We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,394 reviews.
I have had no delays yet On two occasions very pricey which was a surprise and went elsewhere On the whole its a good service
09/02/21 by MARGARET OTWAY
Done as arrangements, no fuss
09/02/21 by Geoff Stickland
I always go to Parcel Monkey when I need to send a parcel. They give a great choice of companies and the prices. I have sent two parcels recently and both were collected as stated and arrived promptly and in good condition. Highly recommended.
09/02/21 by Ian Thomson
booking the parcel on was very quick and easy, however the parcel is still at the sorting hub and there hasnt been any activity for a week. I understand that this is more to do with the courier however the courier cant now give me an answer directly and parcel monkey had to take it up with them for me, that just means more delays.
09/02/21 by Customer
Really good all delivered fine the next day
09/02/21 by Customer
Excellent service fast delivery good value will use again
09/02/21 by Karen B
Easy to use. Clear information.
09/02/21 by suzanne
This was a fabulous service from pick up to drop off. Would highly recommend. Our boxes wemt from London to NZ in 6 days door to door.
09/02/21 by Andrew D
This company will happily take your money for insurance but when it comes to a proper claim and paying out. They will find every excuse under the sun. This is why they have come off main social media platforms as they know they are happily robbing people who are in trouble during corona virus. What a shameful act.
09/02/21 by Jamaal Mahmood
Thank you. I was very worried about sending a parcel to South Africa. It got there safely and without any problems.
09/02/21 by Samantha Thwaites
Dreadful. I paid for next day delivery but my parcel was still at the drop-off shop 6 days later. Now, they say theyve lost it. Stolen it more like.
09/02/21 by Sean Kirby
Fantastic service - so cheap and such a good way of sending parcels!
09/02/21 by customer
A+++ very goog service
09/02/21 by Customer
Great service
09/02/21 by Mr David Coughlan
Took an extra £20 out of my account after delivery without informing me beforehand. Claimed measurements were wrong yet do not provide any evidence and state that it is my responsibility to provide photographic proof of measurements for a parcel that has already been opened by the recipient. The most shady business Ive ever dealt with
09/02/21 by Customer
Very easy & Quick to use!!
09/02/21 by Simon Chamberlain
Very easy way of finding snd booking a parcel service. Would use again.
09/02/21 by Sue in Salisbury
Collected at the time I requested, and delivered promptly the next morning. Brilliant service. Thank you
09/02/21 by Customer
Very good, quick service and helpful courier who collected .
09/02/21 by D King
Excellent collection and delivery service, couldn’t fault it. Easy to use and delivered in good time.
09/02/21 by R Murray
My parcel still hasnt left the UK even though I paid for a service to have it in my destination country withing 3-7 days. When I phoned up a week later to find out where my parcel is (tracking it shows the one week its collected and at Heathrow and then 3 days later its only been collected and never updated again) I was told by the customer service person they were told to say its due to Covid. Covid cant be the excuse for everything. Very disappointed in myself that I didnt rather go with DPD as I heard ppl say their parcels got delivered within 4 days.
09/02/21 by Customer
Do not rely of them if you want something collected / delivered on a particular date. Order a collection to deliver a birthday present. Ordered on Friday for collection on Tuesday. I checked with the delivery company on the day of collection and they had no record of the collection whatsoever. I contacted parcel monkey who just apologised and said the courier didnt receive the collection request. So parcel monkey had between Friday and Tuesday to rectify the issue but nope. They do not offer refunds or discounts or anything of the sort for delays like this. You simply cannot rely on them.
09/02/21 by James Whitehead
Excellent service
09/02/21 by Liz Davies
Good options to ship national and international.
Perfect for paperwork and customs clearance - all in all great system!
09/02/21 by seb
Cannot fault this service at all! Highly recommended
09/02/21 by Mr and Mrs Ford
Excellent service. No problems at all.
09/02/21 by Pat
Cheaper than going direct and all collected and delivered perfectly, even in the snow
09/02/21 by Natasha Spanswick
Despite the lockdown the parcel came earlier brilliant !!
09/02/21 by Customer
Best rates, user-friendly website and efficient system.
09/02/21 by Mr HARRISON
A good and quick service.
09/02/21 by Ervin Akerman
On time, deliver perfect.
09/02/21 by Brad
Excellent service. A friendly pickup.
09/02/21 by Customer
Brilliant website. So easy to use and prices are spot on. Had no trouble posting a large delicate item and it arrived the next day.
08/02/21 by Arnya
Good service good choices worked well
08/02/21 by D Aston
Mo problems, as expected
08/02/21 by قصي الشيخلي
Booked priority two day delivery. Its now four days over and no delivery or tracking update information available. So not good.
08/02/21 by Clarke
Easy to use and great prices, would recommend
08/02/21 by Tim
It’s a bit crazy to be asking for a review when the parcel dropped of at the Post Office 27/01/21 hasn’t left the country yet ?
08/02/21 by Charles Cochrane
Picked up on time and delivered on time in good condition. Thank you
08/02/21 by Customer
Ive been using PM for the past few years and I always my cover items fully. Now that theres a problem with my parcel which arrived damaged, they are not good in helping me sorting it out with Parcelforce. The communication takes ages and a few agents dont even read whats the issue all about and end up wasting a lot more time as I needed to write another message explaining it again. Ive been trying to get this problem settled since September and until now, its not solved. Whats the reason for me to always cover my items fully and yet when something is wrong, Im not covered? Very disappointed with the customer service.
08/02/21 by B.H.
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