We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 233,394 reviews.
Fantastic - as always! Don’t use anyone else now!
10/02/21 by Nicnac
Parcel Monkey does find the best prices to send packages to anywhere. Especially now with the whole Brexit situation where you have to add description and codes for shipping and customs, Parcel Monkey added a video which explains the process and how-to.
Even though this administrative declaration etcetera, Parcel Monkey made their system easy to use. And I would definitely recommend it.
10/02/21 by Birgitte Ligeon
Great service. But DPD need to update their locations where you can drop off. I went to four shops that were listed but didnt do pick up anymore
10/02/21 by Faye
All worked as planned
10/02/21 by Customer
May as well go direct with the courier as i paid for next day collection and it was rebooked 4 times Courier i used vua parcel monkey no shows no reason no card left dont artive in yime slot given. Booked on a Wednesday for a Thursday but instead rebooked Monday no show rebooked Tuesday no show Weds tirns up after slot apparently as i thought i need to go to the shop no card left saud they come which is a lie. Have cancelled would have been quicker to go to the post office but wanted it collected. Adked parcelmonkey can I have a refund or at least some compensation for fzlsly advertising next day collection when it gets rebooked 4 times i, know their 3rd party is the courier but i just got if i cancel you will get a refund no compassion for waiting around for Courier to turn up 7 days later. I cancelled told parcelmonkey and Courier Courier advised will be cancelled i still get a text this morning yoyr parcel will be collected be tweeted 1417 to 1517 no communication. Bit late now needed it collected last week so, if your courier fiesnt show up dont expect any compensation. Or reason
10/02/21 by Unknown
I phoned on Tuesday making a booking
You collected the parcel on Wednesday
You delivered the parcel on Thursday (am)
Perfect, excellent service as always!
10/02/21 by Customer C. BUTLER
Very competitive rate, prompt service and reliable tracking system.
10/02/21 by Mike
Clear booking procedure, very good price, timings met as promised.
10/02/21 by Customer
AS ALWAYS, EASY TO GET COSTS AND PRINT ALL REQUIRED DOCUMENTATION.
10/02/21 by Universal Hardware Supplies Swansea
HORRIBLE! My packages haven;t moved in a month and I have emailed them daily to have them follow up with their delivery people. Their responses are please check tracking and we will update you as soon as we can. This is what they tell me daily. The rep. Nicholas yesterday takes the prize-we are simply a price comparison company and cant help you further.
10/02/21 by KARL COYNE
An efficient service which has clear instructions for all aspects of sending a parcel abroad.
10/02/21 by Fizz 47
Excellent fast and economic service with good feedback, easy to understand and follow directions.
10/02/21 by Mr Sennett
Never yet had a problem using Parcel Monkey. Will continue to use them.
10/02/21 by CA21
Parcel Monkey is good service until something goes wrong where you will have nobody to speak to and only an online form. The agents you deal online are only there to pass messages between you and the "actual" delivery company so in a sense nobody looks after your interest while you do not have direct access to the courier that has your item. I have been using Parcel Monkey for sometime now and when it works it is great but if there is a problem, you will wish you never used them.
10/02/21 by Customer
Quick and efficient.
Excellent job
10/02/21 by Customer
I cannot fault this service at all Used a few times now was skeptical at first but the prices are really fair and the site is easy to use..
It takes alot to impress me but they have and will continue to use them for all my parcel needs.. Brilliant would recommend them to anyone.. I rate them 10 stars... Not 5
10/02/21 by Adam Bowen
Excellent service, easy to book with a good choice of couriers at reasonable prices
10/02/21 by philip symonds philip symonds
Perfect, great value, couldnt be easier!
09/02/21 by Chris
Great Service!. Easy drop off, very cheap compared to the delivery companies websites and the parcels made it.
09/02/21 by Keith
Lies, followed by lies, followed by lies. Over promise, under deliver. Even if parcels get delayed, rather be upfront and manage expectations. Find solutions to problems rather than lies.
09/02/21 by Disgruntled
Great value, easy to use & to track parcels.
09/02/21 by Kim Wood
The item arrived broken and although I reported it to you I have had respondce from you at all Will have to think twice before continuing to use you
09/02/21 by shirley
Always to be recommended to everyone
Fast and loyal courier ???? specially DHL !
09/02/21 by Julita Matusiak
Good price, got picked up got delivered the next day and I only booked the 48 hr service. The service said neede a printer, but the pick up driver brought labels.
09/02/21 by Taupe
I paid almost £28 for a guaranteed 3-4 business day delivery using Parcel Force. Worst decision ever when it comes to posting things. The letter didn’t even leave the U.K. for 4 days, and only arrived in NY on the day it was supposed to be delivered in Texas. It is still in NY, 7 business days after posting. After contacting Parcel Force, all they offered was for me to have the recipient call their US agent to find out what was going on. Shocking. I won’t be using either Parcel Monkey or Parcel Force ever again. I wish I had saved the money and just sent it Royal Mail track and trace for 1/3rd of the cost.
09/02/21 by Tammy Brantley
Booking was easy unfortunately had a very rude driver who collected the parcel.
09/02/21 by Customer
Great - no problems
09/02/21 by P DUNN
Parcel was picked up next day, delivered within 24 hrs - for a lot less than the price we would have had to pay DHL directly. Bargain!
09/02/21 by Liam Elliott
Easy to use, efficient and fast service. I would recommend it.
09/02/21 by Laurianne Gayler
Quick service and great delivery
09/02/21 by Ewoni
Parcel arrived after 11 days UK to France. This is ok if we knew what was going on. I know it has become more difficult after Brexit but better communication on the tracking site would be appreciated. When the parcel arrived in France the tracking was non existent.
09/02/21 by Kevin Fowler
I have used parcel monkey for both personal and business purposes to deliver all different parcels for years. When everything goes smoothly it works perfectly. However, be warned if you need to make a claim for missing parcels the speed at which they deal with it and way they handle it is shocking! IT IS OF MY OPINION THE EXTENDED COVER IS A WASTE OF MONEY AND CUSTOMERS ARE TREATED UNFAIRLY
09/02/21 by Liam Potts-John
Super delivery and great online service.
09/02/21 by Expat in Swiss
Always fab, I use this service weekly and have never had a problem
09/02/21 by Jayne Marsh
Very useful to be able to compare delivery prices and each one clearly laid out to show what exactly I would get for my money.
The booking process was user friendly as was tracking my parcel.
Have used before and would definitely use again.
09/02/21 by Customer
Used to book a couple of large 15kg+ parcels and whole process worked very well - thank you!
09/02/21 by Shazya Nazar
Brilliant service very good value for money
09/02/21 by Customer Mrs Wright
Easy website to use all went like Clockwork
Would definitely recommend this site to others
09/02/21 by Jennifer Hunt
Fantastic service..use them all the time now..very happy ????
09/02/21 by mrs s Bruce
This was a parcel to USA and I added all of the provided labels to the package.However, the following day it was returned to me by Parcelforce, saying that it needed another form. It was left with me and then collected again the following day. I contacted Parcelmonkey who couldnt explain or help me. Last heard they were going to find out from Parcelforce and get back to me. Im still waiting, This meant that my parcel dispatch was delayed by a few days.
09/02/21 by Mrs Banbury
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