We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,394 reviews.
Very good service
14/02/21 by Susheel
Easy to use Parcel Monkey, no issues at all,
My issue is with Amazon uk for making me return there faulty item because magically they have no couriers in the area to pick up my item 21.2kg and 4feet long, I had no choice but to use this service!
14/02/21 by Customer
You should take the dimensions into account before giving a quote, rather than showing cheap quote and after going ahead and giving additional info about dimensions giving a message this size is big so have found another parcel company. But apart from that very good service will definitely use again and will recommend to family n friends.
14/02/21 by shiteel
Was easy to use and pick up and delivery all went very Smoothly
14/02/21 by Scott Thomson
Great service as usual
14/02/21 by Jacqui Deakin
Easy to navigate website, several options to choose from
14/02/21 by Gilly S
Terrible Havent delivered my next day parcel 2 days later still no sign of it And they havent even contacted me Would never use again
14/02/21 by Customer
Quick & reliable.
14/02/21 by Jas
Easy site to use- great service - all went to plan and I will use again
14/02/21 by Sharon Dray
Stress free from start to finish. Picked up from my door and with my Brother in Australia in no time !
14/02/21 by Customer
Affordable parcel delivery.
14/02/21 by MsEve
You done a good job . Keep it going
14/02/21 by Kenneth
Done quite a few parcels now with no problems. Recommended.
14/02/21 by Customer
Exactly what we requested, good price and courteous service. Covid safe delivery.
Very pleased all round
14/02/21 by Customer
Great service
14/02/21 by H Williams
Brilliant service very pleased with the fast delivery.
14/02/21 by Beverley Evans
Efficient, on time and not too costly, ideal!
14/02/21 by John Reid
Great valve cheaper than all the other courier services.
14/02/21 by Susannah Trangmar-Ward
Quick and easy - got the job done at a great price
14/02/21 by Jane
Service as described, easy to use.
14/02/21 by E Jackson
Great service at a competitive price no hitches all good.
14/02/21 by ray emery
great ! veery good service will use again efficient good value
14/02/21 by Andrew Croft-Brown
Great service and cheap prices only in UK.
14/02/21 by Emad Abualzulof
Collected and delivered, both on time as advised. Happy with service.
14/02/21 by Belinda Podd
the item was collected on time and driver was very helpfull and polite
14/02/21 by Customer
A very easy website to use and definitely the best price around. Collection and delivery of my parcel was on time and efficient
I will definitely be using Parcel Monkey again
14/02/21 by Zara Mahmood
Brilliant service
14/02/21 by Janet C
GREAT SERVICE RECEIVED TEXT AND EMAIL ABOUT PARCEL UPLIFT VERY PUNCTUAL
14/02/21 by Graeme Clarkson
Used parcel monkey many times sending parcel within the UK and abroad as well. Found them very good, never had any issues using their website or service. Recommend it 100%
14/02/21 by Csilla
Great smooth transaction no problems .
14/02/21 by Robert francis
Recommended to me, 1st timer on site, very easy to use, easy drop off, price comparisons easy to understand. Very Happy will use again.
14/02/21 by Andrew Charalambous
Always provides a good reliable service
14/02/21 by Sherry Stone
Fast efficient service. Would certainly use again.
14/02/21 by Elizabeth Barron
Simple to use. Very helpful.
14/02/21 by Customer
Everything was done on time, no complaints.Ron Clark
14/02/21 by Ron and thanks for your order
Website is easy to use, prices competitive. Parcel was collected on promised date.
14/02/21 by Maxine Roach
I understand that at the end of the day it is solely the responsibility and actions of the courier should anything not go to plan, but as far as Parcel Monkey and their app go, I cant fault them. It was quick and easy to book the service I wanted and to print the label myself.
14/02/21 by Trax
I have had a terrible experience with this company. I sent Christmas presents to Barcelona in early December. They never arrived. I have had about thirty separate communications with this company. Initially they said I just had to wait until my parcel was returned to them but many weeks later when my goods didn’t get returned or delivered they threw the onus back on me saying I should have taken out insurance on my goods - we’re talking about children’s Christmas presents! Not only disappointing for the children but totally frustrating when they used delaying tactics and partially blamed DPD. I am now left without my goods and they’re not interested in considering compensating me! I wouldn’t recommend this company at all. Swerve them!
14/02/21 by J Murphy
Very efficient. Nothing to complain about.
14/02/21 by Customer
Very easy to use, good selection of carriers. To choose from.
14/02/21 by Barry Seymour
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