We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,645 reviews.
Quick service and great delivery
09/02/21 by Ewoni
Parcel arrived after 11 days UK to France. This is ok if we knew what was going on. I know it has become more difficult after Brexit but better communication on the tracking site would be appreciated. When the parcel arrived in France the tracking was non existent.
09/02/21 by Kevin Fowler
I have used parcel monkey for both personal and business purposes to deliver all different parcels for years. When everything goes smoothly it works perfectly. However, be warned if you need to make a claim for missing parcels the speed at which they deal with it and way they handle it is shocking! IT IS OF MY OPINION THE EXTENDED COVER IS A WASTE OF MONEY AND CUSTOMERS ARE TREATED UNFAIRLY
09/02/21 by Liam Potts-John
Super delivery and great online service.
09/02/21 by Expat in Swiss
Always fab, I use this service weekly and have never had a problem
09/02/21 by Jayne Marsh
Very useful to be able to compare delivery prices and each one clearly laid out to show what exactly I would get for my money.
The booking process was user friendly as was tracking my parcel.
Have used before and would definitely use again.
09/02/21 by Customer
Used to book a couple of large 15kg+ parcels and whole process worked very well - thank you!
09/02/21 by Shazya Nazar
Brilliant service very good value for money
09/02/21 by Customer Mrs Wright
Easy website to use all went like Clockwork
Would definitely recommend this site to others
09/02/21 by Jennifer Hunt
Fantastic service..use them all the time now..very happy ????
09/02/21 by mrs s Bruce
This was a parcel to USA and I added all of the provided labels to the package.However, the following day it was returned to me by Parcelforce, saying that it needed another form. It was left with me and then collected again the following day. I contacted Parcelmonkey who couldnt explain or help me. Last heard they were going to find out from Parcelforce and get back to me. Im still waiting, This meant that my parcel dispatch was delayed by a few days.
09/02/21 by Mrs Banbury
I have had no delays yet On two occasions very pricey which was a surprise and went elsewhere On the whole its a good service
09/02/21 by MARGARET OTWAY
Done as arrangements, no fuss
09/02/21 by Geoff Stickland
I always go to Parcel Monkey when I need to send a parcel. They give a great choice of companies and the prices. I have sent two parcels recently and both were collected as stated and arrived promptly and in good condition. Highly recommended.
09/02/21 by Ian Thomson
booking the parcel on was very quick and easy, however the parcel is still at the sorting hub and there hasnt been any activity for a week. I understand that this is more to do with the courier however the courier cant now give me an answer directly and parcel monkey had to take it up with them for me, that just means more delays.
09/02/21 by Customer
Really good all delivered fine the next day
09/02/21 by Customer
Excellent service fast delivery good value will use again
09/02/21 by Karen B
Easy to use. Clear information.
09/02/21 by suzanne
This was a fabulous service from pick up to drop off. Would highly recommend. Our boxes wemt from London to NZ in 6 days door to door.
09/02/21 by Andrew D
This company will happily take your money for insurance but when it comes to a proper claim and paying out. They will find every excuse under the sun. This is why they have come off main social media platforms as they know they are happily robbing people who are in trouble during corona virus. What a shameful act.
09/02/21 by Jamaal Mahmood
Thank you. I was very worried about sending a parcel to South Africa. It got there safely and without any problems.
09/02/21 by Samantha Thwaites
Dreadful. I paid for next day delivery but my parcel was still at the drop-off shop 6 days later. Now, they say theyve lost it. Stolen it more like.
09/02/21 by Sean Kirby
Fantastic service - so cheap and such a good way of sending parcels!
09/02/21 by customer
A+++ very goog service
09/02/21 by Customer
Great service
09/02/21 by Mr David Coughlan
Took an extra £20 out of my account after delivery without informing me beforehand. Claimed measurements were wrong yet do not provide any evidence and state that it is my responsibility to provide photographic proof of measurements for a parcel that has already been opened by the recipient. The most shady business Ive ever dealt with
09/02/21 by Customer
Very easy & Quick to use!!
09/02/21 by Simon Chamberlain
Very easy way of finding snd booking a parcel service. Would use again.
09/02/21 by Sue in Salisbury
Collected at the time I requested, and delivered promptly the next morning. Brilliant service. Thank you
09/02/21 by Customer
Very good, quick service and helpful courier who collected .
09/02/21 by D King
Excellent collection and delivery service, couldn’t fault it. Easy to use and delivered in good time.
09/02/21 by R Murray
My parcel still hasnt left the UK even though I paid for a service to have it in my destination country withing 3-7 days. When I phoned up a week later to find out where my parcel is (tracking it shows the one week its collected and at Heathrow and then 3 days later its only been collected and never updated again) I was told by the customer service person they were told to say its due to Covid. Covid cant be the excuse for everything. Very disappointed in myself that I didnt rather go with DPD as I heard ppl say their parcels got delivered within 4 days.
09/02/21 by Customer
Do not rely of them if you want something collected / delivered on a particular date. Order a collection to deliver a birthday present. Ordered on Friday for collection on Tuesday. I checked with the delivery company on the day of collection and they had no record of the collection whatsoever. I contacted parcel monkey who just apologised and said the courier didnt receive the collection request. So parcel monkey had between Friday and Tuesday to rectify the issue but nope. They do not offer refunds or discounts or anything of the sort for delays like this. You simply cannot rely on them.
09/02/21 by James Whitehead
Excellent service
09/02/21 by Liz Davies
Good options to ship national and international.
Perfect for paperwork and customs clearance - all in all great system!
09/02/21 by seb
Cannot fault this service at all! Highly recommended
09/02/21 by Mr and Mrs Ford
Excellent service. No problems at all.
09/02/21 by Pat
Cheaper than going direct and all collected and delivered perfectly, even in the snow
09/02/21 by Natasha Spanswick
Despite the lockdown the parcel came earlier brilliant !!
09/02/21 by Customer
Best rates, user-friendly website and efficient system.
09/02/21 by Mr HARRISON
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
