We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,392 reviews.
Collection was an absolute joke, had to rebook 3 times therefore wasted 3 days waiting in for the parcel to be collected, that being said once it finally had been collected delivery was fast , online chat team havent a clue whats going on either will be inclined to use another courier infuture
20/02/21 by Louby
Quick and easy way to compare prices and options
20/02/21 by Customer
Very poor service. Im still waiting on a parcel to be delivered 3 weeks after the sending date. I wouldnt use this service again.
20/02/21 by Customer
Perfect, very easy to arrange and went very smoothly. Would use again. ????
20/02/21 by Customer
Good service
20/02/21 by Roberto Bentalini
Its all worked pretty well so far...keep up the good work.
20/02/21 by Ian Spratt
We were delighted that the courier arrived promptly within the time frame that we had been given. However I was taken aback when he flatly refused to sign the form that Parcel Monkey declared was essential proof that the parcel had been collected by the courier.
Nevertheless I am pleased to report that the parcel arrived safely at it’s destination in very rapid time.
20/02/21 by E A Newson
Very simple to compare courier products/prices, and home collection / home delivery happened exactly as described. I’ll never be standing in a Post Office queue again!
20/02/21 by Wendy Laws
Great service and reliable. I have used this company several times to send parcels overseas and they have always been great!
20/02/21 by Mrs Sylvie Fraser
Never any problems with this site fast efficient service
20/02/21 by Customer
wheres my refund you ***** people
20/02/21 by David
Very quick service. Reliable and will definitely use again
20/02/21 by LEE WILLIAMS
Sent 10kg parcel U.K. to Canada and was less expensive, easy and just as quick.
20/02/21 by CNS
All went to the usual time period no problems I like their service its reliable easy to do
20/02/21 by MARGARET OTWAY
Fabulous Service!
20/02/21 by Mrs Diane Margaret
Easy to use site with lots of options, competitive pricing. Recommended.
20/02/21 by Customer
I did not receive my parcel yet. This is very poor service and customer service too.
20/02/21 by Customer Javier
Really satifisfied with the choice and price of this service I was confused about shipping to the EU, with the new rules and it gave me choice to use a company that fit the bill. I ended up using DHL through parcel monkey and their service was amazing.
20/02/21 by TYhra
I was very pleased with the prices on offer, including added liability for high-value items. The item was delivered quicker than expected and in excellent condition.
I have only two real bugbears: 1, the pickup options were limited to weekdays and no specific time was given until the day of the pickup, which meant for someone who works shifts it was difficult to arrange for a reliable time
2, the tracked delivery schedule was inaccurate and led to me believing the item was much further behind than it actually was.
20/02/21 by C Young
Great service
20/02/21 by ann
Used Parcel Monkey a few times. Competitive pricing and do what they say.
20/02/21 by Paul Fisher
I thought Id seen bad service by now, but these guys top it all. Basically, they present themselves as a courier, take your money, take your package, and probably dump it in landfill - it just disappears and there is no way to get through to them. As experienced crooks they have no phone, no address, you can only talk on chat to robots which repeat the same line. These people are just thieves and I hope the authorities move in to shut them down soon.
20/02/21 by Rob H
Excellent service as always.
20/02/21 by Customer
Very quick, easy and simple to use.
20/02/21 by Thomas
Excellent service!
20/02/21 by TSS
Very reliable service, package arrived well on time. Service is highly recommended.
20/02/21 by Ms Anke Wagner
Very efficient service. They did exactly what they said they would in their confirmation email. I will use them again.
20/02/21 by Ms. jay brook
Can’t speak highly enough of this excellent service!
Thanks so much.
20/02/21 by Jim Bryden
Very pleased with the service. Makes sending parcels so easy.
19/02/21 by ms glover
Very reliable and prompt service at great price
19/02/21 by Client
Great service and easy to use.
19/02/21 by Simon
This is Parcelforce not Parcel Monkey specifically but I dont appreciate they first tried to deliver to an address nowhere near the recipient and then left it at the depot without sending him (or me) any notification, even though I gave them his number for that purpose.
19/02/21 by Meryl
Great work all around.
19/02/21 by Steven Dresser
Best service....the site be very easy to use to sent parcel .best price and always fast ????
19/02/21 by HARISSE PARSOTOMO
goods collected and delivered on time
19/02/21 by Portnellan Farm LLP
Dropped off Saturday, delivered Sunday morning. Brilliant. And such good value.
19/02/21 by Sally
Easy to use, cheap and does not try to rip you of for £9 of insurance like parcel2go
19/02/21 by Mike Gibson
Great, nice and easy to use, love parcel monkey
19/02/21 by Deborah Head
Excellent speedy service easy to complete paperwork
19/02/21 by Lorelei Straw
Good service again, keep it up.
19/02/21 by Customer
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