We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,644 reviews.
Printing of Label I have now waited over 50 minutes for the print a label action on my computer. To enquire why this is taking so long their chat site has had a permanent number of 22 people on chat. It is impossible to arouse any response. Payment has been made, however its impossible to obtain any information for the delay. Its a very poor way to treat customers. I shall cease to use this compsany. I do not recommend Parcel Monkey
25/02/21 by John Prendiville
Very competitive
25/02/21 by Mark Waine
They provided 5 shipment labels with the same tracking number.I sent tracking to customers. It is easy to imagine that all 6 shipments according to the tracking number provided was signed by one recipient. Of course, the other 5 customers after checking the tracking number requested a refund.Parcelmonkey customer service totally ignored my messages. Unfortunately, I would never think that you need to check tracking-numbers on each label that is generated by their system. Totaly ignorants.AVOID!!!! at any costs
25/02/21 by Maciej Buszko
Easy to use site good communication prompt service
25/02/21 by StevieB
Useless company, Do not use. Parcel is currently 2 Days past its delivery date and not an update in sight. This company resells services without any method of communication other than email?? My response was to wait for 24 hours for an update to be relayed to me: "Apologies, unfortunately, we only communicate with the couriers through email as we dont have a call centre yet. Rest assured, the soonest we hear from the courier, we will advise you" Jesus, just go direct with the delivery company next time, keep away from these guys.
25/02/21 by Jacob Popham
Takes the stress out of posting parcels
25/02/21 by Stephen
Ive used Parcel Monkey three times now and I am VERY impressed with the service and the way it all links up with couriers. Faultless and really happy to continue using for any parcels I need to send :)
25/02/21 by dmd_84
Great service, I used Parcelforce 24 at a very reasonable price for a large heavy parcel. Didn’t get there in 24 hours but it arrived the next day so was happy with that. Will definitely use again.
25/02/21 by Mr Purser
Easy to use, very cheap considering weight, nothing broken in transit so it mush have been handled well (30Kg)
Will use again
25/02/21 by Customer
My parcel was collected on time, and reached its destination within a week.
Excellent service, and I wouldnt hesitate to use Parcel Monkey again.
25/02/21 by Customer
Streight forward and good service parcel collected the next day
25/02/21 by Customer
I got some estimates from the website,
Packed my item, measured and weighed it then paid on-line and printed the delivery label.
Took it to my local Post Office and it arrived 2 days later.
All very straightforward and competitive pricing.
25/02/21 by Mike Norman
Brilliant service - price was really good and easy to book. We used to use P$D but their customer service is dreadful, Parcel Monkey is so much better and well be using them from now on.
25/02/21 by A fed up customer
Good choices of options and cheaper than going direct. Picked up on time and deliverd next day.Label printing is not straightforward as it ititially prints 4x full size.
25/02/21 by hootgibson
Awful quoted £32 to send parcel went to check out with PayPal cost was over £65 only noticed at the very end
25/02/21 by Mr Philip Andrews
Yet to deliver parcel 10 days on!
25/02/21 by Customer
Excellent service from start to finish
Highly recommended. 10/10.
25/02/21 by Gary
Excellent and efficient service. So much cheaper than using Royal Mail
25/02/21 by Pam
very straight forward to book a collection and payment. They collected on time on fuss.
25/02/21 by Customer
Ive started to use Parcel Monkey more and more as another comparison parcel company I used let me down on numerous occasions. There was no way of contacting the other company when issues arose (no phone number and only a chat bot with stock answers), but when I needed to contact Parcel Monkey, I was able to speak to an operative more or less straightaway.
Great prices, great service and will use them again.
25/02/21 by The Rug Souk
One of my parcels took 2 weeks to arrive but otherwise Parcel monkey are great and I have never had a problem
25/02/21 by CAR
Good price, fast service
25/02/21 by Andy
Excellent service, so easy to use ???? would definitely recommend.
25/02/21 by Stephen Atkinson
delivered quickly and at a good price
25/02/21 by Graham (Peterborough)
Brilliant,
First time user so wasnt sure how things worked. It was so simple. The price was the first thing that drew me to the service, but the ease of having the item collected without queueing at the post office makes this a service I will certainly being using in the future.
25/02/21 by Michelle
Service was arranged promptly and actioned in the times described.
Many thanks
25/02/21 by G L
Very poor service at drop off location! The parcel has taken forever to reach and not all all within the expected delivery days stated! The drop off location did not even sent off the parcel for dispatch till after I had made a complaint’, the only stars is for their quick handling and reply of customer service.
25/02/21 by Customer
Parcel picked up at time stated, arrived at time stated. Brilliant service, highly recommended
25/02/21 by Annie
My parcel is delivered on time. Great service
25/02/21 by Customer
Collected Monday afternoon, delivered in Boscastle by mid day next .Cant ask for better.
24/02/21 by Fred Ritter
Reasonably priced and delivered as agreed
24/02/21 by Customer
Easy, quick without problem
24/02/21 by Andrea C
Ive used these guys to ship an awful lot of parcels in the past year, and generally they are great. The disppointment comes when there is a problem with a late collection or delivery (which has happened a few times in the past few weeks now). Each time they hide behind their Ts&Cs stating "its not 5 days late, therefore there is no refund due. I find this very poor - if you sell a service with a 24/48hr delivery time, you should stand by that!
24/02/21 by Jamie mckeen
All good
The parcel was delivered before I even had chance to send the tracking info to the purchaser
24/02/21 by Customer
Excellent service...
24/02/21 by Praveen
Good service, did exactly what they said they would and at a very reasonable price! Only improvement would be an estimate time for collection on the day. Would use again.
24/02/21 by David Garner
My parcel arrived intact and on time. Also was the best price online to ????
24/02/21 by Very Happy Customer
Very easey to do oline and very reasnbale price and they pick up on time i will use again and tell my friends.
24/02/21 by Maureen gransden
Efficient service ... Will use again
24/02/21 by Larshan Muthulingum
Fast pick-up, the parcel has arrived destination by around 10 days from pick-up
24/02/21 by June Tang
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