We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,394 reviews.
Considering the delivery was from the UK to Nepal, this was the cheapest delivery option and arrived when it said it would with 0 problems. Thank you.
07/02/21 by Kayleigh
Awesome service as allways
07/02/21 by Sean
Brilliant service at the best prices.
07/02/21 by fergie 1507
Great service. Good value. Easy to use.
07/02/21 by Tony
Very easy to use. Quick collection and delivery. Thank you.
07/02/21 by Lyn
This is probably not the fault of Parcel Monkey but of post-Brexit shambles but my parcel has so far been stuck for five days somewhere between exported and in delivery country. The lack of tracking information is very worrying indeed. I appreciated the help given by Parcel Monkey in filling in the paperwork required to get the parcel through customs but have no idea at the time of writing whether this was successful or not.
07/02/21 by Customer
Very impressive - book picked up and delivered to Egypt within a week.
07/02/21 by Justin T
Fast and efficient service
07/02/21 by Lisa Case
Excellent service!
Collected early and delivered promptly the following morning!
07/02/21 by Paul Robins
another great service.
07/02/21 by Mourne Militaria
Great service at a great price would thoroughly recommend
07/02/21 by nicholas chandler
2nd time of using & was just as good as first time.
Excellent service. All went to plan smoothly & quick.
07/02/21 by Nick
Used DHL via Parcel Monkey - much much less expensive than using DHL direct - will use again
07/02/21 by eCigs Direct Customer
Simple to use. Worked brilliantly
07/02/21 by Ian Samuels
Marvellous service, picked up on Tuesday, delivered in USA on Thursday, fabulous.
07/02/21 by Kevin
Excellent service never lost a parcel or had one delayed and additional insurance is very competitive
07/02/21 by Simon knott
Excellent service yet again would not use any other company only parcel monkey THE BEST!!!!
07/02/21 by Customer
Excellent service
07/02/21 by Customer
very good service and very helpful
07/02/21 by alan southcombe
Ive used Parcel Monkey numerous times and never had an issue with the service.
Would be five stars but sometimes it recommends a pick up service and after you enter all the details it tells me its not available. Why suggest the option in the first place? It had the post code of both sender and recipient before you enter all the details.
07/02/21 by Ian Tannock
fast friendly service found options to my needs & reasonably priced for my needs
07/02/21 by Mr Metcalfe
I paid for parcelforce to deliver within 5 days. 10 days later still no news.
07/02/21 by Customer A
Parcel not arrived. Can’t be much worse than that.
07/02/21 by Customer
Best price, used Djl drop off, was notified when delivered, very efficient
07/02/21 by Margo Clark
No problems what so ever. All went really smoothly.
07/02/21 by Customer
Simplifies your search, quick and easy!
07/02/21 by Customer
Thanks parcel monkey, everything on time, with the care I appreciate your service.
07/02/21 by Customer
Excellent service. Good price. Kept me well informed on the parcels progress throughout the process. Parcel arrived safe and sound.
07/02/21 by Dave
Excellent and outstanding as always.
07/02/21 by Customer
The website was easy to use. The booking process was efficient and the parcel was collected and delivered on time. Thank you
07/02/21 by Marius De Wet
No concerns. Feel confident to use parcel monkey again when sending back a big item. Good that you are given the price of many delivery companies and the price. Used DPD and paid a value for money price. item delivered in one peace.
Happy with outcome!
07/02/21 by Racquel Lowe
Great service, worked very well and parcel arrived safely.
Thanks
07/02/21 by Mrs Anne Duncan
Used ParcelMonkey for the first time to send a care package of treats to my family in LA. Easy & efficient and arrived within 5 days. A good app because you always get the lowest price and they make customs easy too.
07/02/21 by Mags Arnold
Cheaper than going direct, worth using
07/02/21 by Thomas
A quick, easy and trouble free service. Will definitely use again.
07/02/21 by Ann Moloney
Prompt and good price
07/02/21 by NATALIE SOLE
Great. Never had any major issues as of yet & all done & paid for ready to go from my desk!
07/02/21 by janet
Once again a company (although not physically involved with the deliveries) but do not honor any insurance claims when a parcel is both delivered and returned damaged beyond repair!! When I made parcel monkey aware of the situation, after careful consideration by their customer care team, they decided that the damaged parcel wasnt covered by the insurance they purposely sold me! Whilst requesting a refund of the insurance premiums that were wrongly taken by parcel monkey I have been continuously dismissed by the customer service team by them telling me that they dont offer insurance for free standing items of furniture, My point exactly !! The questions being WHY then did they charge me an insurance premium, not only once but TWICE ? and Why are they now refusing to refund me for a premium that shouldnt have been taken in the 1st place? These guys are cheap for a reason!!
07/02/21 by directalcoholaction.com
Good, cheap service
07/02/21 by Adam C
Great service as always, used the site several times now and can’t fault it. Quick and easy to use website, a lot of delivery options, cheap and so convenient! Especially the pick up service from your door. Will definitely be using parcel monkey as much as I can!
06/02/21 by Jodie
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