We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,645 reviews.
DHL did not collect on the agreed day. Fortunately, Parcel Monkey enables a fresh collection day to be ordered - without the need for contacting the courier. The courier duly collected the next day, so well done Parcel Monkey for making things so easy!
12/02/21 by Hugh SAWYER
. Always find this to be a fantastic service. More difficult with Brexit, but that is me getting my head around the HMRC codes.
12/02/21 by Customer
All Good.
Thanks
12/02/21 by Nuran Ryustemova
Make sure you have plenty of patience, if something goes wrong you will get zero help and come across the most obstructive customer relations team possible as soon as they have been obstructive for a certain period of time your claim becomes null and void
12/02/21 by matt butler
I payed for 3 days delivered, and at present 2 weeks later, still not delivered.
12/02/21 by Mrs Catherine Humm
This was a straightforward process of sending a package to the US. It appeared to be very effiecient.
12/02/21 by Mrs Caroline Wynne Willson
This was my first time using parcel monkey. I sent a fairly heavy-ish medium sized parcel (kids kitchen) and parcel monkey found the cheapest deal. Easy to arrange through their website. It was much less expensive than I thought it would be and it arrived when expected.
12/02/21 by S South
Good and efficient. I do all my parcels for the business through parcelmonkey! Very clear and easy to navigate
12/02/21 by JCrossCustomer
Excellent, fast and efficient service from UK to Nairobi, Kenya.
12/02/21 by Customer
Quick, smooth and hassle free delivery. 20KG of books delivered right on time. UK to Dubai. Tracking and communication was on point even in this pandemic. Will always use their services.
12/02/21 by Roshan Joseph
Excellent service!
12/02/21 by Tim.P
Brilliant and well priced
12/02/21 by Mrs Susanne Willsher
Excellent. Very easy to use website. Will certainly use again
12/02/21 by simmons
Easy to use quick pick up
12/02/21 by lilacuk
Very easy, great reliable service
11/02/21 by Pete (Nottingham)
Parcel delivered securely but not delivered on the day we booked sadly Birthday missed ..........
11/02/21 by Mr Roy Harrington
The service was efficient and identified the best option for delivering my parcel.
11/02/21 by Mrs Gaynor Lewis
Excellent service - reliable- quick- efficient
11/02/21 by Munro
Great delivery
11/02/21 by Edward Bourke
Excellent service. Will use again.
11/02/21 by Gary
Excellent service and best value - very happy and despite Brexit complications our parcel arrived safely.
11/02/21 by M H
Item arrived at destination broken. Very disappointed
11/02/21 by Neil holmes
Managed to get a good deal and the websites easy to follow. Will use again!
11/02/21 by Chris
Easy to use comparison site. ParcelForce delivered on time ✅
11/02/21 by Mr Steve Bruun
Delivered from Uk to Cork Ireland ????????-8 days
11/02/21 by Dorota
First time using and found it very good.
We were surprised how much sending a parcel to Hong Kong was via the PO so parcel monkey was able to get us the cheapest way to get it there.
11/02/21 by Paul Gray
I’ve used ParcelMonkey on a few occasions now, great website to find best courier prices and easy to navigate and never let down by my choice of courier. I would definitely recommend
11/02/21 by Customer
Easy to arrange and good price
11/02/21 by Miss Youles
Its a very easy to use service which gives you lots of options of different courier companies and their fees. Once you select the one you want, Parcel Monkey will email the address label and you simply drop off your package at your chosen outlet.
11/02/21 by Diane Beavis
Good reliable deliveries
11/02/21 by Mr Laurence Carter
The parcel has not been delivered and Courier cannot find it
11/02/21 by Andrew Brice
Thank you very much arrived today and everyone happy
11/02/21 by Mr Gerard
I had a parcel collected 11 days ago and it is still stuck in the international hub!!! Parcel Monkey customer service keeps telling me to be patient and wait for updates, which is not very helpful at all. I cannot call and talk to anybody because they dont have a telephone line. I will not use this company again.
11/02/21 by Raffaella
Excellent, sent from UK to Caribbean. Very pleased would use again.
11/02/21 by Customer
Did exactly what I wanted and somehow was half the price than using the the supplier direct
11/02/21 by Customer
All went as planned
11/02/21 by Peter Macintyre
Unable to place an up to date review, still awaiting the parcel to reach its destination.
11/02/21 by Brenda Lambert
My package is lost, and no one know where it is.. and no updates
11/02/21 by Louise
So easy to price up and print out labels. Easy to choose the best option. Highly recommend parcel monkey.
11/02/21 by Gemma Richards
All easy and good
11/02/21 by Dt
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