We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,645 reviews.
Excellent service. Parcel collected on time, delivered by the designated courier on time and cheaper than going directly to the courier - no problems.
15/02/21 by David J
Site easy to navigate for quotes and arrange pick up.
Collection prompt
15/02/21 by Customer
Ecellent service
15/02/21 by June Simpson
Excellent price and service, tracking also very good, my parcel was in safe hands.
15/02/21 by Dickies ceramics
Another 5* service
15/02/21 by CustomerAnn
My package arrived safely. It was a day late, but the weather was awful, so that was understandable. The price was fair.
15/02/21 by Colin Matheson
Very pleased with service I booked DHL and the collected parcel in the afternoon and delivered it by 10.30 the following day.
It was a simple exercise to book and very clear what to do.
I Will most definitely use again.
Thank you
15/02/21 by Josephine
Very, very easy to use website, and guides you simply through the customs invoice process (required between UK and EU). Package hasn’t arrived according to stated timescale but that’s down to Brexit, snow, COVID etc, I’m sure. Parcel Monkey aren’t responsible for delivery, of course.
15/02/21 by Leona
no monkey business here just great peanut prices, only one to use.
thanks, from ed.
15/02/21 by MrPlasma01
Co-ordination with Parcel Force works well
15/02/21 by Customer
Simple experience. Got service identified with no problems. Excellent all round.
15/02/21 by Customer
Collection and paperwork was good. Unfortunately parcel was delivered a day late.
15/02/21 by Graham Lester
Fantastic service.
Received within the given period of time.
Very straight forward procedure
delivered in Sri Lanka quicker than I expected
I would highly recommend parcel monkey to everyone
15/02/21 by Customer
I love your service thank you I really appreciate it very good
15/02/21 by Iyadunni Kelani
Parcel sent to Dubai 8th February. Express service 3-5 days Still not arrived at destination with no updates as to when it will get there
15/02/21 by Bbj
A very bad experience with parcel monkey, I used this company for the very first time for a collection of a parcel that had to be delivered within a certain amount of time to enable my refund. i was given a choice of dates for collection so i chose the following day .. no one turned up I contacted parcel monkey live chat and they could not even explain the reason why as to no courier has picked up despite having the collection and payment confirmed and advised me to reschedule as I did which was for the following monday as it was weekend and they said no one picks up weekend .... Yes you guessed right! NO ONE TURNED UP LOL.. I called them again and they told me that the courier came at approx 5.35pm that evening stating that the parcel was not packaged right .. firsdt let me tell you that no one came as I was waiting in all day as I knew they work up to 6pm and gave them the benefit of doubt .. BY THE WAY PARCEL MONKEY my packages is in the original box and also please tell your employees to Stop lying and do there job properly YOU CANT GET PAID FOR DOING NOTHING! Going down the line from this they wanted me to reschedule this again and refused I WANTED MY MONEY BACK ASAP! tHEY SAID I WOULD BE REFUNDED IN 3 DAYS . IRECIEVED A EMAIL TODAY FROM PARCEL MONKEY ASKING IF I ACCEPT THERE OFFER OF THE AMOPUNT I ALREADY PAID FOR THE SERVICE ..WHAT A LIBERTY WHEN IT IS MY MONEY IN THE FIRST PLACE NEVER NEVER AGAIN THIS COMPANY NEEDS TO BE CLOSED DOWN A POOR SERVICE ALL THEY DO IS DECIEVE PEOPLE AND NOW I AM OUT OF POCKET OF 150 QUID BECAUSE OF PARCEL MONKEY AND THERE FAILURE TO DELIVER MY PARCEL ONTIME FOR ME TO GET MY REFUND FROM ANOTHER COMPANY .. I WILL BE CONTACTING TRADING SERVICES . DISGUSTING POOR NOT EVEN A SERVICE BUT QUICK TO TAKE YOUR MONEY
15/02/21 by Ruth Paul
I am being asked to give feedback on my parcel that I sent to poland on the 2nd Feb when I have been given no information as to whether of not my parcel has been delivered! It was I understand supposed to take 5 days but I have emailed the destination address and they have not received it. Please can someone confirm if or when it will be delivered?
15/02/21 by Jackie Anderson
Very easy to use and always kept upto date regarding your parcel
15/02/21 by Customer
Very easy process to arrange. Parcel collected and delivered to Australia quicker than I expected.
15/02/21 by Customer
TERRIBLE SERVICE. IF YOU WANT TO LOOSE YOUR MONEY AND PACKAGE, THEN USE PARCELMONKEY. AWFULL CUSTOMER SERVICE. WILL NEVER USE THEM AGAIN.
15/02/21 by Monde Supertech Ltd.
As always good service apart from miserable Post Office manager who refused to take the Royal Mail parcel at his shop saying that it was to heavy and had to take it to the next town where the kind Post Office employee was only too pleased to take it.
15/02/21 by Mr Brian Francis
I have found parcel monkey to have an excellent service .All the parcels I have sent have been collected on time and delivered the next day without fail .I would highly recommend parcel monkey to everyone .There prices are very competitive too.
15/02/21 by Customer jeannette
Collected and Delivered on Time. Very Good Service
15/02/21 by Mrs Walker
Very easy to use would use again, gives you a select of options and prices.
15/02/21 by Jh
The parcel monkey website was easier to navigate than some couriers’ and everything went without a hitch. Will definitely use again.
15/02/21 by Customer
Excellent service. Competitively priced and not let me down so far.
15/02/21 by Customer
Parcel Monkey havent yet delivered my parcel, sent almost 6 weeks ago. They dont respond to emails and have suspended all support on their social channels. Ive reported to Trading Standards and will request a chargeback with my financial institution. AVOID.
15/02/21 by Ella
Its just so easy to use, I could write lots of stuff but really all I need to say is its just so easy to use.
15/02/21 by David Belton
I sent a parcel to Germany with this company on the 16th of December. I was told on the 22nd that it could not be delivered by road because of Covid, without explaining why, and despite the couriers website stating that it was being held by import customs, and thus presumably already in Germany. They wouldnt explain this discrepancy either and said I would have to pay £280 for air freight instead. Of course I declined (why air freight something thats already in the country of destination - and for 3 times the original fee?). Although they said they would return it instead, the parcel has been missing ever since - its now two months since I sent it.
15/02/21 by Tom
I sent a parcel to Austria now that we’re out the eu and it still arrived there on time brilliant service keep up the good work parcel monkey thank you ????????
15/02/21 by S Salhotra
Absolutely great company so simple to do and great prices to top company 100% recommended
15/02/21 by Andrew Ward
Collected as promised, tracking info was really easy to find and your tracking report was really useful in getting my refund from the recipient who was proving troublesome! Thanks parcelmonkeyuk
15/02/21 by Jennifer
Its evident from looking at wider online reviews of this company, that reviews on this site have been manipulated. Do your research and it becomes immediately apparent that this is a scam organisation masquerading as an above-board comparison site. My recent experience with them has been overwhelming frustrating and to date is unresolved. After some weeks, my parcel has not been delivered and there is no response to my many emails to Parcel Monkey. Furthermore, my email to the companys CEO remains unanswered. It amazes me that Parcel Monkey can continue to scam unsuspecting customers without any kind of recourse. I will be further pursuing this, and hope that my review will be a warning to anyone consider using their services. Simply, do not.
15/02/21 by Hanna
Very quick and easy to use, I like that the site gives lots of courier options and prices so you can choose the best one. Very happy with my experience with Parcel Monkey :-)
15/02/21 by Alison Borgelin
quickly professionally
15/02/21 by Customer
Well done, I will use your service without doubt. Good job!
15/02/21 by customer
Excellent! Easy to use website and very good prices.
15/02/21 by Robin Lansdell
you damaged the parcel cost me £230 thanks
15/02/21 by Christian
Booked my parcel through Parcel Monkey. Followed instructions. No problems. Arrived quickly.
15/02/21 by Elizabeth Dowler
Excellent comparison site
15/02/21 by Carine Jacobs
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