We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,645 reviews.
Very good service will use them again
16/02/21 by martinfrank frank
Parcel Monkey is trustworthy and reliable. Every step can be tracked which gives you peace of mind
16/02/21 by Customer
Website was easy to navigate, printed the labels and sent the parcels which arrived promptly. very pleased.
16/02/21 by Peter Syred
Great service and punctual pick up
16/02/21 by Martin Bennie
Use regularly for all sizes of parcels and all sorts of destinations, UK, Europe, Australia etc. never any problems
16/02/21 by Customer
Excellent service
16/02/21 by Customer
What a wonderful service you offer ! ....especially in these days of Covid where socially distancing is so important.
Excellent instructions of how to pack the parcels, weigh and measure them, easy form to fill-in, labels printed easily
And good communication from you as to what is happening next, all the way through the process, until my parcels have been delivered. Thank you so much I greatly appreciate having parcel monkey to help me deliver parcels.
16/02/21 by Oxford resident
Easy to use web site. Links to companies for collection.
16/02/21 by Ali
Parcel Monkey UK Couldnt care Less. I used Parcel Force Collection 48hrs. Very late afternoon when still not collected I was condescendingly advised to be patient via chat as parcels were collected until 6pm. At 6pm I contacted you and was advised that you would have to ask for another delivery date. As I had arranged this early Thursday afternoon for a Friday collection from home, you advised the next pick up would have to be Monday for delivery on the Wednesday (48hrs) I therefore ended up paying 48hr delivery for an item that took almost a week. Parcel Monkey would not upgrade the collection to a 24hr and told me if I wanted this I would have to cancel the whole order and pay for that service. No apologies or attempts to put this right.
16/02/21 by Karen Brandwood
Expensive with zero support when things go wrong.
16/02/21 by TQ
Quick and easy to arrange a delivery
16/02/21 by Customer
The parcel has still not arrived! On the tracking info , it states problem with address?? But not what we can do to resolve
16/02/21 by Anita Taylor
simple to use for first time
easy to sort price for 3 packages 30,30 and 10kg
paid got labels and it worked
elegantly simple
cost effective
and it all arrived
15/02/21 by Mr S Brown
My parcel is gone ! Nobody can tell me where is, nobody give me any information. Now my parcel is gone
15/02/21 by Customer
Great service for getting the cheapest delivery for heavy items, and fast!! Thirty hours from door to door two hundred miles away. Everyone wins with a service like this.
15/02/21 by Bearsticks
Efficient service, easy to use, clear pricing. Really happy, thanks!
15/02/21 by Suzanne W
Great price, great service, well recommended.
15/02/21 by Customer
Great, easy process and delivered very quickly.
15/02/21 by Emma clarke
Great service, will use again thank you
15/02/21 by Pedro
Great job, excellent and very satisfactory job
15/02/21 by Customer
Very fast and efficient service and an easy way to post large items without having to leave the house.
15/02/21 by Amanda Ewings
Some parcels delivered as expected, one notably has not. It is now more than 2 weeks since sent from Uk to Netherlands. When I enquired I was told that it is my job to monitor the situation, they cannot advise me when the parcels is likely to be delivered. Not at all helpful. I will use a different firm in future unless this is resolved soon.
15/02/21 by Julie
Exellent service
15/02/21 by Customer
Great prices, easy to use again and again
15/02/21 by Customer
Good price, dpd turned up on time and delivered next day.
15/02/21 by Ian Voller
Good value and easy to use.
15/02/21 by Andy Wattam
I had a great experience posting a heavy, bulky item. The courier collected it, provided label and it arrived to the recipient in 24 hours! it was so easy and convenient, thanks
15/02/21 by renee
First time using this company, website very easy to navigate and got costings for several carriers and in all cases cheaper than going direct!. Once I chose and paid for the service I wanted, the labels were emailed to me, picked up the next day and delivered within 24 hours.
15/02/21 by ged
I havent received my parcel through Parcelforce though I presume this isnt Parcel Monkeys responsibility.
15/02/21 by Elizabeth Waller
They did what they said they would do when they said they would do it.
15/02/21 by Iain
Parcel Monkey helped me deliver 2 very large packages to a very strict deadline, I am eternally grateful for the service and will come back in future.
15/02/21 by Customer
Always competitive, always great easy to use service.
15/02/21 by Stephen
A quick easy service and cheaper than I expected.
Good service I will use again.
15/02/21 by Marcus Rayment
Very simple service , very happy
15/02/21 by Customer
Asked "how did we do", really. My parcel hasnt been delivered and has been in a depot for the last few days. Maybe ask your clients when the items have been delivered
15/02/21 by Calum Harkiss
Amazing service super fast
15/02/21 by Lee - Delphinium
As always, great service from Parcel Monkey. Very useful information and descriptions of how to fill out a customs declaration for consignment to Germany.
Nothing to do with Parcel Monkey but be aware that the value of goods has to be declared and the addressee will have to pay duty on the value.
15/02/21 by Ian
Posted on 4th. Customer still not received. Hermes say it should have been delivered 9th. PE12 9YR No mention of being delivered and no mention of when next to attempt. HERMES not helpful at all. Automated everything
15/02/21 by Ms. Olwyn Latham
Fantastic service. Was expecting it to be delayed by a day, as when I dropped it off at the post office it was about 4pm and the girl said that it wouldn’t go until the following day. But hey presto dropped it off on Monday and it was delivered first thing on Wednesday morning. All intact and gratefully received.
15/02/21 by Customer
Fast service, well priced.
15/02/21 by Customer
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