We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,644 reviews.
Used DPD to send a parcel to Pakistan through Parcelmonkey. Item was a gift worth £20 and the recipient was charged £20 customs !!!!
24/02/21 by Normski
Best service from the UK to America I’ve had and no issues, yet still affordable especially compared to Royal Mail and all the others!
23/02/21 by Steven
Excellent service, easy pickup and delivery was on time as promised. Will use again in the future.
23/02/21 by Emma Curtis
As usual a fantastic service. Only complaint was that could not include sweets for my grandchildren.
23/02/21 by M GILL
Your service was excellent and price very competitive
Parcel arrived within time quoted even to new Zealand
Will definitely use again ????
23/02/21 by Neil baker
⁸First time I used this company.
Needed to have a caravan awning delivered. Amongst the quotes generated was this:-
Total weight 28Kg one package.
24 hour door to door by Parcelforce.
Collection and delivery £25. Preston to Newcastle
It was picked up and delivered in 24hrs.
Now thats an idea of how good this company can be at competitive quotes.
Kept informed all the way through the delivery process by Parcel force.
Parcel monkey gave an unbeatable quote for the service, taking in mind the size of unit collected.
So do not hesitate, I have no reservations about using or reccomending Parcel Monkey.
You can alter the parcel size to fit large parcels, which I did.
Parcel was 110cm 420cmx450cm
Thats what I call an excellent unbeatable quote.
23/02/21 by Mr Vincent Stables
Brilliant service and cost efficient.. dropped of at post office in Nireland and delivered to Switzerland in 6 days... at a fraction of the price I had been quoted at post office
23/02/21 by Mrs King
Really easy to use.
Would have been helpful to inform in advance that tax is now payable on gifts to Ireland
23/02/21 by Customer
After being let down by a competitor of parcel monkey they came to my rescue to get a parcel to Northern Ireland in time for a special birthday. Easy site to use. Thanks Julie
23/02/21 by Julie Bull
Used these a few times now after being recommended by a friend.Their prices are amazing especially for overseas parcels & larger heavier items.Always let you know what time they picking parcels up( no lugging to post office) Next day delivery if needed and still so cheap.Well recommended.You do need to be able to print labels at home.All Well know companies.Thank you parcel monkey.????
23/02/21 by Jan Tildesley
Very easy and very efficient. Will use again when the need arises.
23/02/21 by Shaun Daly
My first choice ,easy site to use and all has been fine with my courier bookings.
23/02/21 by kate
Excellent service ease to use website
23/02/21 by John Green
Quick and straightforward, I have found this a swift, fuss free medium to get a good price for a courier service, and have had no let downs on collection times. I recommend it!
23/02/21 by of Bury, Lancs
The process was easy and cost effective - very pleased
23/02/21 by Karen smith
Using Parcel Monkey is really beneficial to our business. Their service is great. Room for improvement would be to get more accurate quotations for deliveries before actually booking them; that wastes time and with more export since Brexit we need to be as accurate as possible.
23/02/21 by Customer Mantec
Sent a bike in a box, it was meant to be parcel force 48. (Which I assumed meant 48 hour delivery?) Booked for collection on a wed, waited but never turned up. It got collected late thurs and delivered following Monday. It got there. I guess thats about average for this country? ... plus I do live in the sticks.
23/02/21 by Customer
Exellent service!
23/02/21 by Guest
Great value. Efficient service and communication.
23/02/21 by JulieG
Although the drop off and paperwork was good the promise of delivery to Los Angeles in 3-5 days has not happened. The parcel has not been delivered after 7 days.
23/02/21 by Clare
Parcel Monkey U.K. Excellent service, good communication. DHL pick up service was early, very pleasant in conversation and help with documentation.
My parcel arrived on time as predicted by the courier service DHL.
23/02/21 by Customer
Excellent mainly use these guys because they are the only ones I can find DPD collection...DPD being the best courier service there is
23/02/21 by Travis50
Was pleased with the overall service but was longer than I thought it would be
23/02/21 by Customer
Compare with other sites on a regular basis and always come back to Parcel Monkey, good choice, value and service will definitely use again.
23/02/21 by Robin Bastable
Parcel didnt arrive in time despite paying for next day. Ruined a virtual event. Very disappointed
23/02/21 by Louise
Excellent user friendly process but extensive prohibited item list and patronising customer service
23/02/21 by Customer
Excellent service so quick ????????????
23/02/21 by Geoff Hunt
always good on price and carriers on time
23/02/21 by Customer
Excellent service, thank you.
23/02/21 by Mrs Webster
Always spot on
The service has never let me down and it is so easy to use. We have posted all sorts of stuff but it s never been a problem.
23/02/21 by andy
just seemed a bit slow to get here compared to other services
23/02/21 by N Butler
Absolutely rubbish service. Sicne 15th of Jan a parcel still not delivered. And they keep saying that Brexit is causing delays. The lady that I speak with is called Megan and she is not helpful at all! Will never use parcelmonkey again. another courier are much better. They delivered a package to China for a week and a half.
23/02/21 by Valentin Donev
Excellent service so easy to use and easy to understand. Reasonable price too
23/02/21 by Richard Reet
Fast and efficient services, from ordering, to collection to delivery.
23/02/21 by Secker & Sons
Easy to navigate site, competitive pricing and parcels uplifted and delivered as promised
23/02/21 by Karen Moore
Perfect, no issues.
23/02/21 by Customer
Terrible service, my parcel stocked more than months somewhere, did not riches the country destination , horrible.
23/02/21 by Friend of Ted
Wasnt sure what to expect, but brilliant service, quick and lots of options. Package returned to supplier with minimal input from me. Very impressed.
23/02/21 by AT
Did what it said it would.
23/02/21 by Mark Hendy
Appalling service, used parcel monkey on a recommendation and item was damaged in transit, I had purchased insurance to protect the product but parcel monkey totally uninterested in offering any assistance. Avoid like the plague, at least if you go deal directly with the carrier you have better protection.
23/02/21 by mr angry
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