We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,395 reviews.
This was a quick and easy way of finding the most appropriate way to send my parcel at tred best price. Once booked, my parcel was collected the following day and delivered in perfect condition the day after that. Thank you Parcel Monkey.
05/02/21 by Dot Aris
Collected early morning with receipt which I was able to use to claim refund
05/02/21 by Fran Rennix
Have used parcel monkey a few times now and very happy with the service and price and the tracking is easy to use.
05/02/21 by John
Easy system to use, will be using it again !
05/02/21 by Mark James
Quick simple process. Happy to use again and to recommend others :)
05/02/21 by Mark
The absolute worst experience Ive ever had. Ive booked the Parcel Force International service, which was advertised as 4-5 days delivery (to the EU). The parcel was collected from the post office on the 15th -- it is now the 5th of February and the parcel still hasnt been delivered. The tracking hasnt been updated in 2+ weeks. Ive reached out to Parcel Force on numerous occasions but they refused to provide any information as the service was booked through Parcel Monkey. Parcel Monkey has failed to provide ANY help, ANY indication of where the parcel is etc. Ive contacted them 4 times in the space of 2 weeks, and every time they advised me to WAIT and KEEP AN EYE ON THE TRACKING. Like, WHAT? 3+ weeks have elapsed since this parcel was collected and it still hasnt been delivered, and you keep telling me to wait and check the tracking???!! They also kept insisting that both Brexit and COVID were causing delays, but 3+ weeks is no longer considered a delay -- its an OUTRAGE. Not in their opinion, though, hence they refused to investigate with Parcel Force. Since the service I paid for (£30+) was NOT provided, Ive requested my money back. Their reply was another apology -- nothing else. No assurance that theyre looking into it or anything like that. Theyve said theyve reached out to PF, but given their lacklustre replies I suspect they never bothered to. Otherwise theyd have been able to tell me where the parcel was/is or if its been lost etc. AVOID booking delivery through Parcel Monkey AT ALL COSTS. Their customer service is APPALING, OUTRAGEOUS AND RATHER RUDE. Book through another courier or the courier directly, otherwise you may consider your parcel as good as lost from the moment you choose Parcel Monkey!!!
05/02/21 by H Smith
Perfect, quick next day delivery of a gift to my Dad, with parcelforce 24, but cheaper than parcelforce 24
05/02/21 by Karen Shepherd
Parcel arrived as expected fully intact with no damage to the box or contents
Thank You will use this service again.
05/02/21 by Bal
SPOT ON - from start to finish
05/02/21 by Jacqueline
It was easy to use, instructions were clear and options for which carrier readily identified.
I choose a carrier which I knew had successfully delivered to the address.
05/02/21 by Brigid Addis
Hello, Paid for Parcel Monkey to deliver a parcel. Was advised will take four to five days. Its been nearly three weeks and the item appears to be lost. Contacted Parcel Monkeys Customer Service Centre and the communication has been disappointing as no clear roadmap on resolving this issue. Always a different person responding with either a one line response or a cut and pasted reply. Nearly two weeks have past and no one at Parcel Monkey can help me. Ive noticed that the Parcel Monkey customer service team on Trustpilot appear to pick and chose which enquiries they wish to visually respond to which is concerning. I could not recommend Parcel Monkey to anyone, its better to pay a bit extra and use a courier who has a Customer Service Team who will take Ownership and Responsibility over lost item and actually care about the service they deliver and about how the customer feels. No phone call from Parcel Monkey with a full update, however they always ask for my number. Ive provided Parcel Money with the tracking number and photo of the parcel and still they are unable to resolve my enquiry. My experience with Parcel Monkey has been very disappointing as no one really wants to help. It only seems like Parcel Monkey reply in order to comply and reach their own internal KPI / targets of responding back with a one line response within their own internal targeted timescale. Look forward to hearing back from Parcel Monkey with a full explanation. Thank you
05/02/21 by Ryu Ken
Brilliant service, package delivered with care and efficiency. Delivery driver friendly and helpful. Great service from start to finish.
05/02/21 by Anonymous
I have been booking shipments with the monkey for few months now and have been getting consistently good results .I have however noticed that when using Parcelforce it seems to make difference which post office I drop my parcels off at? Is this a courier issue or postmaster issue ?I have found a happy medium which works fine so good enough
05/02/21 by mr stephen lake
Good service, thanks, a much better price than the likes of Royal Mail too.
05/02/21 by Mr Neil Williamson
Parcelmonkey have been great for many deliveries weve sent both home and abroad, but this time a Courier door-to-door from Brighton to London picked up Friday for a birthday on Monday had to eventually be picked up by the recipient from a local shop 4 days late. Very unimpressed. Have previously sent a parcel door-to-door just before Christmas to exactly the same receiving address from the same sending address with no problem and it arrived bang on time. Might have been a Courier problem so may avoid using them in future.
04/02/21 by Pat MacCarthy
Efficient and speedy service. Collection was punctual and delivered within the time booked.
I struggled a bit with the new tariffs codes.
Maybe a dropdown selection would make it easier to select.
Over all excellent.
04/02/21 by Rita
Excellent service 5*
04/02/21 by Kaja
Transparent and good service. Friendly employee. Reliable
04/02/21 by Customer
Excellent Company, My Sister Recommended Parcel Monkey as She Sends Packages to her Son in Germany with Big Savings,, Very Straight Forward Easy to Navigate Website i Chose to Send My Brothers 50th Birthday Gift via Parcel Force 24 hour Service Delivery was within 24 hours,£6.29 Cheaper to send 3.5KG Package via Parcel Monkey.. than what it was Paying at the Post office Counter..
04/02/21 by Andhy Whittle
No problems at all. Everything spot on time.
04/02/21 by Paul Wood
Excellent service especially for bulkier items. Easy to navigate site and procure postage.
04/02/21 by Atiq Ahmad
I always use Parcel Monkey and had no problems they even sorted out communication with courier for me when a parcel was very late in being delivered that was no fault of theirs but they sorted out the problem when I was getting know where so 10 out of 10 Parcel Monkey thank you
04/02/21 by Mr peter wright
Easy to manage and book a collection. DHL confused matters slightly by not turning up on the day & time agreed. A new pickup time was arranged for the following day, which worked out.
04/02/21 by jj oxfordshire
Fast efficient service. Concerned, helpful and efficient customer service. Excellent communication I have no intention of using anyone else.
04/02/21 by Floss
Excellent service
04/02/21 by Helen
Simply the best site for deliveries, easy to use, recommended to all out there.
04/02/21 by Paul Rogers
Parcel was collected on 11th Jan and appears not to have moved in more than 3 weeks according to the tracking system. Have had multiple conversations with the customer communications team and while they respond quickly, my parcel has not been located, and no indication that it will be found or shipped. Recognise that the issue is most likely with Parcelforce, however Parcelmonkey make it clear that we should not talk to the courier directly. In future, work directly with the courier company.
04/02/21 by Mark Atkinson
Easy to use and very quick
Thanks
04/02/21 by BabyVee
Easy to use.
Good price
04/02/21 by MICHAEL PRICE
Very good reliable service. Will definitely use again
04/02/21 by customer
Very quick delivery,good price would use again
04/02/21 by Customer
Excellent service from start to finish.
04/02/21 by Alex Martin
Good service
04/02/21 by Customer
Very happy with Parcel Monkey after being let down by another courier to send out a large item.
Parcel Monkey made it easier to insert the dimensions and weight of my parcel and get the right price.
04/02/21 by Customer
Parcel Monkey offers good value and are very reliable.
04/02/21 by Theresa Moore
Very pleased with whole process. Delivery was extremely fast!
04/02/21 by Em Eff
Excellent . Easy to use and very large savings compared to other delivery services. I chose a Parcelforce 48 offer which ,when insurance for the goods to the value of £475 was added ,cost me roughly a third of what it would have been had I gone direct to Royal Mail Parcel force. Well worth checking out anytime a parcel needs to be de,ivered.
04/02/21 by V.Davies
the company they use have been excellent
04/02/21 by r. newman
Easy to book
ParcelForce have had difficulty in delivering my parcel in Japan because of Covid. Tracking did not work once parcel exported. Parcel Monkey investigated on my behalf.
04/02/21 by Mr Arthur Nicholls
Parcel was collected as it should of been then 3 days later I received an email to say that there was a prohibited item, nothing to say what this item was. Contacted them via the chat and they couldnt tell me what the item was just sent me a copy of the prohibited list and the terms and conditions. Thats great but I want to know how ive broken the rules. Now ive had no choice but to pay even more money for the parcel to be returned to my mother as the collection point is at the other end of the country. No contact number or complaints email on their website which now rings alarm bells. Do not use this company, this could be a scam as they could just take your money and then say there is something prohibited in the parcel without proving it.
04/02/21 by Katie
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
