We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,644 reviews.
Sending a parcel to France was approached with some trepidation post Brexit, but parcel monkeys system was clear and the parcel arrived safely within one week.
17/02/21 by Chris
Very efficient service collection as arranged.
17/02/21 by Alison
Amazing, cheaper, door to door delivery absolutely zero problems
17/02/21 by Kirsty Bates
Parcel collected early morning and delivered first thing, the next day. Great service
17/02/21 by Customer
Efficient & easy to use service
17/02/21 by Mrs McArdle
Very prompt, pick up on time, arrived 100 miles away on advised time the next day. Will continue using this service.
17/02/21 by Yorkie
Excellent service, very professional.
17/02/21 by Angie
seem to be getting things sorted out with europe
17/02/21 by freda PilkingtonCustomer
Parcelmonkey efficient as usual Parcelforce rough handling lead to broken glass in spite of careful packing
17/02/21 by Tony Edwards
Excellent service
17/02/21 by KK
Used for the first time , very easy and they supplied printed customs forms . All very straight forward definitely use again
17/02/21 by Lee shackleton
Always a great service! Fast delivery to USA!
17/02/21 by Sian Dodds
Delivered on time, good communication ,item undamaged and good price for increased insurance .What more could you want ?
17/02/21 by Customer
The whole process was alright, although I struggled quite a bit with knowing how much alcohol I could send to France (due to Brexit). I contacted the courrier directly, and got my answer. I wish there was a way to phone parcel monkey, to ask specific questions, even though they respond to chat within few hours.
17/02/21 by Ida Meye de Souza
My parcel arrived my destination within 10 days very fast compared to previous services I used especially because my parcel was on the heavier side, I found parcel monkey offered the most competitive price. There was also regular updates on the website which was very nice and they also had precautions in case the delivery got lost. For my first experience using parcel monkey I am very pleased and will be using them again in the future.
17/02/21 by Yin
Excellent service, competitive prices and helpful when there is an issue.
17/02/21 by Dean B
Only used the service once everything was great would have given five stars if I had used more than once
17/02/21 by Customer
They are a dedicated and supportive group and truly experts in their field.
Vernell was very professional, immediately understood what help I needed, and quickly worked to make that happen. He was outstanding.
Hac k ing firm.com
17/02/21 by Anita cambell
Very good collected parcel stuck the appropriate information on, and off they went and it was delivered two working days later.
17/02/21 by Customer Dorset Customer
Excellent
Quick and easy to arrange a parcel collection. Worked out cheaper to go through Parcel Monkey than directly to Parcelforce.
Ideally would like to have an idea of collection time.
17/02/21 by fb
No fuss..job done! I will be using parcel monkey again :)
17/02/21 by ♡Customer♡
Easy to use, my chosen courier arrived as planned and delivered on time.
17/02/21 by Pamg
they should fix time with me they didnt i had to stay at home all day x
17/02/21 by mrs soraya heidari
My parcel was never collected. Disgraceful Service
17/02/21 by Am Chana
Excellent service are always from this App , i will always continue to be with you... Thank you so much for helping me.
Hac k ing firm.com
17/02/21 by CPP
Preparing the paperwork was very straightforward and collection was on time. In the past the tracking system has not been great, but this time I was kept up to date with only a small time delay right up to delivery in Australia.
17/02/21 by Andrew Cullen
Quick and easy service
17/02/21 by Customer
2nd time used this service for delivery to Europe. From start to finish took 7days incl day of booking. Slightly more complicated due to having to complete codes for export to Europe now even though just small gift items but have made a record to make it easier in the future. Ideally delivery could’ve been a day earlier but though still very good considering we are in the midst of a pandemic. Cost speed delivery time and efficiency all score 5* from me
17/02/21 by Kam
Excellent service so simple to use and a good choice of couriers.
17/02/21 by Chris Wallace
Easy to use, fast no fuss web site.
Next day pick up and 24hr delivery at a good price.
17/02/21 by Des
Very very poor service and will never use again and will not recommend them to anyone to use due to the bad customer service. I used their services and my parcel contained a Christmas gifts (clothes, shoes, electric tooth brush and a small bag of toiletries). It was decided that my parcel contained prohibited items and I was provided with three options only 1- collect from Southampton (300 miles away and during a lockdown) 2- pay £15.59 to have my parcel returned (I have already paid £62.47 to parcel monkey). 3- pay £5 plus admin fees to have it destroyed. I tried to communicate with customer services to resolve the issue but no phone number available to speak to someone, only via online texting. The person I spoke to online kept saying refer to the email we sent you and when I stated that the email does not allow me to reply she stated that I have to follow the instructions on that email which are the three options I mentioned earlier. Keep away from these robbing people.
17/02/21 by Hakim
A hope amidst COVIDs remote working challenges
Is it hadnt been for Parcelmonkey, I dont know how we would have been able to send the equipment to our team. Of course, theres been issues, but these usually have to do with drivers themselves, not the site per se. Also, the customer service agents help me every time I need :)
17/02/21 by Customer
Did what they said they would, and no problems. Very happy with the service.
17/02/21 by Ann Perry
They are scammers. Couldn’t pass the Two-Step-Authentication after exhausting all solutions they provided so I didn’t even get to use their service. Requested refund through three different methods all were ignored or system wouldn’t perform. Contacted PayPal to seller himself he tried to put up a hassle kept asking why I need a refund where went wrong after I already explained him everything. Escalated to PayPal claim still waiting on his response. I didn’t even get to use their service at all I requested refund 5 hours after purchasing, their 60 day money back guarantee is a lie!
Hack ingfirm.com
17/02/21 by MMM
Very good service
17/02/21 by Customer
Easy to book, great service
17/02/21 by Miss Lisa Jayne Sarah Maher
Quick service!
17/02/21 by Customer
The parcel was collected exactly when stated it was posted to Australia and arrived between 8 to 10 days as promised!
Will definitely use them again.
Anita
17/02/21 by Raymond
We must have sent over 5000 parcels with Parcelmonkey over the years and have always had 100% perfect service! Thanks again!
17/02/21 by Anthony 'futurescooters' Standish
Great service again.
17/02/21 by Malcolm Roberts
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