We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,645 reviews.
Great smooth transaction no problems .
14/02/21 by Robert francis
Recommended to me, 1st timer on site, very easy to use, easy drop off, price comparisons easy to understand. Very Happy will use again.
14/02/21 by Andrew Charalambous
Always provides a good reliable service
14/02/21 by Sherry Stone
Fast efficient service. Would certainly use again.
14/02/21 by Elizabeth Barron
Simple to use. Very helpful.
14/02/21 by Customer
Everything was done on time, no complaints.Ron Clark
14/02/21 by Ron and thanks for your order
Website is easy to use, prices competitive. Parcel was collected on promised date.
14/02/21 by Maxine Roach
I understand that at the end of the day it is solely the responsibility and actions of the courier should anything not go to plan, but as far as Parcel Monkey and their app go, I cant fault them. It was quick and easy to book the service I wanted and to print the label myself.
14/02/21 by Trax
I have had a terrible experience with this company. I sent Christmas presents to Barcelona in early December. They never arrived. I have had about thirty separate communications with this company. Initially they said I just had to wait until my parcel was returned to them but many weeks later when my goods didn’t get returned or delivered they threw the onus back on me saying I should have taken out insurance on my goods - we’re talking about children’s Christmas presents! Not only disappointing for the children but totally frustrating when they used delaying tactics and partially blamed DPD. I am now left without my goods and they’re not interested in considering compensating me! I wouldn’t recommend this company at all. Swerve them!
14/02/21 by J Murphy
Very efficient. Nothing to complain about.
14/02/21 by Customer
Very easy to use, good selection of carriers. To choose from.
14/02/21 by Barry Seymour
No issues. Very happy.
14/02/21 by Stuart
very good service
14/02/21 by Customer
Speed value at the best price superb
14/02/21 by Gerry Poliri
Easy to use and parcel arrived in the US
14/02/21 by R Blake
very easy to use and excellent value thanks
14/02/21 by Mr. Patrick Trembath
Took some time to load individual gifts on custom declaration and pack/label box correctly but was delivered within 6 days. Only issue was no time provided to pick box up so needed to stay in all day.
14/02/21 by Mr Richard Oates
Parcel Monkey were recommended by a friend and I havent looked back since; great service and functionality for easy to all your freight needs.
14/02/21 by Nicki PupNorth
I use parcel monkey regularly for my eBay selling and they have never done me wrong
14/02/21 by Ben Blake
Booking seamless. Tracking notification is better than other parcel comparison sites. Will use it again.
14/02/21 by John
Always excellent, we use Parcel Monkey + Parcel Force a lot.
14/02/21 by Jeremy Fowell
Ive used this company on several occasions without any problems.
Highly recommended
13/02/21 by David Cunningham
So easy to use, fast and efficient.
13/02/21 by Jill
After 8 days still not delivered by Parcel Force. Disappointed. Cardiff to Brussels. Customs paperwork correct.
13/02/21 by ceri isaacs
Booked a collection on a Friday and did not get collected until the Tuesday. This happened twice, furthermore if parcels are not collected by 17:00hrs we have to physically rebook them, this should be done automatically.
13/02/21 by Invirobuild
Fantastic service... Easy to use website, competitive quotes, and whole process was a doddle... Would definitely Recommend to all...
13/02/21 by Mohsan Iqbal
Great Service! I use it all the time for posting parcels cheaply.
13/02/21 by Mike Paget
Reliability
Despite appalling weather with difficult and heavy snow, plus our delivery address being cut-off, the package was left at a suitable pick-up location: It was delivered on time and in good condition. I recommend the carrier: an all round excellent service.
13/02/21 by John Prendiville
Very easy site to use, very straightforward. Good price. Parcel was collected and delivered without any problems. I wouldn’t hesitate to use them again.
13/02/21 by Miss Debbie Astley
We use Parcelmonkey about 3 times per week and have shipped over 500 parcels in total with them, so we will try to base our comments on our large sample of experience.
We think highly of the no-nonsense forms that will quickly show you how much you will pay for your choice in carrier. Not all companies are included, but those that are are fairly reliable and well known (ParcelForce, DHL, DPD etc).
We also deal with the friendly staff to sometimes make alterations or trace parcels. They always respond within 24 hours. They have given us refunds when it is necessary too.
So we continue to make Parcelmonky our goto service for parcel delivery services.
13/02/21 by Neil
Really easy service to use. Website straightforward to navigate and filter through prices. Takes the hassle out of organising couriers or having to go to the post office and get hit with a massive cost.
13/02/21 by Louisa Cockrem
Brilliant service, easy no nonsense and really cheap. Saved me a ton of money. Will be using again when shipping items back from university when I graduate. So lucky to have randomly found this online.
13/02/21 by Piano Master
Very good service for a reasonable price.
13/02/21 by Customer
Works OK. Advised to use Parcel Monkey by Amazon returns people. However, it provides just a list of vendors who can really provide a parcel service. It suggested Parcel Force which Id have used anyway.
13/02/21 by Bill Seddon
Very efficient service
13/02/21 by MISS KERRY SMITH
Saved £8 On sending a parcel to USA
13/02/21 by John Williams
Booked Parcelforce 24 ........got there in 72 .
13/02/21 by Stalkers UK
Easy to use website.Should give you volumetric weight if more than the unit you have given.Cant see why not.
13/02/21 by peter chapman
Parcel picked up on the Monday delivered to my daughter in New York on the Wednesday. Absolutely brilliant service DPD and Parcel Monkey.
13/02/21 by Marion Wilkinson
Vert good service
13/02/21 by Customer
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