We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,394 reviews.
Thank you very much
11/02/21 by Tara
So easy,amazing service.
11/02/21 by Mrs Bowen
The parcel was picked up on time and delivered within 24 hours at a very reasonable cost.
11/02/21 by Judith
Parcel collected by Courier courier (video footage from security camera). Parcel not scanned and ‘lost’. Cannot speak to an actual person about this. Messages to support unanswered ????????????
11/02/21 by Sue
I have used Parcel Monkey twice in 3 weeks. The pick ups were spot on and within the 1 hour window. The first parcel was due to arrive the following day, this was confirmed on the tracker. However it did not arrive until the day after, neither the recipient nor I were informed of the delay. This was worrying. I think the service should have a procedure to inform either the sender or the recipient.
The second parcel arrived the next day within the 1 hour window.
Both parcels arrived intact and I damaged.
11/02/21 by Annie
In November I booked a collection for my parcel to be picked up by DX delivery through Parcel Monkey and delivered back to Amazon. Toward the end of December, the parcel ended up back at my house with a damaged box and parcel monkey say that they cannot refund me the £12 I paid them for this collection and delivery to take place because they say that the job was done? Well, no it was not. I highly recommend avoiding parcel monkey and their incompetence.
11/02/21 by Sonia
Parcel collected and delivered with no issues this time. I find it is a bit hit and miss though, I have had two successful deliveries and 1 delivery that I paid for next day and took over three days to get there. Unfortunately when it arrived it was badly damaged and I had to refund my customer. However the drivers are usually very good and collect the parcels from my front porch and deliver them in a timely manner.
10/02/21 by Gemma Moon
Brilliant service
10/02/21 by Mr Irwin
Excellent ease of use and simple instructions to follow
10/02/21 by Iain Scott
Used for the first time. Easy to use website to print labels & customs paperwork. Best thing - full tracking to Canada. Parcel arrived in 6 days. Fantastic service. Will certainly use again.
10/02/21 by PP
Excellent service
10/02/21 by Nick Bellamy
Excellent collection and return ,keep up the good work.
10/02/21 by Kamala
Really easy to use , quick access to labels and tracking. Customs documents sent with the order to print and process.
10/02/21 by Customer
AVOID AT ALL COSTS... Paid £41 for same day collection with added insurance. Now on day two with no sign of collection. No contact number for customer service and generic replies followed by fake promises when you do get a reply. PAY PEANUTS GET MONKEYS
10/02/21 by Josh Mitchinson
Excellent service, collection and delivery well within timescale, goods delivered unscathed. Easy to navigate website and ability to track parcel very reassuring. Will def use again.
10/02/21 by Denise
I sent two boxes to Turkey. It was fast even during pandemic. My all stuff were in good condition when they arrived. I really liked the service!!
10/02/21 by Customer
good service
10/02/21 by TaxAssist Ashford
Brilliant service
10/02/21 by Mr Mark Haddon
Absolutely great company I use all the time to send parcels to my son in Zurich, Im in the UK I can relax knowing it will get there safely
10/02/21 by Miss l gray
Sometimes you are very good however we have just had a Parcelforce 24 returned with the card saying "Gone Away/Moved" when this is not the case. What can we do about it?
10/02/21 by Customer
Guy who came to my door was quite rude and questioned why he had to get my item from the front door and said he couldnt get his van there which most vans have been able to before. I didnt like his attitude and despite me telling him the item weighed a certain amount he said more even though it stated on the box and purely by lifting it he thought more and it would be sent back which it hasnt. I wasnt happy with the service
10/02/21 by Miss Bett
Very efficient service
No complaints whatsoever!
10/02/21 by John Ridgley
The site was easy to use and the spead of company to send labels was very quick, and the pick up was next. I would use parcel monkey again.
10/02/21 by Customer
Great price, excellent website and good drop off locations. Will definitely use again. Dropped off my parcel just before 5 on Wednesday and it arrived at its destination early Friday morning. Had 5kg of Christmas gifts we were unable to deliver personally so for £10 we couldn’t really go wrong with the options parcel monkey gave us!
10/02/21 by Emily Reed
Excellent service. No problem at all. Easy to book collection and able to follow tracking right through to the destination. Very speedy and reliable service.Thoroughly recommend, thank you
10/02/21 by Helga Ginty
I wish I hadn’t used Parcel Monkey. My parcel was meant to be in USA today but so far it still hasn’t moved from the sorting hub since the day I took it in last week. I could actually cry. I had sent a gift to someone in the U.S and now I’ve had to buy him something else and have it sent directly, otherwise he wouldn’t have received anything by the looks of things. I understand there is a pandemic and I’m sure this is what the company will reply to any such complaint, but my issue is that these delays were not mentioned during the time of booking. As far as I was concerned, I was booking a parcel collection that would be delivered in 3-4 days. Only AFTER I’d booked, did I go into the tracking and see all sorts of generic ‘updates’ about possible delays. I’m sorry but this is unacceptable. Had I seen these notifications before time of booking, I would absolutely not have sent my parcel with them. I used Royal Mail at Christmas, the busiest time of year, during the pandemic and there were no issues whatsoever. I honestly wish I’d used them, but I thought the 3-4 day delivery was more appealing. It’s false information I’m afraid and I now fear that parcel and it’s contents are potentially gone forever (after reading other reviews), at the very least it won’t be getting there for a special day. I feel cheated. I feel let down. I placed my order in good faith and now I just feel sick about this. If you want to send a deeply personal gift, I’d certainly find someone more transparent. Should anything change regarding this situation (or a miracle happen that my parcel actually somehow gets there), then I’ll update my review but so far it stands as unacceptable. Customer services are yet to respond to my email but I expect it will be a ‘pandemic fob off’. Before you do do that, I’d like to remind you that had this been made clear before time of booking, you might not get so many complaints to address.
10/02/21 by Claire Barber
Very easy site to navigate. Shipping from home made easy.
10/02/21 by Andi O
Quick delivery and very easy to use
10/02/21 by Moira Potter
Will it arrive, wont it? Pretty shoddy, then when your parcel does go missing they dont do anything, Ive had a parcel thats shown tracking as returned to their depot in May 2020, its now Feb 2021 and its still showing as in their depot. I dont know but it always feels like more of a threat when you get the email weve got your parcel
10/02/21 by Customer
Collected as promised/booked but still not delivered in Spain two days after due delivery date. Tracking shows its just reached Spain but nothing else to say when or how it will be delivered....not the fastest service in the world....
10/02/21 by Tania Nehme
Good value, clear instructions and speedy delivery.
10/02/21 by Craig Marshall
this was a next day delivery but took four days!! lying at the depot for three days!!!!
10/02/21 by krishen rana
Excellent service and value for money, Parcels collected on time and delivered in less than 24 hours. Would recommend highly.
10/02/21 by Anne Sinkinson
Excellent overview of tariffs in combination with different levels of service.
One doesnt always require signature or 24hrs.
Clear dashboard.
Would use it again.
10/02/21 by Edwin
Excellent fast n efficient service. Very happy customer ????
10/02/21 by Satisfied customer
I went through the entire booking process to be told they do not serve my centrally based East-Midlands address. Confirmed my a customer service agent so apparently not just a website error... I was not able to find anywhere on the website that told me which addresses they do and dont serve, so they wasted my time. I have used all couriers used by ParcelMonkey recently so I am shocked that they do not serve my address.
10/02/21 by Charles Jackson
Every think worked brilliantly. Will use again
10/02/21 by Mr David Chumbley
Very convenient
10/02/21 by shisong jiang
Great experience
10/02/21 by khalissa BEHLOUL
This parcel was collected Monday 1st February I paid for this parcel to be delivered in 3 days but it still hasnt arrived at its destination. Not a very good service !!!
10/02/21 by Lesley Stephenson
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