We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,394 reviews.
Excellent value for money, parcel collected promptly and delivered on time. Definitely recommend :)
08/02/21 by Abi S
Just great as Ive come to expect
08/02/21 by Mike Dynamo
Excellent service
08/02/21 by scott clark
Brilliant service from collection to delivery,will definitley use again,and recommend to friends
08/02/21 by Robert Edwards
Spot on as usual
08/02/21 by SUE
Fast and efficient ????????
08/02/21 by Jacky Pointer
Brilliant photo to show if had been delivered on time and showing it had been signed for.
08/02/21 by Bert Lewis
I have drop off my box at collection point on 28-Jan and it is still at hub scan and I am not receiving any further news. I hope that was not stolen or broken and at the best it will be returned to me....next time I am going to pay 3 pounds more to send it with more reliable courier. I made lot of nice skincare products to my sister and my heart is broken she would not get these.
08/02/21 by Rachele
Excellent system to find all the delivery companies on one website.
08/02/21 by Alison Joy Norman
Excellent service,easy and unbeatable price! Will use again.
08/02/21 by Rich h
Easy to complete despite the customs declaration! Arrived dead on time in Ireland.
08/02/21 by Stephen
You did exactly what you said you would do. Parcel paid for, and collected. And, I hope received the other end!
08/02/21 by Mrs Anne Lee
Quick easy to book and competitively priced
08/02/21 by CustomerG J Thomas
Great service. I received updates at all times. The items were delivered as scheduled.
08/02/21 by Customer
Excellent work. Thank you parcel monkey
08/02/21 by Customer
Failed to deliver within 48 hours as promised. ( The recipient was out, so forgivable.) Tried again the next day but this time Parcel force decided that the address was not complete. (Funny that they managed to find it the day before!) Back to the depot again and Parcel force appear not to work over the weekend. Finally delivered 4 days late. Not good enough.
08/02/21 by Richard
Very easy to use and simple to print labels
08/02/21 by Trudi Calver
Really simple to use and to see what the cheapest, most suitable option was for me. Can’t fault it
08/02/21 by Customer
I cannot see it has been "Delivered" online hence the tracking could be better. I know my parcel has arrived because I have been told so by the receiver.
The track then is not very accurate.
08/02/21 by Customer
Mostly fine except the quote was recalculated to twice the price after I put all my details in, it could have told me sooner as I entered the delivery postcode up front. Beware of believing the headline prices! Apart from this everything went smoothly.
08/02/21 by Paul Nickells
i normally use Parcel Monkey all the time, however i have just tried to send a parcel and they came back as they do not send to this postcode. its in Durham. i dont see why not. had to use another provider
08/02/21 by Customer
Super fast & safe
08/02/21 by Kamala
Great service.
08/02/21 by Jo Ratcliffe
Great Service.
08/02/21 by customer
Easy to use and delivered on time
08/02/21 by Abigail Forsey
Easy website to navigate providing a range of prices and options.
Would highly recommend .
08/02/21 by Cath Read
This is not your fault but I need to let people know how difficult it is to send parcels from UK to Europe. After 11 days my international priority parcel using Parcelforce to the Netherlands has not even left the UK. This is worse than Royal Mail in November which was taking 5/6 weeks to deliver. Not Parcelmonkeys fault but don’t give me delivery estimates of 3 to 5 days you cannot honour please.
08/02/21 by Clare
Worked just fine with very speedy delivery. Good value too.
The only minor snag was that the 9 digit reference number I received when handing in the parcel for delivery was not compatible with DPDs systems and I was therefore unable to track delivery. However, Im not sure if this was a DPD issue or a Parcel Monkey one.
08/02/21 by James
Created my account and sent my first package, it is currently lost and should have arrived at its destination 4 days ago. Customer service is unhelpful and unsympathetic.
08/02/21 by Former ParcelMonkey customer
Than you - god value - efficient service
08/02/21 by Liz M
Excellent service from this company. Have used them several times now for deliveries in UK and to France. Both were prompt deliveries, very competitively priced and easy to track delivery progress.
08/02/21 by Mr David Croft
Always good service and good follow up service if needed.
08/02/21 by Sheila senior
2DAYS TO PICK UP PARCEL STILL NOT PICKED UP
08/02/21 by Customer
Parcel Monkey is good service until something goes wrong where you will have nobody to speak to and only an online form. The agents you deal online are only there to pass messages between you and the "actual" delivery company so in a sense nobody looks after your interest while you do not have direct access to the courier that has your item. I have been using Parcel Monkey for sometime now and when it works it is great but if there is a problem, you will wish you never used them.
08/02/21 by Osman
very good... I will use again!!
08/02/21 by alistair lovelock
Simple and cost effective service to use A+++++
08/02/21 by Dave Goddard
Super easy to arrange, track and receive a parcel. Efficient service, straightforward and great prices too. Well done Parcel Monkey. Fabulous all round.
08/02/21 by Bruce and Sheryl Arnold
It was fast and reliable.
08/02/21 by CHIAYING
Terrible customer service, miss these out and go straight courier directly , you will save money and get a refund , I paid £40 for a next day service , never got picked up , and was told to wait 5 days for a refund
08/02/21 by Leigh Dutton
This was the first time I had used Parcel Monkey and I was very impressed by the simplicity of booking and the efficiency of the collection and delivery.
08/02/21 by Gloria Barclay
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