thought would be to prominently display that import duties to France now kick in at goods valued at over £135. At about 20+% on cost to the receiver this is important to know!
23/02/21 by martin petch
A Happy Customer
23/02/21 by Ken Trethewey
Never had a problem using parcel monkey very competitive prices. Parcels always arrived safely and on time
23/02/21 by Ke
Website stated "3-4 days delivery" (ParcelForce). Its been more than two weeks now and parcel still hasnt arrived (and still counting). Good pricing and prompt collection though.
23/02/21 by Camille
Easy to use, would hesitate to recommend
23/02/21 by Claire
The most incompetent, unprofessional and unorganised company. Even a monkey can do a better job than this group... I paid for a package to be picked-up and with over a week and a half of correspondence, including times which as much as 3 different agents replying to one message with no answer or differing responses, I was finally able to get a credit (that is if it ever happens). It’s amazing this organisation is still afloat, which no doubt is only being propped up by Covid. Stay away, very far away. I suspect this group will go broke once Covid is over...
23/02/21 by Jeffrey
Great service - quick & easy to book, reasonably priced & was delivered within 48 hours of posting. Will def use again
23/02/21 by Claire
Brilliant service and great value for money.
23/02/21 by Jo Ratcliffe
Easy to use and speedy delivery. Sensible cost
23/02/21 by jane
they do what they say , no hassle and fair prices
23/02/21 by IAN PATTERSON
Very pleased with the quality of service
Happily use again
23/02/21 by Customer
My girlfriend warned me that parcel monkey had bad trust pilot reviews, so naturally I booked them to collect my parcel to prove her wrong. They collected my big package the next day, and had it gently inside its intented destination a day later, for a very reasonable price. If parcel monkey was a adult worker, theyd definitely have my custom again. Unfortunately, I have nothing left to post, but would fully recommend their service to others.
22/02/21 by Skankhunt
Came a day late to pick parcel but otherwise good service
22/02/21 by Customer
Sent a small parcel to Germany, collected late. Quoted 3 days delivery. 2 weeks later still not received by my daughter, ( present) Not happy !
22/02/21 by P. Pedley
Very easy to use, gives comprehensive list of alternatives
22/02/21 by Cheshire Regalia
Used for first time last month as my usual parcel handling company was having problems. Was quick, easy and relatively cheap to in comparison with my usual company. Will definitely use again, thanks.
22/02/21 by Glyn
Ive used Parcel Money many times and they have never let me down.
22/02/21 by Steve Swinden
If there was a 0 star rating for this company it would get it simply because I was overcharged. My parcel weighed .7 kg. Parcel Monkey decided it weighed 1.5 kg and charged me an extra £3.89. How this disparity in weight values was reached I really dont know. I venture to suggest a degree in quantum physics is not needed to weigh a hardback book. Ill never use Parcel Monkey again.
22/02/21 by Tim McGuinness
Brilliant service easy to use website
Really good price and lots of different options
Delivered on time
I now only ever use parcel monkey
Highly recommended
22/02/21 by Maria Platt
Excellent site for all your business parcel needs. Ive been with PM for 5 years .Faultless.
22/02/21 by Customer James B in Devon UK
Adds charges later on! After delivery
22/02/21 by Customer Ben smith
On two occasions, recently, I used Parcel Monkey. The first time it took one month for my parcel to arrive to a destination abroad, it was Christmas presents!!! On the second occasion they lost a legal document. The most frustrating thing was that there was no-one ever to talk to, particularly on the second occasion when my relative was waiting for an important document which they lost!!!!
22/02/21 by Mr Christopher Thomas
Reviewed before and I’ll reiterate what I said last time, brilliant fast, cost effective service. Easy to book on, easy tracking and very reasonable cost! Well done Parcel Monkey!
22/02/21 by Sue Jones
Easy site to use, and fair prices, but sending goods into the EU is not straight forward!
22/02/21 by Mr D Cooper
Parcel arrived in good condition. Service was well priced.
22/02/21 by Lisa
After logging on to the website I had within minutes a range of options and a pathway to proceed. I organised my pickup within a further few minutes and paid the fee. Couldn’t be simpler or more effective. Well done
22/02/21 by David
Straight forward and easy to do. Got a great price too.
22/02/21 by Mandy Scott
super efficient service.
22/02/21 by Customer
It was collected and delivered but the picture at the destination was very unclear where it was delivered which created uncertainty and for the price it was a bit annoying.
22/02/21 by Kelly-Ann van der Westhuijzen
Easy and not expensive.
22/02/21 by Jonathan
Easy to use. No issues (so far). Recommended.
22/02/21 by Customer
Simple to use to ship to Germany, and cheaper than the carriers published parcel rates.
22/02/21 by Mr Tired Eyes
Easy to use, best price, quick and safe delivery.
22/02/21 by Libby
Beware when using this company tracking does not update they told us it would it doesn’t I have been in and out if conversations all week trying to get an update and they give me off, they now have said my parcel is over weight and too long, I filmed this before it was sent, they sent one useless pic to prove and now been hit with a further payment of £89 absolute joke and the other parcel is “lost” just don’t bother! They are rude and don’t know what is going on stick with Courier!
22/02/21 by Ben Smith
I had a heavy parcel of books to send someone. I used Parcel Monkey web site which gave me a choice of options. It was easy to use and I sent the parcel for reasonable money. I selected Parcel Force 48. I paid on line, printed off the label and dropped it off at the Post Office all without fuss. I have used them again since. Very good.
22/02/21 by steve h.
This was my first experience using Parcel Monkey UK, but it was great. The website was very clear, the labels printed clearly, the pick up was timely and the parcels got there the next day as promised. All without having to queue. Will definitely use again.
22/02/21 by Customer
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