We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,645 reviews.
Very reliably quick turn around once we found an establishment that take DPD.
15/02/21 by Lisa
Ive been using Parcel Monkey for years. In the very early days I had one or two problems, but I cant remember the last time. Customer service is prompt and excellent, for example if I printed a label in error it is quickly refunded. I almost exclusively use them to book Parcelforce at great prices. I cant comment on performance with other carriers they use, but Im fairly sure it wont be PMs fault if there is ever a problem
15/02/21 by Geoff Monk
Very good service. Very easy to use
15/02/21 by Rob
I really like Parcel Monkey.. good selection of services. They come back to me promptly and give quick technical support service. Not expensive.
15/02/21 by Customer James B in Devon UK
Provides a list of parcel sending options to enable an informed decision to be made. Easy to use app and seamless service. From my experience I would recommend them.
15/02/21 by Ken Lipton
A great service
15/02/21 by Customer
Our Fosse Way Honey and Apivino Mead products reached our customers quickly and efficiently. With parcel monkey you get a great price too.
15/02/21 by CHRIS ATKINS
Easy to follow and so far arrives within 4 days No problems so far
15/02/21 by MARGARET OTWAY
I paid for a 24hr service however it has taken 5days to receive my parcel.I have made an exceptions for covid and the weather. If the online tracking system had been updated and managed my expectations I would have given a higher rating.
14/02/21 by GeeGee
Good service easy to book used international delivery , on time collection and delivery , communication was great at each stage getting msgs and email with information about package , very reasonably priced as well .thank you
14/02/21 by Asad Mahmood
Parcel was collected on time, driver very helpful, very good service very cheap as well.
Thanks you for great services Katherine.
14/02/21 by Katherine McMahon
Very good service
14/02/21 by Susheel
Easy to use Parcel Monkey, no issues at all,
My issue is with Amazon uk for making me return there faulty item because magically they have no couriers in the area to pick up my item 21.2kg and 4feet long, I had no choice but to use this service!
14/02/21 by Customer
You should take the dimensions into account before giving a quote, rather than showing cheap quote and after going ahead and giving additional info about dimensions giving a message this size is big so have found another parcel company. But apart from that very good service will definitely use again and will recommend to family n friends.
14/02/21 by shiteel
Was easy to use and pick up and delivery all went very Smoothly
14/02/21 by Scott Thomson
Great service as usual
14/02/21 by Jacqui Deakin
Easy to navigate website, several options to choose from
14/02/21 by Gilly S
Terrible Havent delivered my next day parcel 2 days later still no sign of it And they havent even contacted me Would never use again
14/02/21 by Customer
Quick & reliable.
14/02/21 by Jas
Easy site to use- great service - all went to plan and I will use again
14/02/21 by Sharon Dray
Stress free from start to finish. Picked up from my door and with my Brother in Australia in no time !
14/02/21 by Customer
Affordable parcel delivery.
14/02/21 by MsEve
You done a good job . Keep it going
14/02/21 by Kenneth
Done quite a few parcels now with no problems. Recommended.
14/02/21 by Customer
Exactly what we requested, good price and courteous service. Covid safe delivery.
Very pleased all round
14/02/21 by Customer
Great service
14/02/21 by H Williams
Brilliant service very pleased with the fast delivery.
14/02/21 by Beverley Evans
Efficient, on time and not too costly, ideal!
14/02/21 by John Reid
Great valve cheaper than all the other courier services.
14/02/21 by Susannah Trangmar-Ward
Quick and easy - got the job done at a great price
14/02/21 by Jane
Service as described, easy to use.
14/02/21 by E Jackson
Great service at a competitive price no hitches all good.
14/02/21 by ray emery
great ! veery good service will use again efficient good value
14/02/21 by Andrew Croft-Brown
Great service and cheap prices only in UK.
14/02/21 by Emad Abualzulof
Collected and delivered, both on time as advised. Happy with service.
14/02/21 by Belinda Podd
the item was collected on time and driver was very helpfull and polite
14/02/21 by Customer
A very easy website to use and definitely the best price around. Collection and delivery of my parcel was on time and efficient
I will definitely be using Parcel Monkey again
14/02/21 by Zara Mahmood
Brilliant service
14/02/21 by Janet C
GREAT SERVICE RECEIVED TEXT AND EMAIL ABOUT PARCEL UPLIFT VERY PUNCTUAL
14/02/21 by Graeme Clarkson
Used parcel monkey many times sending parcel within the UK and abroad as well. Found them very good, never had any issues using their website or service. Recommend it 100%
14/02/21 by Csilla
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