We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,394 reviews.
Easy transaction and very pleased with the savings on postage
13/02/21 by Steve KIng
Loved this service. Quick and easy and found me a cheap way to send parcel. Will use again.
13/02/21 by Customer
Very pleased with the service I received.
Parcel was collected when they said and delivered next day
despite weather conditions
13/02/21 by Jackie Gray
Excellent. I will definetly use again!
13/02/21 by Kelly Mckay
Amazing service
13/02/21 by Jackie Mcnamee
Great easy to use service
13/02/21 by Customer
Parcel still hasnt arrived and it has taken more than double of what should
13/02/21 by Laura Monroy
Tried Parcel Monkey for the first time to send gifts to my son in Australia as regularly send parcels via Post office and extremely expensive (£40-£80 each time).
Collected on 3rd Feb as per confirmation and delivered to Perth, WA today! Outstanding service, usually take 4-6 weeks and thats with tracking!
Highly recommended and will be using again ????
12/02/21 by customer
My parcel was posted 6 days ago and has not yet reached its destination, this is less than satisfactory
12/02/21 by Henley in Thames resident
Delivered a framed glazed painting without damage. It was well packed but had the potential for the glass to break if handled badly. Thank you
12/02/21 by Di Drummond
Excellent service
12/02/21 by Mrs Gerrie
I was very satisfied with the service provided - timely collection and delivery. Also very pleased with the photo taken upon delivery- providing confirmation that the package was successfully delivered.
12/02/21 by Vessela
Easy and effective way of sending a parcel. Couldnt be better.
12/02/21 by Mike Bement
We use parcel monkey a lot and their pricing and ease of use are very good. Have tried others but not as reliable and although often cheaper it’s not worth the effort. Easy to use and reliable.
12/02/21 by John C
Excellent, stress free and easy service to use. Will highly recommend your services. Thank you.
12/02/21 by Nicola
Good website, easy to get quotes and select supplier.
12/02/21 by William Goldie
Was surprise how fast my son received his parcels the next day super fast ...
12/02/21 by Marnie
I have requested to ship four boxes to Italy. Four weeks later they are still to be delivered and lost. After many requests for an investigation, refunds and return of my parcels nothing has been done Please note there is NO PHONE NUMBER FOR CONTACTS!
12/02/21 by Customer
Very efficient and straightforward system to use
12/02/21 by Arbee
Great service
12/02/21 by Jason Gomersall
Always great service and prices
12/02/21 by Nick Mackley
Easy to use and very good prices
12/02/21 by M Brown
Pick up Service was good - if not a little pricey. Though the parcel has still not arrived - sent 04 Feb and should have arrived 48 hours later. It is now Friday 11 Feb?
12/02/21 by Cheryl Frost
Everything excellent except I have to reschedule second collection because because the first day didnt happen.
Sonia
12/02/21 by Sonia
Great! Seamless, easy to use, easy to fill in the information on the website. I send parcels all the time and this was faultless. The lady in the post office recommended this site to me ;0)
12/02/21 by Customer
Would have given 5 stars, but the label PDF was corrupted and had to be manually re-laid out
12/02/21 by Customer
Everything went as planned
12/02/21 by Freddy
great service
12/02/21 by Customer
Parcel delivered in less than 24 hours. Superb as normal.
12/02/21 by Customer
DHL did not collect on the agreed day. Fortunately, Parcel Monkey enables a fresh collection day to be ordered - without the need for contacting the courier. The courier duly collected the next day, so well done Parcel Monkey for making things so easy!
12/02/21 by Hugh SAWYER
. Always find this to be a fantastic service. More difficult with Brexit, but that is me getting my head around the HMRC codes.
12/02/21 by Customer
All Good.
Thanks
12/02/21 by Nuran Ryustemova
Make sure you have plenty of patience, if something goes wrong you will get zero help and come across the most obstructive customer relations team possible as soon as they have been obstructive for a certain period of time your claim becomes null and void
12/02/21 by matt butler
I payed for 3 days delivered, and at present 2 weeks later, still not delivered.
12/02/21 by Mrs Catherine Humm
This was a straightforward process of sending a package to the US. It appeared to be very effiecient.
12/02/21 by Mrs Caroline Wynne Willson
This was my first time using parcel monkey. I sent a fairly heavy-ish medium sized parcel (kids kitchen) and parcel monkey found the cheapest deal. Easy to arrange through their website. It was much less expensive than I thought it would be and it arrived when expected.
12/02/21 by S South
Good and efficient. I do all my parcels for the business through parcelmonkey! Very clear and easy to navigate
12/02/21 by JCrossCustomer
Excellent, fast and efficient service from UK to Nairobi, Kenya.
12/02/21 by Customer
Quick, smooth and hassle free delivery. 20KG of books delivered right on time. UK to Dubai. Tracking and communication was on point even in this pandemic. Will always use their services.
12/02/21 by Roshan Joseph
Excellent service!
12/02/21 by Tim.P
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